Association Management

  • Most Topular Stories

  • Supercharge Member Loyalty & Power Community Engagement

    Spark Consulting
    Elizabeth Weaver Engel, CAE
    21 Apr 2015 | 12:26 pm
    “Those who can, do. Those who can do more, volunteer.” During our April 16 Higher Logic Learning Series webinar on volunteerism in honor of National Volunteer Week (#NVW2015), Peggy Hoffman and I were unable to get to all the questions in our allotted hour. So we’re hitting the rest now: How do you find out what rewards the volunteers like/want? EWE: Ask them! And it’s OK to be forward about it: “What would be a meaningful way for us to show our appreciation for your contributions?” But hopefully you – or someone else on your staff – are getting to know them at least a…
  • How Your Association Can Use Video To Engage Members

    Association Adviser
    Brianna Lawson
    2 May 2015 | 12:46 pm
    There’s no doubt that video is a powerful communications tool. Using social media, email, digital publications and events to promote your videos will help you inform members of this wonderful benefit... For more about this topic, click on the headline.
  • Employee Engagement Declines to Lowest Point in 8 Years

    Maddie Grant
    5 May 2015 | 4:00 am
    If you are looking to better recruit, retain, and/or engage your Millennial employees, you need to read When Millennials Take Over and contact me at for assistance with engagement strategies. ——- Quantum Workplace’s 2015 Employee Engagement Trends Report is a comprehensive, annual report that dives into their database of 440,000+ employee surveys to uncover overall employee engagement trends, regional trends, organization size trends, industry trends, and trends by personal and professional demographic—like gender, age, department, and…
  • 4 Quick Tips for Mentoring Millennials

    5 May 2015 | 5:00 am
    Attracting Millennials to your organization is hard enough, but convincing them to stay? That’s a whole different story.  For many organizations, a well-established mentoring program is the answer. It’s a great way to provide younger members with value while immersing them in your organization’s culture.   That being said, mentoring Millennials is a little different than mentoring other members. They have a completely different set of wants and needs. That’s why we’ve put together four quick tips for mastering Millennial mentoring. Take a look!
  • Seize the Power of Video

    Association Adviser
    Tracy Tompkins
    30 Apr 2015 | 12:17 pm
    “Carpe Diem. Seize the day, boys. Make your lives extraordinary.” – John Keating, played by Robin Williams, Dead Poets Society If you and your association staff are not already thinking along... For more about this topic, click on the headline.
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    Spark Consulting

  • Supercharge Member Loyalty & Power Community Engagement

    Elizabeth Weaver Engel, CAE
    21 Apr 2015 | 12:26 pm
    “Those who can, do. Those who can do more, volunteer.” During our April 16 Higher Logic Learning Series webinar on volunteerism in honor of National Volunteer Week (#NVW2015), Peggy Hoffman and I were unable to get to all the questions in our allotted hour. So we’re hitting the rest now: How do you find out what rewards the volunteers like/want? EWE: Ask them! And it’s OK to be forward about it: “What would be a meaningful way for us to show our appreciation for your contributions?” But hopefully you – or someone else on your staff – are getting to know them at least a…
  • Turning Good Ideas Into Action

    Elizabeth Weaver Engel, CAE
    8 Apr 2015 | 12:01 pm
    Looking to increase your association’s revenue? Growth can come about either through acquiring new customers/members or increasing sales to existing customers/members. And you can sell either existing programs, products, and services or new programs, products, and services. In short, Ansoff’s matrix. The thing is, associations often struggle with this. Why? I would argue it’s because of a lack of clarity, a lack of commitment, and/or a lack of execution. Find out more about these barriers and how your association can overcome them on your way to growth in Association News.
  • Review: When Millennials Take Over

    Elizabeth Weaver Engel, CAE
    13 Mar 2015 | 10:06 am
    “Every 20 years or so, a new generation enters the workforce, and the rest of us, quite frankly, freak out about it.”  I recently had the opportunity to read a review copy of When Millennials Take Over, a new book by Jamie Notter and Maddie Grant of Culture That Works designed to help us get past the freak out and to a “ridiculously optimistic” view of the future of work. Their basic thesis is that the environment in which our organizations operate has changed – we have to move faster, with less hierarchy and more sharing of information, and learn how to be…
  • Coming Soon from Spark

    Elizabeth Weaver Engel, CAE
    4 Mar 2015 | 10:53 am
    All kinds of exciting goodies on the horizon, which is part of the reason the blog’s been fairly quiet of late. Whitepapers Winter is for writing, and that’s what I’ve been up to! I’m excited to share that I’ll be coming out with two new whitepapers this spring/summer. The first, co-authored with Anna Caraveli (The Demand Networks) is on member engagement. This is, of course, a hot topic for associations and has been for some time, with recent ASAE Foundation research, conference presentations, books, and other reports all published within the past year. Anna and…
  • Volunteers Have Changed – Have You?

    Elizabeth Weaver Engel, CAE
    5 Feb 2015 | 10:48 am
    You have TWO upcoming opportunities to join me and Peggy Hoffman to explore a new model that allows associations and our volunteers to focus our limited resources, measuring everything we do by how well it supports and contributes to the mission of our organizations. Option one: In-person at ASAE Peggy and I are presenting for ASAE’s new Marquee Management Series, Monday, March 30. The Mission Driven Volunteer will be highly interactive (no sitting back and just letting the knowledge wash over you). We’ll be hitting the high points of our eponymous whitepaper and talking about…
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    Effective Database Management » Blog

  • Be careful with phased implementations

    Wes Trochlil
    30 Apr 2015 | 6:25 am
    A phased implementation is one where, at go-live, only certain critical functionality is available to staff and customers. For example, a phased implementation might include membership and committee management, but not events management. Events management would come after go-live. Because phased implementations are more focused (i.e., fewer pieces of functionality required at go-live), they can be very effective for getting to go-live more quickly. But the downside of phased implementations is that, if not managed very tightly, they can go on forever. A good phased implementation will have…
  • Whether you know or it or not, you already have a data governance policy in place

    Wes Trochlil
    29 Apr 2015 | 6:22 am
    In August at the ASAE Annual Meeting, I’ll be presenting a session on Data Governance along with Deb Hangar, ASAE’s director of database administration. (Click here to learn more.) As I’ve been planning the session, a thought struck me: Whether you know or it or not, you already have a data governance policy in place. What I mean by that is that if you don’t have a formal data governance policy in place, your policy is simply “Anything goes!” And that’s the risk of not having a data governance policy (or other business rules related to data entry). If…
  • Do you have a “sandbox” environment?

    Wes Trochlil
    24 Apr 2015 | 5:56 am
    When we were kids, the sandbox was the place you could play, and build things, and knock them down and create new things. It was a place where taking chance was encouraged because there was no real risk of doing something “bad.” In databases, the sandbox environment is a place where you can play, and test, and try new things, all without the risk of doing something “bad.” Do you have a “sandbox” environment where you can play with your database, its data, and its functionality, without risking doing any really harm? I’m amazed at how often I encounter…
  • “The board never knows how hard we work.”

    Wes Trochlil
    23 Apr 2015 | 5:33 am
    When I work with my clients on their data management issues (especially when choosing a new AMS), I’ll ask them about board involvement and awareness: For example, how involved is the board in this process? or How much do they know about the current data management system and processes? Almost invariably, the answer resembles something like this: “Oh, the board has no idea how hard we have to work to get them the data they ask for.” And therein lies the problem. As one who worked on the staff side in associations for nearly a decade, I understand the impulse to…
  • It’s the member’s “story”

    Wes Trochlil
    21 Apr 2015 | 9:11 am
    When I work with clients on their data management systems, one of the most common requests I get is that the association would like to get a “360-degree view” of the member. What the client means, of course, is they want to be able to see everything the member has done with the association, from years as a member, to committee service, to event attendance, to product purchases, to CEs earned, and so on. Last week I was working with a client and one of the staff members referred to this as “the member’s story.” As she put it, “When I look at a member’s…
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  • Five Cool Tools for Small Staff Associations

    Maggie McGary
    28 Apr 2015 | 8:47 am
    If millennials get a bad rap for job-hopping, apparently I was born ahead of my time given my track record over the past several years. In the past year and a half I’ve cycled through five jobs, finally landing at what I hope is my final destination for a long, long time (knock wood). I have to say I’ve learned a ton through this journey, and come away from each experience with a valuable skill or lesson-learned, the sum of which has set me up for success in what I hope will be my long-term position doing basically all things communications, marketing, PR and social media for a…
  • Reason One Billion Your Association Community Shouldn't Live on LinkedIn

    Maggie McGary
    20 Apr 2015 | 5:35 pm
    Despite all evidence to the contrary given my lack of posts over the past months, I’m still here. And yes, I’m still obsessed with the same issues, if maybe a tiny bit less since I just spent the last year working outside the association world. But it seems like no matter how hard I try to un-obsess about certain issues, I can’t help but persist. And sorry but LinkedIn as the home for an association’s online member community? That’s one of my obsessions. Just as I felt it was a bad idea for myriad reasons back in 2012, and more reasons in 2013, yet MORE reasons in 2014...and still…
  • Social Media Measurement Resources for Associations

    Maggie McGary
    26 Mar 2015 | 7:46 am
    A few months ago I did a presentation about social media analytics for associations. Then Peggy Hoffman asked if I'd come talk about it again at an ASAE Idea Swap in MD, so I spruced up the resources I'd shared a few months ago...and figure I may as well share them here as well. I am in no way a data or analytics guru--I couldn't even play one on TV-- but I do know where to turn to learn that stuff. I also know that social media platforms are constantly evolving, so measuring what's working on an ongoing basis is essential to making sure you're getting the most out of your efforts and…
  • Buh-Bye Google+

    Maggie McGary
    4 Mar 2015 | 6:03 am
    So my Oscar predictions didn't quite turn out to be on-point, but apparently my post prophesying Google+'s demise back in August has turned out to be on the money: Google+ is being relegated to the Google graveyard.  Not like you had to be psychic to see that one coming, though, so I can't pat myself on the back too much. I really wanted to like Google+ and I really, really wanted it to be a Facebook-killer. Alas, I *still* don't get the whole "Circle" concept, the UI was clunky and my eyes just never adjusted to the page layout. Also every single Hangout I've ever participated…
  • More Thoughts on Where Blogging Can Take You

    Maggie McGary
    29 Jan 2015 | 8:55 am
    Last week, I started a post that I thought was going to be about how to use Windows on a Chromebook (notice the title on the post) but turned out to be just sort of a ramble about blogging and blog burnout and a post I figured nobody would read. Then friend Deirdre Reid left a comment that I have to say really warmed my heart. The thought that my rants and ramblings would inspire anyone--let alone someone who I admire not only as a great writer but as a person--surprised me and thawed my blog burned-out soul more than a little.It also made me think about all the blogs I read that…
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    Velvet Chainsaw | Midcourse Corrections

  • Human Centered Design Will Impact Your Conference Experience [Infographic]

    Jeff Hurt
    1 May 2015 | 11:36 am
    Take a look at some of the research and predictions from Hyper Island on how Experience Design is more critical to businesses than price. Applying this research to the business of conferences, paid attendee experience will soon become the unique selling point of conference over price and product. Are you even thinking about designing a conference experience for the target market? Or are you still using 20th Century industrial models for development of the conference which leads to a commoditized, stale attendee experience. What are you doing to focus on creating conference experiences for…
  • Do Your Suppliers Habitually Skip Out On Your Conference Education?

    Dave Lutz
    30 Apr 2015 | 8:31 am
    Do you know where your suppliers are? Seriously, do you? Are they attending your conference education? Or just hanging around for the networking and social events? Side-by-Side Learning Should Be a Must for Suppliers The home page of the Meetings Mean Business website sums up the coalition’s main message: “Great things happen when people come together. Face-to-face interaction is the platform where deals are struck, relationships are forged, and ideas are generated.” But are those of us employed in the meetings industry practicing what we preach? Take PCMA’s Convening Leaders 2015,…
  • The Greatest Conference Story Never Told

    Jeff Hurt
    27 Apr 2015 | 3:23 pm
    It’s time to bring back the luncheon table at your next conference. When attendees break bread together at the table, community is born. It’s where the stories of our profession, our lives, our past and our future are shared, retold, relived and remembered. Too many conferences have made a catastrophic mistake. In the name of conference budget cuts, we have removed attendee gatherings around a meal. We have created sterile, exhausted attendee experiences. The result: the greatest conference story never told. Hap Tips and sources: authors Geoffrey Caine, Leonard Sweet, and Indi Young.
  • Too Many Technical Presentations Suffer From POOH!

    Jeff Hurt
    23 Apr 2015 | 2:10 pm
    Sutro Baths: Vertical Poop by Andy Morris Your conference’s technical presentations suffer from POOH*! “Huh?” you ask. “What are you talking about?” Too often, and I mean way too often, our conferences are full of technical presentations that offer nothing more than POOH! For some reason, we falsely believe that technical presentations don’t have to follow good adult learning strategies. But that’s totally wrong! The Truth About POOH! Consider the following: Make up your bottom hole assembly on the rig floor and trip in the hole. Apply weight until the pin shears and the…
  • Your Conference Renewal Begins With Wondering

    Jeff Hurt
    22 Apr 2015 | 8:23 am
    Where does true conference improvement begin? The conference revitalization process is probably very different than many of your past experiences. It’s so different that we have to view it through new lenses. By taking charge of your own understanding of conference improvement and transformation, you begin a new journey. You are exploring uncharted territory. You are on a discovery adventure. Where Does Your Journey Start So how do you start this journey of conference transformation? Where do you begin? It doesn’t start like the coursework of college. Professors defined your learning…
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    Membership Marketing Blog

  • Adding Remarketing to Your Membership and Conference Marketing Mix

    15 Apr 2015 | 1:48 pm
    In most cases, all of your marketing efforts drive members and customers to your website to join, register, or purchase an item.  But the reality is that once a prospect comes to your website many do not complete their transaction on the first visit. For example, very often potential attendees visit an association’s website to find out the date, location, or cost for a conference.  However, these prospects rarely register right away.  They may need to check their calendar, the cost of flights, or get budget approval to attend.Similarly, one organization that we serve has…
  • On Target Membership Marketing

    4 Mar 2015 | 8:52 am
    Recently, I had the opportunity to present a session for ASAE on membership marketing. I shared the following three steps to building a strong and sustainable on target membership program.1. Get Ready – Establish a knowledge foundation by tracking your organization’s key membership statistics and looking at industry benchmarks.2. Take Aim – Build an economic model for membership that is based on sound principles and helps you set realistic and achievable goals.3. And Fire – Develop and implement a segmented, high frequency, multi-channel, track-able, and test driven…
  • The Membership Economy

    3 Mar 2015 | 11:21 am
    It is great to find a new book that has been waiting to be written for a long time.  The Membership Economy: Find Your Superusers, Master the Forever Transaction, and Build Recurring Revenue is that book.  It makes the case for the membership relationship across almost all organizational platforms. The author, Robbie Kellman Baxter, maintains that membership is the lever for success for organizations from online businesses like Pandora, to communities like LinkedIn; to loyalty programs like airline frequent flyer programs, to traditional programs like Weight Watchers; and yes,…
  • Last Chance to Participate in the 2015 Membership Marketing Benchmarking Report

    12 Feb 2015 | 9:54 am
    We will be closing the questionnaire for the 2015 Membership Marketing Benchmarking Report on February 15th and I want to give you this last opportunity to participate.The annual Benchmarking Report is the association industry’s most comprehensive study on membership marketing and gives you the opportunity compare your organization against almost 1,000 other associations.If you are a previous participant, please use the personalized link that you received in our email directed to you.  If you have not received an email invitation to participate, you may use this linkThe…
  • Four Sources for Inbound Membership Marketing

    4 Feb 2015 | 9:07 am
    At some point you reach the limit of how often and how many direct marketing efforts that you can send out to your established lists of membership prospects.  But your leadership may still say, “I want more members!”This is when inbound membership marketing can become an important new contributor to your media mix. Inbound membership marketing helps you reach new prospects that you may not have interacted with before and allows them to raise their hand and come to you in search of the very information and products that you produce.Here are four proven sources to feed you inbound…
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    Mission to Learn - Lifelong Learning Blog

  • The Future and Learning – Connecting the Dots

    Jeff Cobb
    4 May 2015 | 6:08 am
    The learning landscape continues to evolve in very interesting ways. I’ve noticed lately, for example, that artificial intelligence (AI) seems to finally be getting significant traction. Enough so that numerous notable figures like Stephen Hawking, Bill Gates, and Elon Musk have expressed concern concerns about how it might run amok. On a more prosaic level, a recent report suggests that more than half of current jobs may be made redundant within 20 years, largely by the rise of AI. Jobs that can be categorized as “routine” have been disappearing for some time, and advances in AI…
  • How to Remember What You Hear – A Simple, Research-Based Tip

    Jeff Cobb
    26 Aug 2014 | 6:28 am
    Do you ever get frustrated because you listen to a story, presentation, or lecture, but later – sometimes as little as a few hours later – can recall little to nothing about it? Call it self awareness – or, perhaps more accurately, call it aging – but for whatever reason I have become increasingly conscious of the fact that I forget a tremendous amount of what I hear, even when I am listening with the intent of learning. As a result, I’ve been looking for solid, research-based tips on how to remember what you hear. One approach that seems both highly promising…
  • New Study: Those Expecting to Teach Learn Better

    Jeff Cobb
    20 Aug 2014 | 6:59 am
    It’s conventional wisdom that “the best way to learn something is to teach it,” but a new study suggests that the mere expectation of teaching may be enough to boost learning significantly. The study (full text here), which was recently published in the journal Memory & Cognition, is based on a set of experiments in which university students were asked to read and recall key ideas and details from two relatively length text passages. Participants in one group of students were told that they would be tested on the passages while participants in a second group were told…
  • Fish Really is Brain Food, New Study Confirms

    Jeff Cobb
    13 Aug 2014 | 7:12 am
    Wondering how to beef up your brain, not only to boost your learning power but also to protect against the risk of age-related brain diseases like Alzheimer’s? Read on for the latest news about the powerful impact regular fish consumption may have. I write often about the relationship between diet and learning on Mission to Learn. If you want to be an effective learner, both day-to-day and over the long haul, you need to consistently eat in a way that supports both your physical and mental health. Among other things, that means making sure there is some good brain food in your diet.
  • The Long Run

    Jeff Cobb
    7 Mar 2014 | 3:41 am
    I’ve been a little heavy on the research-driven posts lately, so I thought I’d throw in a personal story for this post with the hope that other lifelong learners might find some small consolation and – just possibly – inspiration in it. So, here it is: Recently, inspired by watching my son make steady progress in learning to play the piano – and in the the process, learning to read music – I decided to reinvigorate my own efforts at learning the guitar. Specifically, I decided I would really like to be able to read music for the guitar, rather than just…
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    Reid All About It

  • Finding the Right Language (and Mindset) for Dealing with Our Stuff

    11 Apr 2015 | 7:37 am
    While organizing my notes for my book on small home living, I kept running up against a word that bothered me—downsizing. I have pages of notes about downsizing. 13 pages—and I haven’t even explored the topic as much as I would like. It’s an important chapter because if you’re moving from a large home into a smaller one, you can’t take all your stuff with you. Or, if your home is crammed full of stuff, “cozy” can quickly become “cluttered.” But, the word “downsizing” is so demotivating. The word conjures up, for me anyways, feelings of loss.
  • Embrace the Loss of Control

    19 Mar 2015 | 7:31 am
    You’re proud of your work. You do it well. And, you do it your way. Then, one day, someone walks into your office, or into your space, and says, “From now on, we want you to do it this way because…” Because whatever blah blah blah, you weren’t really listening for a few seconds because what the hell?!?! You’re bristling inside. You’re trying to keep your face under control as you refocus on the conversation. Control. Ah, that’s the rub, isn’t it? You just lost control. Now you have to do it his or her way. There’s no question about it, they’re the boss. Confession time.
  • Writing with Gusto

    22 Jan 2015 | 6:39 pm
    If you’re looking for me, check out my food blog, Grabbing the Gusto. I write several times a week over there. You can also find me online writing on the blogs of some of the best technology vendors in the association market, but I’m doing that undercover in collaboration with some of the best brains in the industry. I’m also helping them with case studies, white papers, tip sheets and articles. And now for my exciting news: I just signed a contract with a publisher to write a book about strategies for living in small spaces. This opportunity fell into my lap, or, more…
  • Schedule Some Time at the Front Desk

    10 Nov 2014 | 9:40 am
    I have a question for association, membership and marketing execs: How often do you pick up the phone at the front desk or in the call center? Nina Simon is the Director of the Santa Cruz Museum of Art & History and blogs at Museum 2.0. Her “guilty pleasure” is a smart idea. She also told me she spends about ten hours a month in the galleries with visitors. That’s like a free focus group! Imagine how those visitors feel when she talks with them. The museum is no longer an intimidating institution – although I’m sure her museum has never been considered that during her watch –…
  • Does Your Organization Pass the Toothbrush Test?

    19 Aug 2014 | 1:49 pm
    Before Google makes an acquisition, the target company must first pass co-founder Larry Page’s toothbrush test: Is the company’s product or service used regularly to make people’s lives better? How does your organization live up to that test?  Do your clients or members depend on something you provide to do their jobs? Does that product/service improve their professional or personal lives? Does it help them reach their goals? If not, it’s way past time to research your market, talk to people and find out how you can meet their needs in a way that no other organization can. If you…
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  • Employee Engagement Declines to Lowest Point in 8 Years

    Maddie Grant
    5 May 2015 | 4:00 am
    If you are looking to better recruit, retain, and/or engage your Millennial employees, you need to read When Millennials Take Over and contact me at for assistance with engagement strategies. ——- Quantum Workplace’s 2015 Employee Engagement Trends Report is a comprehensive, annual report that dives into their database of 440,000+ employee surveys to uncover overall employee engagement trends, regional trends, organization size trends, industry trends, and trends by personal and professional demographic—like gender, age, department, and…
  • Why and How You Should Get Proactive About Customer Service

    4 May 2015 | 4:00 am
    Delivering a superior customer experience is the new marketing battlefield, says Gartner, projecting that by 2017 half of all consumer product investments will fund innovations that improve consumer experience. This puts customer service front-and-center in today’s marketplace. Your customers can find out everything about you online before your sales team can deliver a presentation to them, and your competitors can copy everything you do to compete. So, the only way you can really stand out is by delivering superior service. The best way to do this is by being proactive rather than…
  • [Cool Infographic Friday] The History of the Hashtag

    Maddie Grant
    1 May 2015 | 4:00 am
    by mainstreethost. ———– (photo credit)
  • [Cool Social Tools] QiqoChat for Live Online Events

    Maddie Grant
    30 Apr 2015 | 4:00 am
    Startups and tech vendors are welcome to contact me at maddie[at]socialfish[dot]org to submit guest posts about their platforms – SocialFish readers love to read about new tools and apps! ————- We’re a small team that has built a powerful platform to help your community members connect live.  This approach can complement your existing tech platforms: Email discussion lists Private online communities Groups on Facebook, Google, LinkedIn, etc Here’s what QiqoChat can help your community do: Let your members “self-organize” and schedule…
  • What’s in Your Community Manager Job Description?

    Ben Martin
    29 Apr 2015 | 4:00 am
    This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. ————— Are you thinking of hiring a community manager?  Here’s a sample community manager job description for you. But wait! You need to think about a few things first. For example: Note that the position can be more or less administrative/operational, more or less technical, and more or less publicly visible. You may want your community manager to be someone…
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    Mariner Management

  • You Say Ad Hoc, I Say Micro

    2 May 2015 | 2:21 pm
    We in associations need our definitions don’t we? All humor aside, one important indicator that the association world is beginning to accept a new concept or way of doing things is when the conversation bubbles up around two elements: definition and policy.
  • The List: Micro & Ad hoc Volunteer Jobs in Associations

    2 May 2015 | 12:24 pm
    Looking for a list of jobs that can offer members micro and ad hoc volunteering? We're curating a list right here! If you have a job to add, add a comment or send it to info[at]
  • Go ahead ... split that infinitive

    27 Apr 2015 | 11:17 am
    To split or not to split infinitives … it’s a serious controversy! Not really, but there are people that are adamant that you should never split an infinitive. Say thanks to the grammar gods that the creators of Star Trek ignored the rule – because To Go Boldly just doesn’t have the same zing!
  • #NVW2015 Keep the thanks coming

    18 Apr 2015 | 2:16 pm
    This week to mark #NVW2015, we have enjoyed pointing out the reasons we appreciate and thank our volunteers.  I also had the wonderful opportunity to present with Elizabeth Engel a webinar on volunteer appreciation for the Higher Logic Learning Series this week. You can check out the webinar here.
  • #NVW2015 - Humor is Priceless

    17 Apr 2015 | 2:33 pm
    Today we pause with a smile to thank our volunteers for their humor. Yes, humor.
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    Condo Association Management Blog

  • Developer Deeds Property to HOA - Is "Transition" Underway?

    5 May 2015 | 12:10 pm
    In a new development that is about 60% completed, if the developer deeds the property over to the HOA, does this mean that the turnover or transition has started? -Stephen in FL
  • Can we ban unruly owners from annual condo meeting?
    5 May 2015 | 1:45 am
    Our annual meeting did not make quorum, and several owners were disruptive to the point of shouting, cursing, hurling racial slurs, banging chairs, and throwing things. Any ideas how to deal with these people? The meeting will be rescheduled. Can I ban them? Can I ask they leave the meeting? If I do that, they will not leave. Someone suggested an off-duty Police Officer. Any other ideas? We are in Florida. Thanks!
  • Broken Left Shoulder, No Right Side Railings

    4 May 2015 | 1:45 pm
    I fell and broke my left shoulder, I cannot put any weight on it. I live on the 3rd floor of a condo I own, but the railings are only on the left side going down.
  • Bad ceiling fan installation keeps condo neighbor up at night
    4 May 2015 | 3:40 am
    I reside in a six-unit condo-conversion, 2 units per floor. Building has been condo since 1979. I am on the 3rd floor. Owners below me installed a ceiling fan incorrectly in the bedroom immediately beneath mine, resulting in what sounds like a Mack truck running under my floor all night long. You can even feel the floorboards vibrating when it is on, and you can hear the noise throughout the apartment, not just in the bedroom, it is that loud. I asked them to correct it, they said it was installed by the father of one of the owners, who 'knows what he is doing.' I offered to pay for an…
  • Can an Owner be Paid Salary from Condo Association?

    3 May 2015 | 11:30 am
    In Florida condos: can unit owners receive individual employee salaries?
  • add this feed to my.Alltop - Practical Advice on Homeowner Association Management

  • California Court Hands HOAs Big Win on Short Term Rentals

    1 May 2015 | 1:00 am
    In this week's tip, we share good news: A California court has shown that it totally gets how HOAs operate and issued an opinion in March sure to buoy the spirits of HOA board members far and wide. In Watson v. Oak Shores Community Association, a California appellate court has upheld an HOA's restrictions on short-term rentals and fees related to rentals. Oak Shores is a community in Bradley, Calif.
  • How to Determine How Much Insurance Your HOA Needs

    28 Apr 2015 | 1:00 am
    An reader asks, "I'm a new board member concerned that our HOA doesn't have sufficient liability insurance, particularly an umbrella policy. We are a 125 single-home gated community in California with very limited common-use areas. No pools, tennis, golf, club house, etc. Only a perimeter and a wash area (for rain water collection). Based on my limited research, it would appear a minimum of $5 million would be required. Some noninsurance resources have suggested $20 million or more, but that seems high for our needs. Thoughts?"
  • Will Wisconsin Supreme Court Help Associations?

    28 Apr 2015 | 1:00 am
    Wisconsin's highest court has held that when a bank starts a foreclosure, gets a judgment, and then stops dead in its tracks, a trial court can, if it determines the property has been abandoned, order the bank to hold a sheriff's sale. Does this case help you in your efforts to combat banks' glacier pace when it comes to foreclosures? It's possible. But you probably have better options.
  • Here's a New One on Us: An HOA Rejuvenation Period

    28 Apr 2015 | 1:00 am
    An reader asks, "HELP! We are past our rejuvenation period. What will happen to the association?" Unfortunately, we don't have much insight for our reader. Our experts--every single one of them, despite their decades of experience in advising associations from the management and legal side--have never encountered a "rejuvenation period" that applies to community associations.
  • HOA In No-Win Situation: Should It Have Stood Its Ground?

    24 Apr 2015 | 1:00 am
    An HOA in Missouri has reversed its decision denying homeowners' request to allow the Make-a-Wish Foundation build a playhouse in their backyard for their daughter, who's battling cancer. Here's the rub: The HOA was probably right in the first place that the proposed playhouse violated the CC&Rs. So was this a time when rules should be waived?
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  • 4 Quick Tips for Mentoring Millennials

    5 May 2015 | 5:00 am
    Attracting Millennials to your organization is hard enough, but convincing them to stay? That’s a whole different story.  For many organizations, a well-established mentoring program is the answer. It’s a great way to provide younger members with value while immersing them in your organization’s culture.   That being said, mentoring Millennials is a little different than mentoring other members. They have a completely different set of wants and needs. That’s why we’ve put together four quick tips for mastering Millennial mentoring. Take a look!
  • 3 Tactics to Build Up Your Association’s Word of Mouth Strategy

    4 May 2015 | 5:00 am
    Time and time again, word of mouth marketing has proven itself to be the most valuable form of marketing. It’s the one that people trust above all others and the one that’s likely to drive the most growth within an organization. That being said, generating word of mouth marketing is no easy task, and if you’ve ever been in a position of leadership, you can likely attest to that. So if your association needs help building up its word of mouth marketing strategy, take a look at these three tactics:
  • 20 Ways to Thank Your Volunteers

    30 Apr 2015 | 5:00 am
    If your organization depends on volunteers to support its mission, you’re not alone. But keep in mind that volunteers are under no obligation to continue sharing their time and talents. They continue because they want to and because they know their efforts are appreciated.  To let your volunteers know how much you appreciate them, why not:
  • It's Time to Give Up the Fight

    29 Apr 2015 | 5:00 am
    Work life balance died with the pager. Some people will spend their entire careers fighting for it but they’re doing themselves a disfavor. True balance is impossible. Struggling to find it will never yield satisfying results and you will feel put upon and used.
  • 5 Tips to Help Your Members Master Association Networking

    28 Apr 2015 | 5:00 am
    Networking. It’s one of your organization’s most valuable offerings. But while some of your members might be stellar networkers, others, such as your younger, less experienced members, might not know how to capitalize on this offering. You might be wondering, “So what? How does that really affect me?” Well, if your members don’t see the value in networking, they’re likely to leave your organization over time. So to help these emerging professionals make the most out of your association’s networking opportunities, try passing along these five tips:
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    Jeffrey Cufaude, Idea Architects

  • Help Your Presenters Embrace Diversity and Inclusion

    Jeffrey Cufaude
    13 Apr 2015 | 7:42 am
    Note: I wrote the following article for ASAE-The Center for Association Leadership, and it was published on April 6 in their Associations Now Plus members-only resource. It is used here with permission and ASAE retains the copyright.   A full commitment to diversity and inclusion means that an association’s educational programming—and the speakers providing it—reflect the learning community. Here are some practical steps associations can take to help presenters prepare sessions that reject assumptions about the audience and meet diverse attendee needs.  Association…
  • Why "It's OK to Fail" Doesn't Work

    Jeffrey Cufaude
    4 Jan 2015 | 6:34 pm
    Failure has become a fetish you can't avoid. Media profiles focus on what entrepreneurs and other leaders have learned from their failures.  Conference panels regularly feature thought leaders discussing the importance of failure. Here in Indianapolis last year, we celebrated failure with an entire day devoted to the topic: Fail Fest.That all of this is happening is not surprising. As the desire to innovate has taken hold in institutions of all forms (education, government, nonprofit, and corporate), the admonishment that "It's OK to fail" has increased in both volume and…
  • The More Appealing Appeal

    Jeffrey Cufaude
    2 Jan 2015 | 7:38 am
    I am always thankful to get past December 31 of any year. It's not because I hate New Year's celebrations or all the talk about a clean slate, making resolutions, or starting a diet.January 1 means we have 360 days or so until charities and other nonprofits send out their well-intentioned, but often underwhelming last minute year-end solicitations.If you want to make a new year's resolution that may help with your friend-raising or fundraising, let me suggest a simple one: stop using mass messaging that treats all recipients the same.Say what?In a four-hour span on December 30, I received…
  • The One Way to Deliver Unwelcome News

    Jeffrey Cufaude
    14 Dec 2014 | 10:25 am
    Imagine you are leaders of an important community institution, one some might even describe as beloved.  You have a difficult policy change to announce, one presumably driven by relevant data and reflecting the best option from among many that were thoughtfully considered. Despite the case you can make for it, the decision is not going to be popular with many. How would you share it? Did you answer "never really come right out and say it in an obtuse two-page press release"?  Because that was the approach the Indianapolis Museum of Art (and presumably the PR firm that advises…
  • Speaking from Experience: How to Be a More Confident and Competent Presenter

    Jeffrey Cufaude
    9 Dec 2014 | 1:40 pm
    18-year-old me getting a bit choked up as I deliver my final address as state president of the Illinois Association of Student Councils to about 1000 people at the convention closing banquet.What have you learned from your more than 30 years of keynote speaking and workshop facilitation?That was the question a graduate student recently asked when interviewing me for one of his classes. Poor guy. That one question became the basis of our entire interview.After it concluded, I reflected a bit more and decided that sharing my key responses might be of value to others looking to be a more…
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    KiKi L'Italien's Acronym Soup

  • Association Chat: Thanking Volunteers

    28 Apr 2015 | 6:41 am
    Thank You Charm by Beth on Flickr do we show our volunteers that we appreciate them throughout the year? Certainly there are the reminders on our calendars. In April we celebrate National Volunteer Month (with National Volunteer Week taking the spotlight) and in November we celebrate Thanksgiving, which is a natural time to show our gratitude for all sorts of things including volunteers.Some associations have created dynamic volunteer programs that do a good job of making the volunteer feel appreciated on a regular basis, but how do they do that? What kind of…
  • Association Chat: Associations and Globalization

    21 Apr 2015 | 6:20 am the world seems to get smaller with the aid of technology, many associations have already expanded internationally or are looking to grow overseas in the future. But what makes an association a "global" organization versus a national organization with international ties? How do associations balance growth in their home countries while investing in growth internationally? What considerations do associations need to take when going global?These are some of the issues we'll be discussing in this week's Association Chat. Questions for this week's chat:When should…
  • Association Chat: Mobile Apps for Your Association Events

    13 Apr 2015 | 7:50 am
    This week, I'll be moderating a panel of experts on the subject of event apps for the Potomac Chapter of Meeting Professionals International (PMPI). To go along with that theme, event apps will be the focus of this week's Association Chat...and there's a lot to talk about!Julius Solaris, author of the eBook, The Event App Bible, shares some staggering statistics from his research that indicate a wide, but narrowing, gap between what meeting planners want from an event app and what the mobile app developers are providing.Did you know?: '59 percent of event professionals do not currently…
  • Association Chat: Promoting Your Association

    7 Apr 2015 | 8:48 am
    Cutting through the noise is one of the greatest challenges facing associations today. While social media provides tools helpful for getting messages out in creative new ways, the additional outlets for communication can also be overwhelming. Where does that leave nonprofits looking for the best way to communicate to their audiences?This week's Association Chat will focus on asking questions that will help to dig down to the nitty gritty of promoting your organization's brand.Here are the questions I'll ask this week:What messaging do you want people to repeat about your organization?Does…
  • Association Chat: Focusing on Customers and Members

    31 Mar 2015 | 7:15 am
    Whether you call them customers or members, it is important to remember that the membership experience is a critical piece of an association professional's responsibility. We're going to spend an hour discussing how we can better serve our members and our organizations on the March 31, 2015 edition of Association Chat. How can we bring delight to our members? We will talk all about it and more during the chat.Here are the questions I'll ask this week:1. What is the value your org offers members? Why should they join?2. How does the pricing of your offerings either encourage or discourage…
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    Latest Buzz - The Membee Blog

  • 4 Tips for Success With Your Next Major Event

    30 Apr 2015 | 4:08 pm
    We hear all the time how Membee’s Events functionality makes it possible for organizations to increase the number of revenue generating events executed successfully in year. Sometimes, the member event business is a volume game where the benefit to your organization and to your members comes through the sheer number of events you offer to your members. But when it comes to that one major event, the one your organization hangs its reputation on, a slightly different approach can push success to a whole new level. Here are four straightforward tips for setting up your major event for the…
  • Guest Post: An Invitation From A Membee Users Group

    21 Apr 2015 | 2:47 pm
    This week, we’ve handed over the controls of the Latest Buzz over to Kathryn Newell, volunteer chairperson of Membee’s most active user group who has some pretty cool news. Take it away Kathryn! Greetings All, Our group was formed nearly 14 years ago with simple objectives: To maximize our use of Membership Manager (Membee’s predecessor way back in 2001) To address the growing list of challenges faced by our organizations To positively support each other in becoming better professionals as we lead through example within our organizations and communities To provide constructive input…
  • Sometimes, You Just Can't Beat a Spreadsheet

    14 Apr 2015 | 8:45 am
    Since the creation of the first electronic spreadsheet for the PC (VisiCalc) way back in the early eighties, one could easily argue that for certain things, you simply can’t beat a spreadsheet as the best tool for a wide range of data manipulation tasks. A spreadsheet's ability to display data in a meaningful, visual manner while providing the ability to quickly run down a column and update values (either manually or via a formula) has stood the test of time and survived the birth of the Internet, to remain an indispensable tool in the modern office. Our time-tested pal, the…
  • Membee's Directory Gets Powerful New Advanced Search, Mapping Features Mobile-Friendly Design

    Michelle Hui
    18 Mar 2015 | 3:46 pm
    We’ve been hard at work here in the Hive adding some great new features to your directory. We are very excited about these new features and are pleased to announce in our upcoming release of Membee, the directory will include: Stronger Google Map Integration Redesigned Advanced Search New Advanced Search capabilities Mobile Friendly Design Google Map Integration Comes to Search Results Ever get lost or need a bit of help getting somewhere? Does “Google it” come to mind? Guess what… Membee’s directory now has Google Map integration built into the search results. Not only can visitors…
  • Set It Forget It! Automated Membership Cancellation

    Michelle Hui
    11 Mar 2015 | 4:39 pm
    Got 4 minutes? Checkout this video to see how Membee makes it easy to automatically and professionally cancel delinquent members while maintaining good karma. After all, cancelled members are future members, they just don’t know it yet! Create a Lasting Positive Impression Within the membership life cycle, all good things must come to an end. There will come a time where you need to run the cancel or suspend members process often because the member has unpaid dues, or has decided not to renew their membership for whatever reason.  You can use Membee’s Cancel/Suspend Membership Automation…
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    The Chamber Pros Community

  • Storytelling and Content Marketing for Chambers – Chamber Focus Show #63

    Frank J. Kenny
    5 May 2015 | 10:39 am
    In this episode of the Chamber Focus Show, #63, we discussed how chambers need to tell better stories. Most chambers haven’t purposely told their stories, through content marketing, or otherwise. This means your members and prospects really don’t know what your chamber does to serve the community. It is time for chamber’s to become better […] The post Storytelling and Content Marketing for Chambers – Chamber Focus Show #63 appeared first on The Chamber Pros Community.
  • Reaching Out to the Future: A (Very) Young Chamber Professionals Group

    Christina Green
    5 May 2015 | 3:00 am
    I have mixed emotions about young professionals groups. It seems like a way of segregating the YPs from leadership within the larger organization. Yes, they’re in charge of the kiddie table but they don’t get to give feedback about the Thanksgiving Day menu. Still, I realize many chambers have a very involved, successful YP group. […] The post Reaching Out to the Future: A (Very) Young Chamber Professionals Group appeared first on The Chamber Pros Community.
  • Chambers: Does Your Staff Know the Power of a Word?

    Christina Green
    4 May 2015 | 3:00 am
    It seemed like everywhere I went yesterday, the store clerks were frazzled. Crowds were everywhere and retailers were certainly being tested for their customer service skills. One store I was in was so busy, the manager was manning a cash register in the membership/returns area. His walkie-talkie was going off non-stop with calls from employees […] The post Chambers: Does Your Staff Know the Power of a Word? appeared first on The Chamber Pros Community.
  • Don’t Fall Prey to Disconnected Chamber Storytelling

    Christina Green
    1 May 2015 | 3:00 am
    Storytelling is about more than just your About Page. That’s a good place to start to begin telling your story, but telling an effective chamber story goes beyond what you write about yourself in your web copy. Chamber storytelling is shaped by all marketing components, including those you have no control over, such as: word-of-mouth marketing social media […] The post Don’t Fall Prey to Disconnected Chamber Storytelling appeared first on The Chamber Pros Community.
  • 4 Creative Chamber Event Ideas

    Christina Green
    30 Apr 2015 | 3:00 am
    Creating a unique event goes a long way in bolstering attendance. Something that’s rarely done gets people excited about buying tickets just as hosting the same old event gets tiresome after a while. Creative Event Theme Ideas   When a chamber exec looked to the pros on the Chamber Professionals Group on Facebook for innovative ideas for […] The post 4 Creative Chamber Event Ideas appeared first on The Chamber Pros Community.
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    Event Garde Blog with Aaron Wolowiec

  • 20 reasons to book within the official group block

    Aaron Wolowiec
    5 May 2015 | 12:27 pm
    With unprecedented access to vacation rentals through websites like airbnb and VRBO, as well as the availability of discount hotel stays through websites like Priceline and Orbitz, it’s no wonder organizations are having difficulty filling their group room blocks during in-person meetings, conventions and exhibitions. A quick survey of industry professionals via ASAE’s Collaborate turned up the following 20 reasons (in no particular order) for booking within the official group block. Consider customizing this list and sharing it with your members and attendees via marketing materials…
  • Bonus content – Event Garde e-news May edition

    Kristen Parker
    3 May 2015 | 7:00 am
    Q & A with Bonnifer Ballard, executive director, Michigan Section, American Water Works Association Q: If you could have any question answered, what would it be? A: I like that we don’t have all the answers. I like the process of discovery. But if I could choose to read just one answer from the “back of the book,” the one thing I would ask is, “Is time travel possible?” Q: If you could have one wish, what would it be? A: Wow, this is tough. So much to wish for! I guess if I only had one, it would be that everyone on the planet has a safe place to live and not be hungry. What a…
  • Good news foodies: Conference venues are listening

    Kristen Parker
    28 Apr 2015 | 5:39 am
    At a conference dinner earlier this month, a bunch of us, hungry and tired, sat at the table joking that chicken was most likely on the menu. And it was. But we had salmon, too. And vegetables, rolls, rice, salad and dessert. Sounds about right for a conference, yes? So imagine our surprise when the rest of the meals didn’t consist of the typical conference grub, but instead included fancy finger foods, fresh vegetables, flavorfully spiced meats and beautiful presentation. It was straight out of Pinterest or my “Cooking Light” magazine. For the most part, everything was fairly healthy…
  • Advancing association meetings via brain science

    Aaron Wolowiec
    21 Apr 2015 | 11:31 am
    Whether you’re a planner, a CEO, a supplier or whether you fill some other role, think back to the very first conference for which you selected/hired a speaker. Maybe it was for an association event, a church event, a community event or some other program altogether. In my role as education director for a state trade association, I remember early in my career my priorities for hiring a speaker: cost, availability and topic (often in that order). Once a contract was signed, we’d next touch base the day of the event. I’d stand in the back of the room and say a little prayer that in 60…
  • Can associations keep pace in the tech race?

    Kristen Parker
    14 Apr 2015 | 2:20 pm
    This month’s guest blog post is adapted from an original by Hank Berkowitz, moderator in chief of Association Adviser eNews. He wears many hats, however, and to see those, visit his LinkedIn profile. Hank Berkowitz, moderator in chief of Association Adviser eNews. About 60 percent of respondents to our latest unscientific reader poll said they’ve encountered more surprises in technology over the past 12 months than in any other area of association management. That includes membership growth, non-dues revenue, social media and Big Data. Associations are generally not early adopters of…
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    MultiView Blogs | True Stories from a Life in Digital Media

  • MultiView inspires employees’ imagination with Creativity: Hot and Fresh event May 15th

    Mariama Holman
    30 Apr 2015 | 6:51 am
    Company hosts event to encourage creative thinking in all departments Lauren Weiss, Geoffrey Forneret, Michael Gibbon enjoying Abundantly Aromatic MultiView believes in stimulating creativity and innovation in all of its employees. “Creativity is the force that spurs us to find new ways to improve our business and the services we offer our partners and clients. Outside-of-the-box thinking is not just beneficial for artists, but for everyone,” says Austin Dicharry, MultiView’s marketing manager. The company is hosting its quarterly Creativity: Hot and Fresh event Friday, May 15th from…
  • B2B Lead Generation Best Practices for Small and Mid-Sized Businesses – an Interview with MultiView’s Expert, Andrew Kretzschmer

    Mariama Holman
    17 Apr 2015 | 6:00 am
    Andrew Kretzschmer, MultiView’s director of sales operations, has over seven years of lead generation experience. Since joining the company in 2011, his insights have been instrumental in generating new business as the company expanded its product line from digital publications to targeted campaigns, MultiView’s latest B2B advertising offering. MH: Andrew, how would you define lead generation to someone who is new to the industry? Andrew Kretzschmer: Lead generation is all about identifying and targeting audiences. First and foremost, who are you trying to target? Once you have determined…
  • Creative Approaches in Analytics – an Interview with MultiView’s Lead Gen Expert, Andrew Kretzschmer

    Mariama Holman
    16 Apr 2015 | 12:58 pm
    Andrew Kretzschmer, MultiView’s director of sales operations, is a dual package of creativity ­­and analytics prowess. He manages MultiView’s B2B lead generation operations and fervently believes in cultivating innovation in analytics. “Someone has to create a more efficient process. Why can’t it be you?” An entrepreneur at heart, Andrew is always finding new opportunities. In college he built a real estate business by purchasing homes in Grand Prairie and Desoto, Texas, flipping them for revenue. MH: How has your entrepreneurial mindset and creative thinking helped you in…
  • A Look at the Humanity Driving the Digital Marketing Machine – Canadian Office Spotlight

    Mariama Holman
    16 Apr 2015 | 10:50 am
    Every MultiView digital campaign begins and ends with our talented sales force. However, a skilled and attentive team of creatives, ad ops professionals, analysts, account managers and a wide variety of other employees are the human touch that bring every digital marketing campaign to life. Meet the Toronto, Canada Office From Left to Right: Jeff Foy, Jonny Hill, Tracy Becker and Kathryn Davies This small yet powerful office contains over 35 years of collective experience in graphic design, art direction and digital marketing. MultiView’s Canadian designers and ad ops professionals are one…
  • The Death of the Programmatic Advertising Industry

    Mariama Holman
    9 Apr 2015 | 2:13 pm
    Originally featured on Programmatic  Because of programmatic advertising’s wide array of powerful targeting methods and tools, advertisers have more cost-effective, personalized options they can use to reach their audiences. However, we believe that the business of programmatic advertising is dying even though the technology holds tremendous potential.  The issue lies in an ailing programmatic industry business model. Stocks for major programmatic players are in decline, and many industry-leading companies have merged or been acquired. Increased consolidation indicates…
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    Association Adviser

  • Career Fitness: Nano-Networking is Not Working

    Peter Weddle
    4 May 2015 | 1:05 pm
    Connections made on social media can be valuable, but don’t confuse nano-networking with real professional relationships made beyond those electronic touchpoints. The post Career Fitness:... For more about this topic, click on the headline.
  • How Your Association Can Use Video To Engage Members

    Brianna Lawson
    2 May 2015 | 12:46 pm
    There’s no doubt that video is a powerful communications tool. Using social media, email, digital publications and events to promote your videos will help you inform members of this wonderful benefit... For more about this topic, click on the headline.
  • Seize the Power of Video

    Tracy Tompkins
    30 Apr 2015 | 12:17 pm
    “Carpe Diem. Seize the day, boys. Make your lives extraordinary.” – John Keating, played by Robin Williams, Dead Poets Society If you and your association staff are not already thinking along... For more about this topic, click on the headline.
  • Make Your Exhibitor Marketing Campaign a Success

    Michelle Giles
    27 Apr 2015 | 12:49 pm
    Planning your association’s exhibitor marketing is a surefire way to increase non-dues revenue because it forces your staff to carefully consider the exhibitor experience and improve upon it. The... For more about this topic, click on the headline.
  • Advertising and Sponsorships Continue to Carry NDR Load

    Association Adviser staff
    21 Apr 2015 | 7:17 am
    According to Association Adviser readers, advertising and sponsorships are by far the fastest growing sources of non-dues revenue (NDR). Affinity programs and charitable donations also seem to be... For more about this topic, click on the headline.
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  • CMI Team Members to Speak at DigitalNow

    Brianne Baird
    23 Apr 2015 | 5:45 pm
    On May 30, 2015, CMI Chief Strategy Officer, Danielle Marshall, and Director of Communications, Brianne Baird, will present Journey of a Thousand Miles: Using Digital to Increase Engagement at Fusion Productions’ 2015 DigitalNow conference. Recognizing the need for a scalable, replicable methodology to engage – and keep engaged – the community members of professional societies and membership organizations, Consulting Management Innovators (CMI) selected one client, the Case Management Society of America, and initiated project .e4.  Danielle and Brianne will discuss the process that…
  • Consulting Management Innovators Hires Vice President of Product Management

    Catherine Harper
    18 Dec 2013 | 11:01 am
    Little Rock, AR (PRWEB) December 18, 2013 Consulting Management Innovators (CMI), an association management company providing consulting and management services to evolving healthcare associations, is proud to announce the hiring of Lori J. Schmitt, RN, MBA as its Vice President, Product Management. In this newly formed position at CMI, Schmitt’s role will center on the development and marketing of educational products for its healthcare-focused association clients. “As the business landscape changes, it is critical for healthcare associations to develop products and services that provide…
  • Look at Me! How to Make the Most of Your Nonprofit’s Presence at Conferences

    Tamara Hoehn
    27 Jul 2012 | 9:54 am
    So you’re all set up and ready to go…booth looking good, handouts at the ready, candy sprinkled on the table and a big smile for all of the attendees. Ideally, conferences help to spread your message, increase your visibility and bring in new corporate and individual donors.  How can you make sure that all of these things happen (and folks are not just stopping by for a grab at the free chocolate)?  Here are some tips that I’ve found can increase your nonprofit’s exhibitor success and effectiveness at these types of events.  Know your audience: Rather than scattershot your presence…
  • Seven Steps to a Successful Washington Fly-In

    Scott MacConomy
    30 May 2012 | 7:29 am
    “I’m from Washington and I’m here to help you” are nine of the most frightening words in the English language.  But “I’m IN Washington and I’m here to help you” are nine words that Members of Congress, their staff, and agency officials should be happy to hear from members of most any association.  Association members can almost always provide expertise on topics that are of interest to someone, somewhere in the federal government.  When you find the right people and visit them, the mutual exchange of information and ideas is valuable and rewarding.  How do you get to that…
  • Break it Down, Build it Up – Segmentation and Social Media Fundraising

    Tamara Hoehn
    23 May 2012 | 12:45 pm
    Diversifying your nonprofit fundraising plan to include social media should no longer be an “if” – it needs to be a “when and how”.  No matter who your donor base is, chances are they are aware of if not active participants in Facebook, Twitter and other social networks.  Social media has changed the landscape of giving across the board, and in some ways, made it easier and more effective. As I wrote in my March 2011 blog, social media is about raising visibility as much as generating revenue. The audience your organization involves through direct mail and live events pales in…
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    Smooth The Path

  • Who are Our Members? Someone or Everyone?

    Amanda Kaiser
    5 May 2015 | 2:02 am
    Should everyone be a member or should someone be a member? Of course not everyone can be a member. Associations are by definition exclusive. We are organizations for an industry, a profession, a portion of the population or for even a cause. Even though we have this orientation we, association leaders, tend to want to […] The post Who are Our Members? Someone or Everyone? appeared first on Smooth The Path.
  • Little Habits that Hurt Our Association’s Credibility

    Amanda Kaiser
    28 Apr 2015 | 2:46 am
    We hold our place in conversations with filler words which act as a bridge between coherent thoughts. Most commonly these words are ah, um, er, and, so, you know. We slide in filler words to indicate to others that we’re still talking, hold on, we mean to say, I’m thinking and I’ll be right back […] The post Little Habits that Hurt Our Association’s Credibility appeared first on Smooth The Path.
  • When Faced with Change, We Wonder…. [Cartoon]

    Amanda Kaiser
    23 Apr 2015 | 2:16 am
      Related:  Everything is going to change How is your risk-meter calibrated? Association innovation: 3 articles to get you started The post When Faced with Change, We Wonder…. [Cartoon] appeared first on Smooth The Path.
  • For Association Professionals Who Dare Greatly

    Amanda Kaiser
    21 Apr 2015 | 2:50 am
    It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who […] The post For Association Professionals Who Dare Greatly appeared first on Smooth The Path.
  • Are Most Associations Running Away or Running Toward? [Mini-infographic]

    Amanda Kaiser
    17 Apr 2015 | 2:43 am
    Is it true that people are either running away from a troubled past or running toward their goals for the future? There is little hope among the running away group while there is nothing but hope and opportunity for the running toward crowd. Is the same true for associations? Related: Do our association’s members feel […] The post Are Most Associations Running Away or Running Toward? [Mini-infographic] appeared first on Smooth The Path.
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    NSC Strategies » Blog

  • CEO Responsible for High Performing Board

    Robert Nelson
    21 Apr 2015 | 5:45 am
    CEOs must take the lead when it comes to creating high performing boards. This includes taking a leadership role in board nominations and board development. The process of creating a high performing board doesn’t begin with nominating amazing board candidates that intuitively think strategically and have highly developed governing skills. In fact, if your board isn’t ready for great board members it may be a mistake to try to recruit them until you further develop good governance practices. That doesn’t mean that you shouldn’t try to continually increase the quality of your board…
  • The Right Answer is Death Nail of Good Strategy

    Robert Nelson
    7 Apr 2015 | 5:30 am
    As a society, we are so accustomed to being asked to find the right answer that we often don’t look beyond that answer. This can problematic when we develop strategy. In fact, it can be problematic anytime we are trying to solve a problem. When developing strategy, it is imperative to think strategically. And, a key component of strategic thinking is creative thinking. Creative thinking is also vital when solving problems outside of the strategy development realm. Creative thinking demands that we come up with a variety of solutions. Maybe our first “right” answer is the best solution,…
  • Engaging Grand Challenges: A Four-Step Process

    Robert Nelson
    31 Mar 2015 | 5:30 am
    Successfully engaging in grand challenge strategy starts with CEO leadership and passion. But, it takes a team to identify a noble purpose that is a match for your organization and a village to develop a grand challenge strategy. As the world continues to get smaller and association executives seek vehicles to ensure a future where their organizations thrive, the answer may lie, in part, in embracing a grand challenge initiative. Engaging in grand challenge strategy gives back to society and pays benefits to the association, yet so few associations take a leadership role in this area. Often,…
  • Grand Challenge Engagement Benefits Associations

    Robert Nelson
    24 Mar 2015 | 5:30 am
    Addressing grand challenges can benefit your association, and deliver value to your members and the broader community. If your end goal is to deliver value, increase member engagement, increase retention and membership / customer growth, and elevate the prominence of your organization and industry / profession you represent, a grand challenge strategy might be the answer. Today we are confronted with an ever-growing list of grand challenges ranging from hunger to global warming to water scarcity to disease. There are also complex challenges that are unique to various global supply chains.
  • How Do You Know When it’s Time to Step Down?

    Robert Nelson
    24 Feb 2015 | 5:30 am
    You’ve been CEO at the association for a few years, you’re three months into the new term of a chairperson and despite everything you’ve tried you know that you’re not going to be able to develop a true partnership with the new chairperson, who may very well be chair for the next two years. You’ve been in your post for a number of years. Everything is moving along smoothly. The chairperson and the board understand their roles vis-à-vis your role as CEO. The association has been hitting its strategic and operational goals and incremental progress has made in each of the last few…
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    A Blog by Partners in Association Management

  • Vacation Every Weekend

    5 May 2015 | 11:45 am
    By: Sigrid Hazelwood It’s easy to get burnt out when you’re working full time, so I always try to find a balance that keeps me happy and healthy. I really believe that it’s important to spend some time in the outdoors to clear your mind and exercise. It allows you to explore, relax, and learn more … Continue reading Vacation Every Weekend →
  • The Domestic Endeavor

    29 Apr 2015 | 1:51 pm
    By: Kristi Spargo For the past 832 weeks (approximately), I woke up (grudgingly), showered, dressed, drove to the office, and sat at a desk for eight to nine hours before going home. Depending upon the week, I have been content enough that what I was doing had some purpose and provided a steady paycheck. Then … Continue reading The Domestic Endeavor →
  • Keep Calm and Organize On

    28 Apr 2015 | 10:16 am
    By: Caroline Thomas Recently, I had two weekends in town back to back (in between planning a wedding). I tore through my home like a tornado, tackling all the things I’ve been avoiding.  It felt so good to minimalize, clean, and organize. I even broke down and cleaned out my personal email because I recently had … Continue reading Keep Calm and Organize On →
  • Time for Spring Cleaning!

    21 Apr 2015 | 1:05 pm
    By: Amanda Carey An organized, clean workspace can make a difference on how you perform at work throughout the day.  It’s that time of year again to open your windows, let the fresh air in, and de-clutter your space, whether that’s at home or at work.  There is research to support that when your environment … Continue reading Time for Spring Cleaning! →
  • Choosing your Main Sales Model… We Choose Customer Service

    16 Apr 2015 | 1:01 pm
    By: Lisa Kamper One of the most frustrating things to me today as a customer/consumer is when I call a company and an automated operator tells me to select one of the following options. Then when you do, it is usually the wrong option. Then you’re instructed to push the star key to return to the … Continue reading Choosing your Main Sales Model… We Choose Customer Service →
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