Association Management

  • Most Topular Stories

  • Good Advice from Your Association Agony Aunt

    Spark Consulting
    Elizabeth Weaver Engel, CAE
    22 Apr 2014 | 7:54 am
    Have you been keeping up with your Dear Betty posts lately? My association agony aunt alter-ego has been busy answering questions like: How do we know what to include for FREE in membership? How do we ease the pain of a dues increase? How do we clean up dirty data? Got a question for Betty? Submit it to blog@fusionspan.com.
  • Are Associations Ready to REALLY Help Youth Worldwide?

    Association Subculture
    Shelly Alcorn, CAE
    18 Apr 2014 | 9:58 am
    So, most of you regular readers know I have been interested in generational issues for a while now and I've been working with the NextGen group at ASAE. When it comes to Generation Y, Millennials (and now Generation Z or whatever we decide to call them :D) the media tends to have its narrative pretty well set. It's either, "Look out, we're doooooomed #Coachella," or "These entitled upstarts are ruining office productivity with the cell phones and the chatting and the Googleglass...bah humbug....." This cultural narrative is not at all helpful in terms of actually understanding issues faced by…
  • Three Amen-Astonishing Ways To Improve Your Conference Networking

    Velvet Chainsaw | Midcourse Corrections
    Dave Lutz
    21 Apr 2014 | 9:40 am
    Networking! It’s one of the top reasons participants say they attend your conference. Yet few know how to do it effectively. Give them a helping hand. Networking’s Value Proposition Networking can be the most subjective and variable portion of your conference value proposition. For some, one or two meaningful interactions can more than justify the price of admission. High-value networking experiences initiate or accelerate deals. They expedite problem solving and innovation. They grow referral channels and trust. They advance careers. Moving forward, your conference’s networking value…
  • Five Easy Ways Associations Can Go Green

    Association Adviser
    Kelly Donovan
    21 Apr 2014 | 1:55 pm
    Kelly Donovan, Naylor While Earth Day has been celebrated worldwide since 1970, many of your members (and employees) may not know what it’s all about. Almost everyone does some spring cleaning, though, and Earth Day can be thought of as a way of doing some spring cleaning that benefits the planet.This year’s Earth Day is Tuesday, April 22. Here are some easy ways to ”spring clean” year-round that will help you do your part and raise awareness about this important global initiative.       Be environmentally friendly: use online communications for events and…
  • The End of the Mute Button

    Mariner Management
    6 Apr 2014 | 10:12 am
    We talk a lot about how we’re working more and more virtually. And there is a lot of conversation around how to improve how we work with each other in a virtual environment. Yes it’s going to take us time to crack this nut.
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    Spark Consulting

  • Good Advice from Your Association Agony Aunt

    Elizabeth Weaver Engel, CAE
    22 Apr 2014 | 7:54 am
    Have you been keeping up with your Dear Betty posts lately? My association agony aunt alter-ego has been busy answering questions like: How do we know what to include for FREE in membership? How do we ease the pain of a dues increase? How do we clean up dirty data? Got a question for Betty? Submit it to blog@fusionspan.com.
  • Free Webinar: Getting to the Good Stuff

    Elizabeth Weaver Engel, CAE
    21 Apr 2014 | 7:52 am
    Peter Houstle (Mariner Management) and I are just about to release a NEW whitepaper on Evidence-Based Decision Making for Associations. It will formally drop next week, but you can get a preview this week via the YourMembership.com FREE webinar series. Peter and I will be talking about the whitepaper THIS Thursday, April 24 from noon – 1 pm ET. I quote from the reg page: Association executives have more types and greater amounts of data readily available to us than ever before. In fact, the combination of data and tools available in 2014 theoretically allows us to move beyond the…
  • Is Growth Necessarily Good?

    Elizabeth Weaver Engel, CAE
    1 Apr 2014 | 7:40 am
    At CalSAE’s ELEVATE Conference last week, I attended a session on association trend spotting led by Shelly and Mark Alcorn. My team was assigned the mindfulness trend. After some discussion about information overload, the pressure of always being connected and what that does to face to face personal connection, and what is the appropriate role for an association in a member’s life (hint: you are not the most important thing in your members’ lives), the innovative idea we came to was that growth is not always necessarily a good thing. For membership associations, total…
  • Always the Last to Know: AllJoyn

    Elizabeth Weaver Engel, CAE
    31 Mar 2014 | 10:40 am
    The Internet of Things is a really cool idea. The only problem is that, in order for it to happen, “things” have to be able to talk to each other, which is far from automatic. Different manufacturers, different operating systems, different control systems, different signals, different types of machine language. No communication. AllJoyn is an open source project that aims to bridge the language barrier, allowing a wide variety of Internet-connected devices to see each other, share information, and be centrally controlled.
  • Marketing on a Shoestring Budget: Crowdsourced Tips!

    Elizabeth Weaver Engel, CAE
    28 Mar 2014 | 12:49 pm
    We had a rockin’ session at CalSAE’s ELEVATE Conference yesterday morning on this topic (see the tips, slides, and bonus tips here), and the session participants were full of fantastic contributions as well: Barter! Trade ad space in a popular industry magazine for distributing that magazine to all your conference attendees. Trade signage at all your events for special sponsorship recognition. (I have used this one myself and it works great!) Trade a really special product made by a company in your industry (like LiveScribe pens) for membership. Email! Reaching out to a small,…
 
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    Effective Database Management » Blog

  • Sunlight is the best disinfectant

    Wes Trochlil
    28 Mar 2014 | 6:17 am
    This phrase is often used in the political arena. It means that the best way to root out corruption is to expose everything, to be completely transparent. I was reminded of this phrase recently when meeting with a client and
  • Are you deluging your members with email?

    Wes Trochlil
    27 Mar 2014 | 5:57 am
    Here’s Tony Rosell, one of the brilliant minds at Marketing General, in a tweet about how associations are using email: The average #association sends out 4.3 emails to members each week with 8% of associations sending out 10 or more
  • The rise of the “Chief Data Officer”

    Wes Trochlil
    25 Mar 2014 | 5:42 am
    Here’s an interesting article from IBM on the rise of the Chief Data Officer position within Fortune 500 companies. This position is becoming more important because of the massive growth of “Big Data.” This is of special interest because I’m
  • “Are we the worst you’ve ever seen?”

    Wes Trochlil
    24 Mar 2014 | 7:29 am
    This is not an uncommon question for me to hear from my new clients. As we start digging into how they manage data, a lot of oddities and unusual practices are discovered (often along with a lot of GOOD practices!).
  • What’s a Director of Data Integrity? – Interview with Chris Dugmore

    Wes Trochlil
    20 Mar 2014 | 7:57 am
    Chris Dugmore is the Director, Data Integrity, for the American Association for the Study of Liver Diseases. When I first met Chris I was intrigued by his title, so I asked him to sit down with me for a short
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    Maggie McGary.com

  • Is Removing Blog Comments The New Black?

    Maggie McGary
    21 Apr 2014 | 12:44 pm
    Over the past few months, I’ve started noticing, if not a trend, a sort-of trend: blogs shutting down comments. While I’m sure there have been many other instances of this happening, the first I really noticed was Popular Science last September. The move was controversial and got them a ton of coverage in both the traditional media and blogosphere. Granted, I’m not a scientist, but the whole blog comment thing was about the first and only time I’ve read anything about Popular Science in...well, maybe forever. Their reasons for turning off comments seemed valid to me--too much spam and…
  • LinkedIn Cuts More Free Features

    Maggie McGary
    16 Apr 2014 | 10:08 am
    Are LinkedIn groups or company pages part of your organization’s social media strategy? If so, you should be aware that LinkedIn seems to be slowly but surely phasing out a lot of free features in what appears to be a move towards less free lunch/more monetization. Not surprising after their recently reported weak revenue outlook. Here are three features that are currently on the chopping block:Products & Services tab on company pagesI recently blogged about the fact that LinkedIn was going to be deleting the Products & Services tab on company pages as of April 14. As promised, that…
  • How to Showcase Online Community Wins for Membership Marketing

    Maggie McGary
    11 Apr 2014 | 10:00 am
    Reading this article about Sermo, an online community for physicians, reaching 260,000 members, a part that jumped out at me was this one:“Over the years, physicians collaborated on tens of thousands of cases and although many successes go unreported, over 50% of iConsult cases posted are “Solved on Sermo.” Our average solve time is just 20 hours and most cases receive a first reply within 10 minutes.”How many associations that have online communities look at the collaboration that happens on those platforms in this way? Take ASAE, for example--every day, I see fellow association…
  • WTF Influence?

    Maggie McGary
    9 Apr 2014 | 5:28 am
    Am I the only one who’s wondering when the whole concept of “Influence” totally just jumped the rails? Not that I ever credited Influence platforms like Klout and/or Kred much to begin with...ok, I didn’t credit themAt all. But lately? The whole concept of influence just seems to have gone from iffy to just downright crazy.Take Klout. Their whole alleged point used to be that they were “the Standard for Online Influence.” Not that it meant anything at all, as it was easily game-able and a constantly moving target, but at least what the platform actually did sort of aligned with…
  • LinkedIn Products & Services Tab Disappearing April 14

    Maggie McGary
    28 Mar 2014 | 2:42 pm
    My eyes are bleeding from all the posts about Facebook’s drop in organic reach (yes, I know, I, too, am guilty about having written about it). People seem shocked that Facebook would do something as crass and uncaring as charging people to reach their audiences, when we’ve been getting that lunch for free until now. What I don’t get is why people are surprised--Facebook has never been interested in what’s best and easiest for users, and they never will be--they care about one thing, and that’s making billions of dollars. That’s the breaks when you’re counting on reaching your…
 
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    Velvet Chainsaw | Midcourse Corrections

  • Conferences Suck At Measurement!

    Jeff Hurt
    22 Apr 2014 | 2:24 pm
    Conference professionals suck at measurement. If you trust your conference smile sheet evaluations as a barometer of how effective your conference education was, you are just being foolish says learning research psychologist Dr. Will Thalheimer. Ouch! The truth hurts! The Emptiness Of Smile Sheets Evaluations Thalheimer points to research that the smile sheet evaluation shows a 0.9 correlation that learning occurred. That’s basically no correlation at all. Smile sheets are not related to learning. Smile-sheet ratings that are good don’t guarantee that the learning intervention was…
  • Three Amen-Astonishing Ways To Improve Your Conference Networking

    Dave Lutz
    21 Apr 2014 | 9:40 am
    Networking! It’s one of the top reasons participants say they attend your conference. Yet few know how to do it effectively. Give them a helping hand. Networking’s Value Proposition Networking can be the most subjective and variable portion of your conference value proposition. For some, one or two meaningful interactions can more than justify the price of admission. High-value networking experiences initiate or accelerate deals. They expedite problem solving and innovation. They grow referral channels and trust. They advance careers. Moving forward, your conference’s networking value…
  • Bringing Authentic Conference Conversations To Life

    Jeff Hurt
    16 Apr 2014 | 1:24 pm
    Peer conversations are more important to your conference than you know. I’m not talking about one of your attendees serving as a speaker talking at the audience. That’s a lecture. I’m referring to peer conversations in pairs, threesomes and small groups. You know when it’s happening at conferences because the rooms are buzzing with discussions. Everyone is talking to someone else. The Industrial Conference Is Dead Most of us still depend upon and expect an outdated model of conferences: the industrial conference. The industrial conference uses an on old-school model of an expert…
  • Innovation Starts With Observing Your Conference Attendees In Action

    Jeff Hurt
    14 Apr 2014 | 12:15 pm
    With today’s tools and environment, radical innovation is extraordinarily accessible to those who know how to cultivate it says author Steven Berlin Johnson. Some environments and workplace cultures squelch innovation while others breed it he adds. So what do conference organizers need in order to embrace innovation in their conferences, meetings and events? The Innovators’ DNA authors identified five behaviors—associating, questioning, observing, idea-networking and experimenting—needed to spark successful innovation. Start With Observation Innovation does not start with charts,…
  • High Voltage Highlights About Speakers At Meetings Infographic

    Jeff Hurt
    11 Apr 2014 | 10:24 am
    Share this Image On Your Site Please include attribution to http://jeffhurtblog.com with this graphic. The 2013 Speaker Report: The Use of Professional and Industry Speakers In the Meetings Market (Free PDF download. No contact information required.)        Related StoriesConference Audiences To Speakers: It Is All About Me, Not You!The Job Of A Speaker Must Drastically Change For Successful Conferences TodayYour Conference Speakers’ Skills Gap Is Causing You To Lose Money 
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    Membership Marketing Blog

  • Five Steps to Building a Membership Loyalty Program

    16 Apr 2014 | 8:08 am
    For decades loyalty programs have been growing in the for profit world as a major component for engaging and retaining customers. Those old of us to remember will recall collecting S and H Green Stamps which were one of the very first retail loyalty programs.  Merchants gave out the stamps to customers as incentives to shop at their store.  Once enough stamps were collected, they could be redeemed for desirable products from a catalog. Today, a huge percentage of companies have incorporated loyalty programs as a core component in their marketing efforts including airlines…
  • Using Membership Marketing Partners to Help with Your Membership Challenges

    14 Apr 2014 | 9:31 am
    One of the questions that I find most interesting in our Membership Marketing Benchmarking research is, “What are your organization’s top challenges in growing membership?”The answers fall into two broad categories.  The first are environmental challenges outside the organization.  These are situations like the economy, competing organizations, market perceptions, and industry consolidation.  The second are institutional challenges inside the organization.  These are challenges like the ability to communicate value, insufficient staff, identifying prospects, lack of…
  • What can be Done to Increase Renewal Rates?

    11 Apr 2014 | 11:07 am
    Only 30% of associations participating in the 2014 Membership Marketing Benchmarking Report said that they have increased renewal rates over the past year. And 27% of associations report that their renewal rates had declined.  Individual associations in particular saw average rates drop from 79% to 76%.So with this discouraging news, what should associations do?  How can an association move from flat or declining renewals to better renewals?  One solution is to learn from the behaviors of what the associations are doing that have seen an increase in retention.  And the…
  • Association Membership Growth Surges

    2 Apr 2014 | 9:50 am
    The theme for the 2014 Membership Marketing Benchmarking Report is the continued positive growth in association total membership numbers.A total of 894 associations participated in the research this year and altogether 53% of them reported growth in their overall membership numbers.  While 15% said that their membership stayed the same, 28% saw a decline, and 4% were unsure if their membership grew or declined.  A full 24% of associations saw total membership growth of 6% or higher.  While only 8% of associations saw total membership declines of 6% or more.  Interestingly,…
  • 100 Super Marketing Tips

    12 Mar 2014 | 8:54 am
    Do you need some fresh ideas on how to improve your marketing?   Then take a look at a new booklet just published by Marketing General Incorporated, 100 Super Marketing Hints.  It is a free download.You will find some great ideas ranging from email marketing improvements, to print production costs savings, to digital advertising enhancements.  Here are some of the hints.·        In email marketing, use snippet text, not only will it show in the preview pane and above the fold views when images are turned off, it will appear in the…
 
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    SocialFish

  • Free Comic Book Day – May 3

    Maddie Grant
    18 Apr 2014 | 5:00 am
    Free Comic Book Day is Saturday May 3rd, 2014   The biggest event in the comic book industry, Free Comic Book Day (FCBD), is taking place on Saturday May 3rd, at participating comic book specialty shops across the U.S., Canada, and worldwide! 2014 marks the biggest FCBD event yet with 60 free comics for new and devoted comics fans to discover, while also exploring what other treasures their local comic shop has to offer. Celebrating its thirteenth year, FCBD has been an industry-wide success in promoting the reading of comics and is one of the reasons behind the comic industry’s recent…
  • An invisible economy in Latin America and the Caribbean?

    Maddie Grant
    17 Apr 2014 | 5:00 am
    This is a guest post by Felipe Buitrago, consultant at the Inter-American Development Bank, related to his awesome new book about the Orange Economy. I plan to write more about this later, but take a look first. ————- The overnight expansion of Nigeria’s GDP by 89% on Sunday April 6th would be the most dramatic economic improvement in history by any measure, except that it was merely a statistic update of the base year from 1990 to 2010, as explained by The Economist. However, the nature of this statistical adjustment comes with a one-off opportunity to visualize the…
  • Mobile – from Strategy to Implementation

    Maddie Grant
    16 Apr 2014 | 5:00 am
    I have been meaning to share this deck from Amy Hissrich, Director, Knowledge Initiatives at ASAE, after she presented this session at an ASAE conference. She kindly agreed to send me some notes to accompany it. Enjoy! Mobile from Strategy to Implementation for the 2013 ASAE Technology Conference (Tech13) from Amy Hissrich “I was excited to do this session because over the past year, I’ve changed my mindset around mobile. After speaking on mobile, social, and web related topics for years, I still firmly believe that mobile should be considered in context with the organization’s…
  • Easy B2B Tips for Google+ Users

    Scott Huntington
    15 Apr 2014 | 5:00 am
    Businesses often use Google+ to connect with target audience members but forget it’s also a useful tool to gain prominence among peers in the marketplace. As this is an invaluable aspect of Google+, keep reading to get some actionable strategies for reaching out to other businesses in an effort to benefit your own. Use Google Circles to Create Personas Once your Google+ account is set up, use the Circles feature to your advantage and tailor content to specific groups. Create one for vendors, another for advertisers, and so on. It only takes a few seconds to make designated circles. By using…
  • Cool Social Tools: Wizeo

    Maddie Grant
    14 Apr 2014 | 5:00 am
    This is a new series of posts from software and app and tech vendors who have new tools they’d like you to know about. Vendors are welcome to contact me at maddie[at]socialfish[dot]org to submit guest posts about their sites. ————— Philanthropy Should Be More Fun SITE: Wizeo.org CONTACT: Guy Bauman, Founder at Wizeo-Guy[at]wizeo[dot]org ————- (Leo Bertelli, Guy Bauman, Christine Del Castillo, and John Hervey from Wizeo) Let’s face it: Donating to charity isn’t always fun. Yes, everyone knows it’s the right thing to do. Yes,…
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    Mariner Management

  • The End of the Mute Button

    6 Apr 2014 | 10:12 am
    We talk a lot about how we’re working more and more virtually. And there is a lot of conversation around how to improve how we work with each other in a virtual environment. Yes it’s going to take us time to crack this nut.
  • Implementing the New Volunteer Model

    16 Mar 2014 | 2:02 pm
    Elizabeth Engel and I are on a bit of a road tour to advance the idea that we in the association biz can attract and enthrall the new volunteer. The question we hear often is to implement the model ...
  • The Uncertain Volunteer

    3 Mar 2014 | 12:00 am
    How can I be useful, of what service can I be? There is something inside me, what can it be? Unknown
  • Chapter Performance Dashboard: Right Side up

    8 Feb 2014 | 6:59 am
    As Jack Welch, management guru and former CEO of GE noted, “You can’t manage what you don’t measure.” We would add an important corollary to his observation: “You manage what you measure.” The latter is especially important because most associations’ chapters typically count the metrics that are easy to count rather than the metrics that should be counted. Those metrics, in turn, tend to be the primary drivers of the chapter’s activity, often leaving critical areas un-served or under-served.Membership count, renewal percentage, event attendance, contribution to reserves, etc.
  • What type of [insert here] are you?

    5 Feb 2014 | 10:32 am
    I’ve been reading through past posts on the blog and came across this one from Peggy: A Game of Tag - Fun & An Idea to Expand. In her post, Peggy ponders the following… …imagine if we took the time in our associations to tag members. Could that start some rich conversations? Maybe bring some people into the active roles?
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    Condo Association Management Blog

  • Who bears temporary storage costs during repairs - HOA or owner?

    22 Apr 2014 | 6:25 am
    Our 28 unit building has two storage lockers, one with 19 deeded lockers and the other with nine. The smaller one has developed a serious mold problem, but the contractor we have engaged to perform the cleaning says that the lockers must be empty in order for his crew to have the room to access the walls. This will involve each locker owner removing their possessions and storing them elsewhere for about one week. My question is which party is responsible for the costs that will be incurred for some sort of temporary storage: the HOA or the individual owner? There is no other place in the…
  • Should HOA have a TV/Cable package for all members?

    21 Apr 2014 | 5:47 am
    I live in a HOA of 1662 units. TV service is provided via a bulk service agreement. 75% of owners pay more than subscribers who deal direct there are also service issues which has given rise to many complaints. I requested access to the Association's file and was given access to a file containing the contract but no correspondence. The Association maintains that there is no such correspondence. The dispute was mediated, the Association merely restated that there was no correspondence. The contract was incepted in 2008 for ten years during which time meetings have been held with the cable…
  • Condo board was delinquent in duties including financial records

    18 Apr 2014 | 5:57 am
    I am on a condo board. I recently found out that the member on my condo board did not keep any records on who paid and did not pay their common charges. I also found out that my board president knew about this for several years and covered it up. According to our bylaws all board members cannot be held liable for anything except for willful misconduct or bad faith. My question is, is it willful misconduct to not keep records so we have no idea who has paid, never went after anyone who did not and then cover it up rather than tell the rest of us. Is that considered willful misconduct? 
  • Condo president breaks the law to push through clubhouse repair

    16 Apr 2014 | 5:33 am
    After getting a 4 to 2 vote on a Clubhouse Renovation, that requires 76% of the unit owners approval, which was not taken, the President stood up and said to all present at the meeting " I know I am breaking the law and it takes too long to get the unit owners approval and I want to get this done and I have broken the law before so I don't Care".
  • Conflict of interest: property manager is condo board treasurer

    15 Apr 2014 | 5:55 am
    Is is a conflict of interest for the property manager to also be the board treasurer? It seems a bit odd that one person is given the task of overseeing a $900,000 budget without any oversight?
 
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    HOAleader.com - Practical Advice on Homeowner Association Management

  • Would Your HOA's Accounting Stand Up To a Judge's Scrutiny? Mistakes to Avoid

    18 Apr 2014 | 1:00 am
    In a recent case, a Florida court of appeals denied a foreclosure action because of sloppy and unreliable accounting of assessments and collections. Here we explain the details of Jenkins v. Plaza 3000 Inc. and talk about its lesson for associations nationwide.
  • Court Says, "No Foreclosure for You!" How Poor Accounting Can Hamstring Your HOA

    18 Apr 2014 | 1:00 am
    In this week's tip, you'll learn about a Florida lawsuit that doesn't even involve HOAs. But trust me--there are lessons for your homeowner association. The lawsuit, Jenkins v. Plaza 3000 Inc., involved a nonprofit corporation that operated a shopping center. Shareholders owned lots, and the corporation collected assessments, just like associations do, to maintain common areas. Scherry Jenkins owned three lots in the center.
  • Reporters at Your HOA Meetings: Film at 11!

    11 Apr 2014 | 1:00 am
    An HOAleader.com reader posts, "Two residents in our community of 200 decided to invite a reporter to a possibly agitated meeting. They did not inform anyone until the meeting was over and the reporter was trying to interview residents. This was an official members-only open meeting. Was this a proper move by these two individuals? Please advise; can the board fine them for this?"
  • This Just In: How to Prevent Reporters from Crashing Your HOA Meetings

    11 Apr 2014 | 1:00 am
    In this week's tip, we lend a hand to a reader who wants to know if her board can punish two residents who, without notice or permission, invited a reporter to an HOA meeting expected to be contentious. (Read the original post on our discussion forum.)
  • Is This HOA Board Being Reasonable? Lawn-Care Regs During Droughts

    11 Apr 2014 | 1:00 am
    In January, California's governor issued a statewide drought emergency and called for residents to ration their water use. Still, some boards are reportedly still enforcing HOA rules requiring owners to keep up lawn maintenance. Here our experts discuss wither these boards' actions are reasonable and if boards should take alternative measures.
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    Cynthia D'Amour on Leadership & Life

  • These Tulips Don’t Tiptoe

    Cynthia D'Amour
    22 Apr 2014 | 10:08 am
    In spite of our best efforts! When James and I bought our house, the driveway was lined with tulips. Scraggly In ugly railroad tie boarders Designed to “boost” the value of the house with a prettier photo for promotions. We let them live for a few years to see how they looked. Answer: not great. The railroad ties were a bear! And weed-magnets. Three years ago, we decided to move the tulips. James dug up the bulbs. Lovingly replanted them. We started to remove the railroad ties. The next spring, the darn tulips came up. In both the new garden. And what was now our lawn. Causing…
  • It Was Pause Time

    Cynthia D'Amour
    21 Apr 2014 | 11:53 am
    (Or “Paws Time” if we let GiGi (in photo) do the spelling!) Yesterday was a gorgeous sunny day. Most of the area shut down for Easter. Nothing pressing on our plate. We decided to just enjoy our backyard. We pulled out the lounge chairs. Talked. Schemed. Snoozed. It went on for hours. Even the dogs got into the theme of the day. We were interrupted only by neighbors who walked by our corner. And needed escort by Ruby – our other dog. At the end of the afternoon we were relaxed. Totally enjoyed doing nothing. Smiled at feeling like we may have got away with something……
  • Saying Hello Again is Hard to Do

    Cynthia D'Amour
    15 Jul 2013 | 12:27 pm
      Hello. It should be easy to say. And sometimes it feels so hard to do. Like now. For the last two years my life was consuming me – and I always didn’t know it. My long time readers may have noticed I wasn’t blogging as often. And then I didn’t blog at all. I had lost my voice in the stress of life. It started with my Dad. His Alzheimer’s continued to advance and he had to move into assisted living. Last September we had to add hospice care. Dad passed on February 20, 2013. I am a daddy’s girl and took Dad’s passing really hard. It was my first up…
  • Fit Can’t Be Overlooked

    Cynthia D'Amour
    29 Jul 2012 | 6:24 pm
    I should know. I’ve been slow to buy new clothes to wear around the house. I have nice clothes for the road – so I look good for clients. And clothes that fit for the gym – so Mollie can watch my form. But not so much for my casual wear. I’m on a six-month, fat-burning challenge. The weight is peeling off me. I won’t wear the clothes for long. Does it really make a difference? A certain friend thinks so. When she discovered I was wearing summer clothing that fit 50+ pounds ago. Threatened to turn me into one of those fashion makeover shows. For wearing such…
  • Celebrating the 4th

    Cynthia D'Amour
    4 Jul 2012 | 6:50 pm
    And a new chapter in my life. Three years ago, my cousin Sarah visited me. We both thought we looked good. Decided to play makeovers. We cut her hair and bought new makeup. Exercise was not my thing back then! A trip to the mailbox was huge. I had to walk to and from the end of my driveway. Plus up and down three steps! Fast forward three years… The makeup is off. The hair slicked back with sweat. Arms up in victory. Today I ran a 5K for the first time in my life. The heat index was in the 90s. I fought off heat exhaustion with the help of my team. Ran across the finish line in a state…
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    GrowGlobally.org

  • Challenge of Expanding & Managing Chapters in Emerging Markets – Middle East Case Study

    Peter Turner
    31 Mar 2014 | 7:29 am
      This article was developed from a presentation made by Ajay Bhojwani, deputy managing director MCI Middle East at the CESSE Annual Meeting in 2013. In 2001, advanced economies dominated the world economy, contributing around two-thirds of global GDP.  The expectation is that much of the future global output will be produced in the emerging world. The pace of this shift is a testament to the growth of these countries. Thanks to globalization virtually all developing countries are catching up. Since 2001, emerging markets have become the world’s economic engine with annual GDP growing…
  • Attend IMEX 2014 – May 19-22 As MCI’s Guest

    Theresa
    26 Feb 2014 | 9:34 am
    The world’s leading international meetings marketplace is marking its 12th Anniversary in May. As always IMEX Frankfurt is going to be another incredible experience. Over the years, IMEX has become the leader in  the ever-changing face of the meetings industry.  Constantly evolving and with a firm finger on the pulse of all the breaking news and trends, this show really puts you at the center of the action and MCI is inviting you to attend as our guest. Every year record numbers of international meeting planners and association executives attend IMEX, the essential worldwide exhibition…
  • A Global Satisfaction Index for Measuring Local Member Engagement & Relevance

    Peter Turner
    31 Jan 2014 | 6:37 am
    To begin 2014, we are featuring a new MCI white paper authored by Nikki Walker, MCI’s Vice President for its global association management and consulting practice, based in Dubai, UAE. Important!Have you ever wondered how your association’s brand is perceived specifically by the international community?  Is what you consider an exceptional value proposition viewed as relevant and valued by both members and customers in international markets? Many associations have large numbers of “customers” who pay valuable sums of money to the organization for multiple reasons, such as:…
  • Just Announced: Dubai to Host World Expo 2020

    Peter Turner
    27 Nov 2013 | 10:44 am
    Connecting Minds, Creating the Future Dubai was selected today as the host city for the World Expo 2020. Dubai has a long history of facilitating connections and pioneering new ideas and Dubai Expo 2020 would be no different, with a predicted 70 per cent of the expected 25 million visitors originating from outside the host nation, making it the most international event in the history of Expo. The Dubai Expo will provide a unique platform for the global community to come together and explore creative and pioneering solutions to the three subthemes which have been identified as key drivers of…
  • Deploying Different Market Entry Strategies for China and Europe – Podcast Interview Part 2 with Sabine Dupont and Florence Chua

    Peter Turner
    12 Sep 2013 | 8:17 am
    Regional Differences & Building Local Relevance This podcast interview is Part 2 of a presentation entitled “Different Market Entry Strategies for China & Europe”  presented at the ASAE Annual Meeting in Atlanta in August with SLAS CEO Greg Dummer.   Previously, Part 1 of this video interview featured Greg’s insights and can be found here. Part 2 provides an “in region” perspective shared by two leading consultants who drove the two different approaches needed by SLAS to promote market penetration. Important!  Part 2 interview can be viewed here. …
 
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    Association Subculture

  • Are Associations Ready to REALLY Help Youth Worldwide?

    Shelly Alcorn, CAE
    18 Apr 2014 | 9:58 am
    So, most of you regular readers know I have been interested in generational issues for a while now and I've been working with the NextGen group at ASAE. When it comes to Generation Y, Millennials (and now Generation Z or whatever we decide to call them :D) the media tends to have its narrative pretty well set. It's either, "Look out, we're doooooomed #Coachella," or "These entitled upstarts are ruining office productivity with the cell phones and the chatting and the Googleglass...bah humbug....." This cultural narrative is not at all helpful in terms of actually understanding issues faced by…
  • The New Question Associations Should be Asking Every Day

    Shelly Alcorn, CAE
    10 Mar 2014 | 2:43 pm
    If you feel so emptySo used up, so let downIf you feel so angrySo ripped off, so stepped onYou're not the only oneRefusing to back downYou're not the only oneSo get up!.....Riot, Three Days GraceI just saw this article published in the Chronicle of Higher Education. It details a fundamental shift in the way public colleges and universities are being funded and actually posits that public funds for higher education in some states may move to zero (ZERO) in the coming years. If nothing is done about the current system, income inequality will continue to drive the middle class to the brink of…
  • Member-holics - First Step to Getting Help is Admitting You Have a Problem

    Shelly Alcorn, CAE
    27 Feb 2014 | 12:24 pm
    If you can't see the embed here is the link.So, every time an association ends up on Jon Stewart or Stephen Colbert I just slap my forehead.  This time I almost knocked myself off the couch.Stephen Colbert just did a takedown of the Envelope Manufacturers Association and a spin off PR effort of theirs known as Consumers for Paper Options. Obviously, its a comedy piece and played for effect but I can't let it go.  I don't know the folks at EMA or CPO (and after this, I'm pretty sure I won't get the chance to) but I am sure they are well meaning association professionals who are doing…
  • Book Review - Business Storytelling for Dummies

    Shelly Alcorn, CAE
    24 Feb 2014 | 9:22 am
    The wind was a torrent of darknessAmong the gusty treesThe moon was a ghostly galleonTossed upon the cloudy seasThe road was a ribbon of moonlightOver the purple moorWhen the highwayman came ridingRiding, ridingThe highwayman came ridingUp to the old inn door......The Highwayman, Loreena McKennittI love this song adaptation by Loreena McKennitt of the Highwayman.  The music is spectacular, and so is her voice, but it's the story that just holds me in thrall.I typically don't do book reviews (especially for friends and colleagues) since I am not good at filtering myself and I don't do…
  • CalSAE Association Executives Name 6 Big Trends for 2014

    Shelly Alcorn, CAE
    5 Feb 2014 | 4:40 pm
    Things are going great...and they're only gettin' betterI'm doin' all rightGettin' good gradesThe future's so brightI gotta wear shades......Timbuk 3I am lucky enough to get to play along with the California Society of Association Executives (CalSAE) IDEAL(TM) learning laboratory.  Recently we sat down and spent five hours digging through 2014 trends, running a context map exercise and coming up with what these awesome association executives think are the top 6 association trends for 2014.  Read on!ChunkingThis force is driving all aspects of your association’s membership…
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    Jeffrey Cufaude, Idea Architects

  • Facilitation Friday #44: Try Ambassadors Instead of Reporters

    Jeffrey Cufaude
    18 Apr 2014 | 2:59 am
    You divided into small groups and had a great conversation. Energy in the room was high and everyone was engaged.Get ready for all the passion and enthusiasm to get sucked out of the room as the reporting out begins.  One by one, report by report, attention and interest will diminish.It doesn't have to be this way, and it shouldn't be this way if you simply tweak the traditional small group reporting process.  Here are a few variations you can try:Create a shared document in Google or another collaborative platform and have each group contribute its report in real time to this…
  • 10 Favorite Facilitation Quotes

    Jeffrey Cufaude
    24 Feb 2014 | 8:38 am
    "A facilitative leader brings discipline into maintaining and deepening their capacity—whatever that may be —to be engaged. Engagement is easy when there are no distractions, nothing else demanding your attention, and none of the internal anchors prevent us from committing. Of course, it is precisely in those moments of distraction and difficulty that the discipline is required."—The Nine Disciplines of a Facilitator by Jon C. Jenkins and Maureen R. Jenkins."The main aim of the facilitative leader is to leverage the resources of group members."—Facilitating to Lead! by Ingrid Bens"The…
  • Facilitation Friday #43: But We're Unique

    Jeffrey Cufaude
    24 Jan 2014 | 3:39 am
    Image Credit: Flickr User Kate Ter Haar • Creative Commons LicenseIt may be in a workshop. Perhaps a town hall or house of delegates meeting. Sometimes it's a one-on-one discussion. But at some point every person who facilitates encounters this participant response:But you don't understand.We're different. We're unique. That won't work here.Sigh. That's the internal facilitator response to something we've heard so many times before.  While this may be a natural human reaction, expressing impatience or exasperation with this participant comment isn't helpful, yet it too…
  • It's TIme to Transform Transactions

    Jeffrey Cufaude
    21 Jan 2014 | 8:00 am
    I'm going to tell you a story.  While mine is about purchasing a painting, it really is about a transaction.  Every organization has transactions waiting to be transformed (joining, registering for a conference, signing up to volunteer), so think about your equivalents to my painting purchase.Like many cities, Indianapolis art galleries open new shows in a monthly First Fridays series. Braving the snow and winter cold on January 3, friends and I hit a popular Indy gallery that contains many working artist studios and was featuring several openings.  I found the work…
  • Facilitation Friday #42: A More Powerful Pair Share

    Jeffrey Cufaude
    17 Jan 2014 | 8:00 am
    Turn to a partner and …The Partner Share (or Pair Share) may be one of the simplest and most frequently used interaction formats in workshops.  It easily moves participants from passively listening to a presenter to active learners conversing with a peer.So I’m a bit ashamed to admit that I only recently thought deeply about this technique in terms of how introverted or extroverted learners might value it. This rethinking happened because (1) I’ve been rereading Susan Cain’sbook Quiet: The Power of Introverts in a World that Won't Stop Talking; and, (2) my own experience as a…
 
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    Find Your Passion. Land at the Top.

  • Why Should I Update My Resume Now?

    Career Coach / Resume Writer for Association Executives
    15 Apr 2014 | 5:00 am
    I love my job! Why should I update my résumé now? Summary of article posted on Brazen life by Jo Casey. Click HERE for the full article. When everything is going as you expected! With the upturn of the economy and job markets looking stronger, why should you continue to update your résumé? Boost Your Confidence – Having a recent record of what is “going right” with your career is a huge confidence booster. You’ll be able to track your professional progress while your accomplishments are occurring. This not only helps you keep your best skills at the top of your mind but also…
  • FAQs About Job Offers: Part One

    Career Coach / Resume Writer for Association Executives
    3 Apr 2014 | 9:26 pm
    You’ve interviewed with a company and things went well. The next step is the job offer. In most cases, it’s a simple process — they offer you the job; you accept. But sometimes there are circumstances surrounding the job offer that complicate the process. Here are strategies for how to handle the situation when a challenge arises. Question: I’ve been interviewing for several jobs simultaneously. What if two companies offer me a job? Answer: Sometimes, this is an easy decision to make. But it can be a difficult decision if you like both companies. Of course, there are advantages and…
  • Passion. Risk. Success. From the example of George Lucas

    Career Coach / Resume Writer for Association Executives
    13 Mar 2014 | 5:00 am
    George Lucas, the well-known creator of the Star Wars movies, is a perfect example of finding your ideal career. And that it doesn’t always look the way we originally think it should. In a 2013 podcast, George Lucas admits that he had no real direction when he applied to college – but then discovered that there were classes to learn how to make movies. He was simply curious, but before he knew it, passion had taken over. Combining that with a ferocious work ethic, George Lucas became George Lucas. Fear Can’t Overrun Passion You can’t afford to allow fear to guide your decisions.
  • Hate Networking? Call It Something Else.

    Career Coach / Resume Writer for Association Executives
    11 Feb 2014 | 9:02 am
    While true networking is about generosity, the term has a sleazy connotation for some people. Many job seekers feel it’s all about “hitting someone up for something.” They may have even been aggressively approached for a favor and vowed never to be “that” person.  Even when people understand how to effectively network – by building long-term relationships and asking AND offering help – they still may resist. And it might not even be clear to them why! The solution might be simple – try “socializing,” “meeting new people,” or “keeping in touch” instead. I’ve…
  • Becoming the Captain of Your Professional Soul—Utilizing the Inspiration of Nelson Mandela

    Career Coach / Resume Writer for Association Executives
    4 Feb 2014 | 8:04 am
    While we offer our condolences in the recent loss of ex-South African president, Nelson Mandela, we find applicable examples from his life that work in the business world. CEOs can learn a variety of lessons from this man’s seemingly simple, yet exquisite life. Be the Master of your Fate Whether you are planning a drastic career change or hoping to advance within your company, you can practice one of Mandela’s ideas to accomplish your best. While imprisoned for his political beliefs, Mandela discovered that the best way to get along with other prisoners and guards was by maintaining…
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    Chamber Professionals Community. Learn. Share. Grow.

  • 3 Ways to Ensure Your Chamber Blog Gets Read

    Christina Green
    22 Apr 2014 | 6:00 am
    Most chambers think they “should” do a blog at this point, but many haven’t embraced the actual writing or publicity in a way that they are confident they’ll get the number of views that will make it worthwhile. Getting Views for your Chamber’s Blog   Before we get to the keys of getting more views […]
  • BigFoot Social Media Conference for Chambers

    Frank J. Kenny
    21 Apr 2014 | 3:12 pm
     In partnership with the Arizona Chamber Executives (ACE)   As you know, there are major changes afoot in the chamber industry. Our world is shifting fast. But of course, as in all things, change can be translated into opportunity. That is why we are in Arizona right now, helping chambers and chamber professionals innovate and grow. […]
  • Chamber Professionals, Your World Has Changed

    Frank J. Kenny
    21 Apr 2014 | 11:08 am
    I have been thinking a lot lately about professional development for Chamber Professionals. When I started at my chamber, I knew virtually nothing about the challenges of running a chamber (and I was a long time member, board member, and Chair!). I thought I knew a lot about chambers (and heck, what could be so […]
  • 3 Ways to Rock Pinterest for Chambers

    Christina Green
    21 Apr 2014 | 6:00 am
    Pinterest now boasts over 70 million users, with the average household income of $100,00. If your chamber isn’t using it, or isn’t seeing the level of engagement you want, consider the following tips. Pinterest Tips for Chambers   Business Pages Don’t use a personal page for your chamber, use a business one. You’ll be forgoing […]
  • Chamber Cash Mobs Help Businesses Flourish

    Christina Green
    18 Apr 2014 | 6:00 am
    Most businesses join the chamber for business and networking opportunities. Cash mobs help chambers provide these in a very direct way. A member of the Chamber of Commerce Professionals Group on Facebook recently shared  a great idea to help home businesses through cash mobs: Thought I’d share a picture from today’s Cash Mob.  We call these […]
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    Association Management Blog

  • Your Choice: Change or Irrelevance

    Andy Freed
    15 Apr 2014 | 4:20 am
    One of my favorite quotes was when Eric Shinseki, then the Army Chief of Staff, now Secretary of Veteran’s Affairs, said “If you don’t like change, you’re going to like irrelevance even less.” I love that. But boy, is it tough for a lot of associations to heed this advice.  Many organizations are well on their way to irrelevance. If you’re a leader of an organization that feels like it is headed that way, here are a few ideas: Revamp your Board.   This means dropping the dead wood and looking for some people who will come on the Board and shake things up.  If your Board…
  • Old soldiers never die, they just fade away. So goes the adage.

    Andy Freed
    2 Apr 2014 | 4:00 am
    Well,  for many Board members, “fading away” means unceremoniously dropping them off the Board.  That’s why former Board members are often a trouble spot for organizations—someone goes from being “in the know” to “out in the cold.”   The result:  a one time key member—and often still influential one—becomes disenfranchised. But it doesn’t have to be that way. One thing many organizations do is create a separate “advisory board” of past Board members or past chairs.   A simple meeting a few times a year with the lead staff executive and current chair can keep…
  • Missed Connections

    Andy Freed
    20 Mar 2014 | 5:12 am
    I’m still pretty young (by my own standards).  But I can remember the days of pink “while you were out” slips, calling in for messages from pay phones and (gasp) not having email at work. And every innovation carries with it the same promise—it will keep us more connected.   In many ways, this is true.   When I sit in a far away hotel room talking to my kids over Facetime (when they actually answer), it’s a remarkable display of the promise of the connected society. But just like the characters in the recent movie Her (great premise, but too long), the technology that brings us…
  • At the Ready

    Andy Freed
    10 Mar 2014 | 6:37 am
    Yesterday I went underwear shopping. This isn’t usually blog-worthy, but it actually tells you a bit of what we try to do here at Virtual. One of our clients was due to testify on Capitol Hill on Tuesday.  Due to a massive 4-inch snowstorm that Washington isn’t terribly adept at clearing, his testimony was delayed until Thursday.   Since he was a precise packer, this meant he was out of underwear. So I went to Macy’s and bought him some. There’s a lesson here for associations.   Sometimes your members need complicated things…help on Capitol Hill, advice on a key issue. …
  • Always On

    Andy Freed
    23 Jan 2014 | 8:40 am
    My holiday gift to myself this year was a Pebble Smartwatch.  Of course, I got one in part because I can’t resist the latest gadget.  (For other gadget geeks out there, I strongly recommend the UK Magazine T3, available on the iPad.  It’s like porn for gadget geeks.) But another reason I got one is even more pitiful.  I simply can’t resist the siren song of my vibrating phone, and the twenty seconds it was taking me to dig my phone out of my pocket was just too much. I’m not alone in feeling this way.  More and more, you see devices that display your texts on your car dashboard…
 
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    XYZ University

  • How to network with Generation Y

    Anna Pitts
    14 Apr 2014 | 8:44 am
    Networking with Generation Y is a whole new ball game. Unlike Baby Boomers or even Generation X, Gen Y has grown up in a technological, competitive and egocentric world.  Whether you are reaching out to Gen Y as a way to recruit new leaders or to build young members into your organization, be aware of the differences in communication. During my time at the Graduate Recruitment Bureau, I’ve come to experience some great ways to successfully engage a Gen Y audience. Here are three tips that you can utilize along the way: Show what’s in it for them Gen Y tend to be more narcissistic and…
  • How to develop a succession plan in 6 steps

    Shannon Neeser
    10 Apr 2014 | 6:45 am
    If you want to protect your organization’s future, you need to develop a succession plan. With the flood of Baby Boomers retiring, succession planning now is critical to future success. When you have a viable succession plan in place, it indicates to your employees that they too can have a future with you. It shows your clients that you aren’t going anywhere and they can trust you with their business. Succession planning also puts focus on developing talent within an organization, which will help you gain loyalty with Generation Y and shows employees that you value their career growth.
  • Millennials and brand loyalty

    XYZ University
    7 Apr 2014 | 6:12 am
    Adroit Digital recently published a report detailing how Millennials view and adopt brand loyalty. They surveyed 2,000 U.S. Millennials (in this particular survey classified as between the ages of 18 and 33 years old) who own both a smartphone and a personal computer.  What they found can help you better your strategy for connecting with Millennials. To help you out, we’ve created the following infographic from some of the survey results: What surprises you about the survey’s findings? Did you come to some of the same conclusions as you think about Millennials and their loyalty…
  • To engage the next generation, you have to beat Netflix

    Jim Delaney
    2 Apr 2014 | 6:24 am
    The owner of a booming Crossfit gym in Minneapolis pinpointed the key to success in the modern world as he was signing me up for membership. He said, “We’re not teaching a workout class so you can be healthier, that’s just the outcome. We create dynamic experiences that stack up against anything.” He knew that he was not just competing with other gyms or clubs for my health dollars; he knew that he was competing for my after-work time against other gyms and, more so, against Netflix and happy hour and errands, and time with family or friends. He knew that if he couldn’t deliver more…
  • We can’t all blame ourselves: Why Millennials need to pull their own weight

    Melissa Harrison
    25 Mar 2014 | 12:21 pm
    I was part of a recent conversation at a book club where we debated whether or not society gives too many “passes” to Millennials (those born between 1982 and 1995). You know, customizing everything for their needs rather than having them work for it “like we had to do” and changing the whole structure of workplaces based on their needs (yes, very “back-in-my-day” type of a conversation, I know) And I feel this way sometimes, even though some would consider me on the cusp of Gen Y and Gen X as I was born in 1979 (although ask any Buzzfeed quiz and I’m…
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    Affinity Insights

  • Ramp Up Attendee Engagement at Your Next Event

    carolyn valliere
    17 Apr 2014 | 8:49 am
    Planning for a trade show or conference that excites your attendees and keeps them coming back year after year takes time, patience, and hard work. Details are critical for success and are more than ever the determining factor that separates an average show from a spectacular one. Here are some simple ideas to think about before planning your next event that can increase attendee engagement at your next trade show. 1. Mix it Up: You’ve done the research and have provided conference sessions your attendees said they wanted. However, many conference goers are looking for an opportunity to…
  • Better Member Engagement Begins with Employee Engagement

    davidcarrithers
    2 Apr 2014 | 8:16 am
    by Dave Carrithers and Darryl Hutson “Worldwide, 4 out of 10 employees are still not engaged. And employee engagement is a leading indicator of company (organization) growth.” – Aon Hewitt 2013 Trends in Global Employee Engagement Research “Organizations that successfully engaged employees saw a 240% boost in performance related outcomes.” State of the American Workplace Report, Gallup 2013 For businesses and associations the natural focus of effort leans towards the customers or members. This makes 100% sense and is the best way to drive long-term value and growth. But…
  • Connect with Your Members’ Values and Win Their Loyalty

    carolyn valliere
    26 Mar 2014 | 2:36 am
    All associations try to satisfy their membership’s needs. Let’s face it; happy members mean renewals and an engaged, active and loyal community. If you were to ask your members to answer the question, “What does X Association mean to you?” it might not only surprise you, but shed light on what your members perceive as the key benefits of membership to your association. The answer would also differ greatly for each member. For example, depending on their age and years of experience in their profession each member would rate services such as networking events, continuing educational…
  • The Different Ways Boomers, Gen X and Millennials Shop and How to Motivate Them to Spend

    natashaettienneaci
    21 Mar 2014 | 3:48 am
    Each generation is different and has its own perception of shopping and how to spend their money. Understanding the different attributes of each generation and how technology has influenced our spending habits helps us understand how to work within the spending patterns of each generation. The Baby Boomers grew up in a time period where luxury and expensive items came at a high cost. They could not afford to spend money fibrously. This generation is very frugal and mindful of their money however, they do value quality and take their time when making a decision on what they will spend their…
  • 5 Simple Things You Can Do to Increase Member Loyalty

    Giulietta
    12 Mar 2014 | 3:00 am
    Getting members to automatically renew may be easier than you think. Good customer service builds positive memories that stick with all of us. Here are five easy things your association can do to enhance the relationships with your members and grow loyalty: Surprise them with rewards. Say thank you! When a member renews, volunteers, or even calls you to inquire about a service remember to thank them. Don’t take them for granted. They have choices and they chose you. Communicate your value and benefits beyond initial sign up.. Members may not know all that you have to offer. Make your…
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    managementtrust.com

  • The Scoop on the Poop

    22 Apr 2014 | 12:03 am
    You have heard that it rolls downhill, you might step in it literally and figuratively, and it is frequently a topic of discussion and a source of angst when it comes to community management.   It is that nasty, foul stuff I refer to as: poop. How big of a problem could this really be?  Well, a Wall Street Journal article stated that, “at three-quarters of a pound per day on average, waste production per dog comes to 274 pounds a year—or 10.9 million tons dropped on the landscape annually.  By some estimates, about half is cleaned up. The rest is opportunity.” …
  • An Owner-Inspired Interview: Making A Difference

    17 Apr 2014 | 11:10 am
    As Heide Bush reflects back, she admits working in the IT Department for The Management Trust was not something she would have ever envisioned for her life. In fact, when she was required to take a computer class in high school, she solidly declared she had no need for the class, as she would never use computers in her lifetime! If only her teacher could see her now. A career with computers wasn’t the only - or biggest - surprise waiting for Heide. Becoming a mother of four, one a special needs child, and losing her husband to cancer after more than 23 years of marriage, were also not in…
  • Staying on Track – While Losing It

    10 Apr 2014 | 6:01 am
    As part of our larger corporate Wellness Program, many employees of The Management Trust are currently participating in our own version of The Biggest Loser Challenge!  From April 1st through June 30th, the goal of the competition will be to promote a healthy lifestyle while continuing our quest to become more engaged with our fellow employee-owners. Finalists will be judged on the percentage of weight lost – but that’s not all!  For those who make better cheerleaders than gym rats, they can sign up to offer support to those who are sweating to the oldies.  And the good…
  • Compliance Matters

    8 Apr 2014 | 4:44 am
    Compliance is one of the major issues that all Associations face. On a daily basis complaints come in to the management company regarding non-complaint residents and/or their guests. Compliance can also be an area where homeowners feel that management gets it wrong - but there is always more involved than on the surface. Many residents on the receiving end of a violation letter feel as though they are being "singled out". That they are being punished for something that others get away with - "What about my neighbor or that home down the street?”. Conversely, if it is a homeowner who calls…
  • How We Make Things Better

    3 Apr 2014 | 4:23 am
    Anyone who’s seen Office Space is familiar with “The Bobs” and their infamous meeting with Tom, the hapless product manager who tries to justify what he does at Initech. Tom’s feeble attempt at explaining his job ends with one of The Bobs (my personal hero John McGinley) shrugging his shoulders and asking, “What is it, you’d say, you do here?” While Tom’s description is incoherent (much like his ability to do his job), his role is actually a critical one in a company’s ability to evolve itself to address the needs of their customer. Nothing remains stagnant. New regulations,…
 
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    Event Garde Blog with Aaron Wolowiec

  • Life goes on…and so does learning

    Kristen Parker
    22 Apr 2014 | 4:08 am
    As some of you may know, in addition to my role with Event Garde, I work for Michigan State University’s central communications office. I love working with students. They’re brilliant. They’re ambitious. They’re overachievers. And some of them are old, well, older. I’m amazed by the nontraditional students I encounter on campus. Some are undergrads and some are grad students. And others are lifelong learners. MSU, like many universities around the country, offers lifelong learning credits. In fact, I took my first graduate class as a lifelong learner because it was so much cheaper.
  • Nonprofits struggling to meet demand

    Kristen Parker
    15 Apr 2014 | 6:29 am
    Last week’s post focused on the economy, and here I am writing again about it. But I want to foster discussion on Nonprofit Finance Fund’s 2014 State of the Nonprofit Sector Survey, the results of which it released on April 7. NFF is a community development financial institution. Leaders from more than 5,000 organizations participated in the sixth annual survey. The big takeaway: Nonprofits were hit especially hard when the economy crashed, and recovery hasn’t been easy. In fact, many nonprofits are seeking new funding sources. Perhaps even more startling is that while 80 percent of…
  • Economically engaging

    Kristen Parker
    8 Apr 2014 | 6:01 am
    Things were humming along pretty well a few years ago. Gas was, well, relatively affordable, grocery bills were somewhat manageable and people were working. And then 2007 hit. As the economy came crashing down, many of us lost jobs, houses and much more. Stocks and investments plummeted. Luxuries fell by the wayside. Fast forward seven years, and the U.S. is slowly coming back, experts say. But consumers are cautiously optimistic and their spending reflects hesitation. And that’s affecting nearly all industries and associations, according to a new Association Laboratory whitepaper released…
  • Navigating Extreme Association Trends

    Aaron Wolowiec
    1 Apr 2014 | 4:35 am
    ASAE held its annual Great Ideas Conference in Orlando, FL last month. During that conference, Scott Oser and I had the pleasure of presenting a session titled, “Under Pressure: Navigating Extreme Association Trends.” More than 50 association executives hailing from across the country attended our session. We were pleased so many of our colleagues were willing to take the plunge, as this session required an extensive amount of audience participation. Ultimately, the goal was to openly discuss three apparent trends in the association community. They are as follows: Membership is dead The…
  • Association e-learning: what you need to know

    Kristen Parker
    25 Mar 2014 | 5:25 am
    Sarah Lugo, digital marketing coordinator for Digitec Interactive This month’s guest blog post is by Sarah Lugo, digital marketing coordinator for Digitec Interactive. Follow her on Twitter.   Associations are beginning to grow their education departments by bringing member education online. Why? Selling courses and certifications online provides a new revenue source for the association while adding more value for members. At the same time, members who can’t attend a conference or workshop benefit from the convenience of on-demand content. But it’s difficult for many…
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    GrowGlobally.org

  • Challenge of Expanding & Managing Chapters in Emerging Markets – Middle East Case Study

    Peter Turner
    31 Mar 2014 | 7:29 am
      This article was developed from a presentation made by Ajay Bhojwani, deputy managing director MCI Middle East at the CESSE Annual Meeting in 2013. In 2001, advanced economies dominated the world economy, contributing around two-thirds of global GDP.  The expectation is that much of the future global output will be produced in the emerging world. The pace of this shift is a testament to the growth of these countries. Thanks to globalization virtually all developing countries are catching up. Since 2001, emerging markets have become the world’s economic engine with annual GDP growing…
  • Attend IMEX 2014 – May 19-22 As MCI’s Guest

    Theresa
    26 Feb 2014 | 9:34 am
    The world’s leading international meetings marketplace is marking its 12th Anniversary in May. As always IMEX Frankfurt is going to be another incredible experience. Over the years, IMEX has become the leader in  the ever-changing face of the meetings industry.  Constantly evolving and with a firm finger on the pulse of all the breaking news and trends, this show really puts you at the center of the action and MCI is inviting you to attend as our guest. Every year record numbers of international meeting planners and association executives attend IMEX, the essential worldwide exhibition…
  • A Global Satisfaction Index for Measuring Local Member Engagement & Relevance

    Peter Turner
    31 Jan 2014 | 6:37 am
    To begin 2014, we are featuring a new MCI white paper authored by Nikki Walker, MCI’s Vice President for its global association management and consulting practice, based in Dubai, UAE. Important!Have you ever wondered how your association’s brand is perceived specifically by the international community?  Is what you consider an exceptional value proposition viewed as relevant and valued by both members and customers in international markets? Many associations have large numbers of “customers” who pay valuable sums of money to the organization for multiple reasons, such as:…
  • Just Announced: Dubai to Host World Expo 2020

    Peter Turner
    27 Nov 2013 | 10:44 am
    Connecting Minds, Creating the Future Dubai was selected today as the host city for the World Expo 2020. Dubai has a long history of facilitating connections and pioneering new ideas and Dubai Expo 2020 would be no different, with a predicted 70 per cent of the expected 25 million visitors originating from outside the host nation, making it the most international event in the history of Expo. The Dubai Expo will provide a unique platform for the global community to come together and explore creative and pioneering solutions to the three subthemes which have been identified as key drivers of…
  • Deploying Different Market Entry Strategies for China and Europe – Podcast Interview Part 2 with Sabine Dupont and Florence Chua

    Peter Turner
    12 Sep 2013 | 8:17 am
    Regional Differences & Building Local Relevance This podcast interview is Part 2 of a presentation entitled “Different Market Entry Strategies for China & Europe”  presented at the ASAE Annual Meeting in Atlanta in August with SLAS CEO Greg Dummer.   Previously, Part 1 of this video interview featured Greg’s insights and can be found here. Part 2 provides an “in region” perspective shared by two leading consultants who drove the two different approaches needed by SLAS to promote market penetration. Important!  Part 2 interview can be viewed here. …
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    MultiView Blogs | True Stories from a Life in Digital Media

  • Hanger Management

    savannahfussell
    22 Apr 2014 | 7:28 am
    I don’t get hungry—I get hangry. If you’re unfamiliar with this adjective, consider yourself #blessed. Allow me to educate you per this awesome blog in the HuffPost—“Hanger, for the unacquainted, is the emotion where hunger and anger intersect, and it is a lonely, terrifying place. There are lots of reasons we get hangry, but for most of us, the result is the same. Us hangry folk, like The Incredible Hulk, never mean what we do or say while in the heat of a hanger attack, but our barbs can sting nevertheless.” Being hangry isn’t exactly the most productive situation, and…
  • Guest Blogger, Sarah Hill: The Secret to Member Engagement Is… Being Nosy!

    ccady2012
    21 Apr 2014 | 7:18 am
    Welcome back to MemberView’s Monday, a blog collaboration of association professionals! The series we have been focusing on lately is “The Secret to Member Engagement is…”; and this week’s post is from my dear friend, Sarah Hill. Sarah is the primary blogger for MC Talks, the blog for MemberClicks, an Association Management Software provider.  She loves listening to association pros tell her about their challenges, then figuring out how to help them work it out. To read more of her writing, check out blog.memberclicks.com.
  • Multi Marketing: Weekly Roundup

    mvsee
    18 Apr 2014 | 6:53 am
    Another Friday, another roundup of marketing links! This week focuses largely on content and the future of search marketing, with a handful of video tips thrown in. Does your company use video marketing yet? Think I missed anything? Leave your links in the comments! Is Your Brand Sending Emails Thursdays at Lunch Time? So Is Everyone Else [Study] Content Marketing in 15 Minutes a Day: 3 Content Hacks 5 Common Mistakes to Avoid on Google+ Attract new customers to your business with content marketing The Difference Between B2B and B2C Content Marketing Google Profit Misses Estimates As Search…
  • Origins of Easter

    Victoria von Sachsen
    16 Apr 2014 | 6:45 am
    Spring time, pastels and candy – sounds like Easter to me! Individuals around the world will come together for Easter egg hunts and family lunches/dinners Sunday, April 20th, to celebrate. Mainly a Christian holiday, Easter has many traditions that aren’t affiliated with religion at all. Here’s how these fun traditions came to be: The Easter Bunny and Baskets: This lovable character is said to come to the homes of children (and children-at-heart) and hide Easter eggs filled with candy and treats. Kids will search their yards and homes for the these hidden gems to fill their…
  • Guest Post from Amanda Kaiser: The Two Secrets of Member Engagement from an Engaged Member

    ccady2012
    14 Apr 2014 | 7:34 am
    Photo Credit: http://mallorybower.com/connecting-in-2012/ Happy MemberViews Monday! Today’s guest post on our association blogger collaboration topic “The secret to member engagement is…” is a fresh look from the eyes of a new association member, Amanda Kaiser.   Amanda helps associations understand their member’s most critical problems. You can find her writing on her blog www.SmoothThePath.net on association marketing, innovation and engagement and on Twitter @SmoothThePath. After reading her blog post below, I must say it is a MUST READ for any organization,…
 
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    Association Adviser

  • Five Easy Ways Associations Can Go Green

    Kelly Donovan
    21 Apr 2014 | 1:55 pm
    Kelly Donovan, Naylor While Earth Day has been celebrated worldwide since 1970, many of your members (and employees) may not know what it’s all about. Almost everyone does some spring cleaning, though, and Earth Day can be thought of as a way of doing some spring cleaning that benefits the planet.This year’s Earth Day is Tuesday, April 22. Here are some easy ways to ”spring clean” year-round that will help you do your part and raise awareness about this important global initiative.       Be environmentally friendly: use online communications for events and…
  • Got NDR (Non-Dues Revenue)?

    Hank Berkowitz
    15 Apr 2014 | 10:30 am
    Hank Berkowitz, Editor-in-Chief Budgets are tight. Travel’s a hassle. Can’t justify the time out of the office, we tell ourselves. But again and again we return to our favorite annual conferences and events. Even in this hyper-connected, social, mobile, digital age—or maybe because of it—associations and their members still like to meet, network and learn face-to-face. Not convinced? For the third year in a row, live events received the highest overall rating (4.68 out of 5) among nearly two dozen member communication vehicles we examined in our annual Association Communications…
  • How to Gain Strategic Insight from Digital Metrics

    Stephen D. Rappaport
    15 Apr 2014 | 10:20 am
    Few topics give association executives more fits than choosing metrics—the counts, percentages and ratios that are supposed to measure the performance of digital initiatives. The great majority of digital metrics put a number on tactical results—the things that campaigns encourage people to do, such as opening emails, clicking links, reading pages and viewing videos, posting and commenting, sharing, downloading content, installing apps, liking, checking-in, and friending, connecting or following. But where is the strategic insight? Missing in action. Don’t fall into the trap of…
  • Best of the Web: April 2014

    Association Adviser staff
    15 Apr 2014 | 10:07 am
    Posts We Like: Managing Print Profitably Deciding whether to contain costs, invest—or both—in legacy products in the age of digital. Bill Mickey FOLIO We Can’t All Blame Ourselves: Why Millennials Need to Pull Their Own Weight Regardless of change and differences in generation styles, there are areas where it’s still appropriate to expect Millennials to conform to traditional ethics and hard work. Melissa Harrison XYZ University Why Creating Shared Value is Vital for Winning the War for Talent How can your association ensure tomorrow’s best and brightest will want to…
  • Did You Know? Video Livestream and Mobile Apps Among the Fastest-Growing Sources of NDR

    Association Adviser staff
    15 Apr 2014 | 9:52 am
    By Association Adviser staff As we discussed last month, the subject of non-dues revenue (NDR) is top of mind with our readers. So we decided to drill down into the NDR well to see which types of NDR programs were growing the fastest for associations. Again, the idea was to look at the fastest-growing sources, not necessarily the largest. But, many familiar categories remain near the top of the list. According to our unscientific poll of Association Adviser readers, conferences and live events were the fastest growing sources of NDR for nearly one in five readers (18 percent), video…
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