Association Management

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  • Combating Low Member Engagement

    Affinity Insights
    carolyn valliere
    22 Jul 2014 | 11:18 am
    By Carolyn Valliere, marketing director of Affinity Center International A recent MGI Membership Marketing report found 50 percent of associations reported an increase in their membership in 2014. The report cited the increase in membership was mainly due to an association’s membership acquisition program. In addition, while new membership acquisitions were shown to be strong, member renewals were shown to have dropped as much as 35 percent from the previous year. When asked, executives cited the top three reasons for the downturn in membership renewals were lack of engagement, budget cuts…
  • Bringing the Best to Non-Profit Boardrooms

    Wired 4 Leadership
    Kerry Stackpole
    17 Jun 2014 | 8:23 am
    At the top, non-profit Boards increasingly need a diversity of interests, strategic insight, and closer contact with the member’s universe to deliver meaningful value. Who sits at your non-profit Board table? The movers and shakers of your profession or industry? Successful, recognized, long-time members or donors? These are the people you need, right? Perhaps, but […] You are reading Bringing the Best to Non-Profit Boardrooms from the Wired 4 Leadership blog.
  • Five Ideas for Leaders in 2014

    Wired 4 Leadership
    Kerry Stackpole
    31 Dec 2013 | 5:18 am
    As the visions of sugar plums and the joys of Christmas 2013 dissipate and celebrations of the New Year come into focus there’s a swell of stories about the “best of” 2013–blogs, wines, photos, events, books, most delicious stuffed olives–okay I made that one up–but you get my drift.  Looking back is a tradition writ […] You are reading Five Ideas for Leaders in 2014 from the Wired 4 Leadership blog.
  • How a good AMS can help trade associations with membership

    Effective Database Management » Blog
    Wes Trochlil
    14 Jul 2014 | 5:51 am
    In my almost-ten-years as an association professional, I worked for three different associations whose membership was based on organizations rather than individuals (commonly referred to as “trade” associations). One of the biggest challenges that trade associations have is that very often, membership in the association hangs on the relationship with one individual at the member-company. (At my associations, we referred to these people as the prime contact, or PC.) The relationship between the PC and the association was critical, because the PC was the one making the decision…
  • Surest way to lose a volunteer...

    Mariner Management
    17 Jul 2014 | 7:04 am
    I came across Ashima Goyal-Siraj’s piece in Volunteer weekly, The “Oh! by the way” trap. It’s in response to an article by Thomas McKee on the same subject, and one that I—and just about any volunteer—can relate to.
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    Spark Consulting

  • Adopting the Mission Command Mindset

    Elizabeth Weaver Engel, CAE
    29 Jul 2014 | 6:25 am
    A few weeks ago, the Washington Post ran an article about some of the latest developments in military leadership, and, as part of it, they shared the idea of the Mission Command Mindset. At its simplest, Mission Command dictates that senior leaders provide guidance and intent — the what and the why — and that subordinate leaders have maximum latitude to design the how. It embodies deep trust between senior and subordinate. In other words, senior leadership sets the vision, and all the details about how that vision is executed are pushed down to those closest to where the activity is…
  • Three Keys to Inspire New Ideas from Staff

    Elizabeth Weaver Engel, CAE
    15 Jul 2014 | 3:42 pm
    What does it take for associations to succeed at innovation? I’ve been doing some research on innovation initiatives in associations for a client and had written a bit about it for the Spark blog a few weeks ago. I recently had the opportunity to speak with Mark Athitakis from ASAE about what I’d learned in a little more length, and he wrote the following piece for Associations Now. They’ve graciously given me permission to share it. The best ideas for your association may come from your employees, but how do you get those ideas launched? Money matters, but so does trust and…
  • What I’m Reading

    Elizabeth Weaver Engel, CAE
    2 Jul 2014 | 8:44 am
    Do you know the content marketing 4-1-1? MGI’s 2014 Membership Marketing Benchmark report is out. One, you should download it ASAP. Two, Associations Now has been doing a series of posts on the results, and I love the point of this one: “you have to eat your vegetables.” Yep. Advice from Aaron Wolowiec about getting your comms and events teams to work together to create a better event. Kim Howard also has some advice on this topic on her NEW BLOG. (Did you know she had a new blog?) “Attention Minutes” are a much better measure of online success than clicks or…
  • Getting Your Donors (Members?) To Fall In Love

    Elizabeth Weaver Engel, CAE
    1 Jul 2014 | 8:10 am
    I often find that the cause-oriented/fundraising nonprofits do some awesome stuff associations could and should learn from. Case in point: this fantastic presentation by Big Duck‘s Farra Trompeter on getting your donors to fall in love with you. Getting your donors to fall in love with you from Big Duck Key points for associations: It’s all about lifetime value, whether we’re talking donors or members, so retention is critical Study engagement patterns so you can recognize when a member has fallen in love – that might involve things like investing money AND time,…
  • Always the Last to Know: Cognitive Computing

    Elizabeth Weaver Engel, CAE
    30 Jun 2014 | 8:08 am
    IBM is trying to teach computers to be more like brains. Called “cognitive computing,” the systems involved are trained to think, using artificial intelligence and machine learning algorithms.  The goal is to allow humans and computers to work together better for “integrated intelligence.” It’s basically taking Watson, made famous on Jeopardy!, to the next level. Read more at MIT’s Technology Review.
 
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    Effective Database Management » Blog

  • REMINDER: Free Seminar on Data Management

    Wes Trochlil
    28 Jul 2014 | 6:33 am
    Tate & Tryon is hosting a FREE seminar on data management, designed especially for C-suite executives, this Wednesday, July 30, from 9am-11am, in Washington, DC. I’ll be speaking on the panel. Click here for details and registration.
  • Don’t get hung up on exceptions

    Wes Trochlil
    16 Jul 2014 | 5:22 am
    I was once working with a client during implementation of a new association management system. At one point we got into a lengthy discussion of how to use the database to automate, as much as possible, the collection of application information from a certain type of member. After discussing how we could use the software to do what the client needed to do, and getting a sense of how much work (meaning $) this would require to make it work correctly, it dawned on me to ask the most important question: “How many transactions are we talking about?” The answer: roughly 75. A quick…
  • How a good AMS can help trade associations with membership

    Wes Trochlil
    14 Jul 2014 | 5:51 am
    In my almost-ten-years as an association professional, I worked for three different associations whose membership was based on organizations rather than individuals (commonly referred to as “trade” associations). One of the biggest challenges that trade associations have is that very often, membership in the association hangs on the relationship with one individual at the member-company. (At my associations, we referred to these people as the prime contact, or PC.) The relationship between the PC and the association was critical, because the PC was the one making the decision…
  • Data conversion made easy

    Wes Trochlil
    10 Jul 2014 | 6:00 am
    One of the biggest challenges associations face during a transition from one AMS to another is data conversion. Deciding what data to convert and getting it into the right format for the conversion can be a very tedious and fraught process. But there is one way to make data conversion really easy: Don’t convert any data. I know, I know, it sounds radical. But I’ve had several clients over the years make exactly this decision. How can they do it? Here’s an example from one of my clients: First, they acknowledged that the data they had was very suspect, because of the system…
  • Use CRM functionality to track calls and promote the value of membership

    Wes Trochlil
    8 Jul 2014 | 5:21 am
    Almost every AMS on the market today has some form of CRM (customer relationship management) functionality that allows staff to track contacts made with members and customers (e.g., phone calls received or made). This CRM functionality provides an opportunity for the association to capture and track the kinds of interactions the association is having with members and customers. This data can then be used for (among other things) promoting membership to non-members and demonstrating the value of membership during the renewal process. For example,  one of my clients provides legal service to…
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    Maggie McGary.com

  • What You Need to Know Before You Install Facebook's Messenger App

    Maggie McGary
    29 Jul 2014 | 7:02 pm
    This morning when I logged onto Facebook (yes, still trying to break the habit), several friends were talking about Facebook forcing users to install Facebook messenger. Then I noticed the message from Facebook that soon they’ll be deleting access to Facebook messages from the mobile app, as all mobile messages will be going through their Messenger app. Why? This is the sole reason they give in their FAQs about the change:Why is this changing?Messenger is much faster. You’ll get new messages instantly and can reply right away. In fact, we’ve found that people reply about 20% faster on…
  • Social Media Sharing Gone Wrong--The White House is Compromising Users' Privacy

    Maggie McGary
    24 Jul 2014 | 1:19 pm
    If people were outraged about Facebook’s ethics violation when they conducted psychological experiments on unsuspecting and unconsenting users, I imagine they’ll be equally unhappy to learn about a new, persistent tracking tool that's being used to spy on users of millions websites. Aside from this Mashable post and a Forbes article, though, I’m not seeing many people talking about what I personally think is a pretty big deal.Long story short: researchers at Princeton University and KU Leuven University in Belgium just released a study titled “The Web never forgets: Persistent…
  • What Online Communities Can Learn About Events from DashCon

    Maggie McGary
    15 Jul 2014 | 2:10 pm
    If you read this blog, you already know I’m kind of obsessed with the topic of online community, particularly where associations and online communities intersect. I’ve written before about how online communities present a real threat to associations because they allow people to connect around a common industry or interest without all the governance stuff, overhead and general “we’ve always done it this way” mentality and operations of many associations.I will say, though, that despite my enthusiasm for online communities and, um, lack of enthusiasm for some aspects of association…
  • Are Groups Next on LinkedIn's Chopping Block?

    Maggie McGary
    9 Jul 2014 | 1:36 pm
    Last week, I blogged about the Facebook research thing (btw, PNAS has since published an “Expression of Concern” about the fact that they chose to publish the study). Since LinkedIn enabled publishing on their platform, I’ve been curious to see if it offers any value to users as opposed to just benefiting LinkedIn. While I refuse to write new content for LinkedIn’s benefit, I do occasionally re-post content from here out of curiosity to see how it does on LinkedIn compared to how it does over here on Mizz Information.I admit I’m surprised and a bit conflicted about the fact that my…
  • Who's Responsible for the Facebook Research Scandal? An Association Journal

    Maggie McGary
    30 Jun 2014 | 1:21 pm
    By now, you’ve undoubtedly read about the fact that Facebook is using us all as lab rats. Shocker, right? That’s just Facebook for you, just one more “oops” in the never-ending parade of privacy breaches.But esteemed scientific professional societies know better, right? Well, sadly, it appears that, at least in this case, they do not...or at least that the National Academy of Sciences (NAS)--the organization in whose journal the study was published--does not. According to NAS’s mission statement they are “private, non-profit society of distinguished scholars”--in other words, a…
 
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    Velvet Chainsaw | Midcourse Corrections

  • Avoiding Personal Agendas and Pay-to-Play In The Speaker Review Process

    Jeff Hurt
    31 Jul 2014 | 9:49 am
    We’ve seen it happen in almost every organization where we assessed their speaker review process. Someone on the conference committee blackballs a great presentation or speaker. Or someone approves a presentation proposal and speaker that has had poor scores in the past. Why does this happen? Conference committee members put personal agendas and friendships above what is in the best interest of the paying attendee. The Primary Focus When Reviewing Presentation Proposals Staff and volunteers should focus on what’s in the best interest of the paying attendee when choosing speakers and…
  • Your Conference Planning Really Is Brain Surgery

    Jeff Hurt
    30 Jul 2014 | 10:22 am
    You’ve heard the saying, “Come on, this is not brain surgery.” It means that something is really simple to do. We use it to encourage people to stop whining and do the obvious. Planning the right conference programming for the right target audience is profoundly simple. If you have a vision and focus. And it can lead to major attendee brain changes, almost like brain surgery. Why The Right Programming Leads To Brain Surgery…Sort Of When a conference’s programming actually clicks with an audience, it aligns with how our brains normally function. Our brains are hardwired to operate a…
  • Three Luxuries You Cannot Afford That Harm Your Conference Planning

    Jeff Hurt
    28 Jul 2014 | 10:01 am
    When we were younger, many of us dreamed of changing the world. Nothing could get in the way of our dreams. We were out to make a difference. We wanted to change lives across the globe. Then we grew up. We began to think of our dreams as unrealistic or childish. We see our aspirations of changing the world as fantasy or impossible to achieve alone. We lost sight of making a difference. Three Reasons We Choose Not To Make A Difference If we look deep down inside, we’ll find some reasons we chose not to make a difference. And if we analyze those reasons, we’ll find that they lack real…
  • Testimonials Don’t Convert Conference Prospects

    Wendy Holliday
    24 Jul 2014 | 7:01 am
    You’ve heard the litany: Testimonials are great third party endorsements. Using testimonials will increase your conference attendance. Yadda Yadda It’s all bull. Two big reasons you should do it anyway. 1. Smart testimonials will make people pause. Testimonials can give marketers what they want…a better chance of being heard and considered. Our lives are cluttered with emails and advertisements. So much comes through every day that we’ve become a nation of skimmers. A well written testimonial and photo can stop a skimmer in their tracks and cause them to read your offer more…
  • Ambush Marketing: 4 Ways to Diffuse Conference Scammers

    Dave Lutz
    24 Jul 2014 | 6:52 am
    A few practices keep chipping away at the integrity of professional events. Chief among them are outboarding, when companies bypass exhibiting or sponsoring and set up shop on the fringe of your event, and suitcasing, which refers to non-exhibiting sellers who work the aisles or hallways. Lobby rats — non-registered folks who hang out in public spaces, hosting a series of meet-ups with your badged attendees — is also a growing problem. Left unchecked, these scammers pose a major threat to your business model, and with the rise in free-agent attendees (consultants, contractors,…
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    Membership Marketing Blog

  • Four Sources for Inbound Membership Marketing

    31 Jul 2014 | 12:07 pm
    At some point you reach the limit of how often and how many direct marketing efforts that you can send out to your established lists of membership prospects.  But most groups still say, “I want more!”This is when inbound membership marketing can become an important new contributor to your media mix. Inbound membership marketing helps you reach new prospects that you may not have interacted with before and allows them to raise their hand and come to you in search of the very information and products that you produce.Here are four proven sources to feed you inbound marketing…
  • Get Your Copy of the 2014 Membership Marketing Benchmarking Report

    25 Jun 2014 | 7:40 am
    It is my pleasure to announce the release of the 2014 Membership Marketing Benchmarking Report. With site registration, a free download of the report is available using this link. Please download your copy of the report now and let me know what you think. A final and full printed report has also just been mailed to all of those organizations who participated in this year’s research. This marks the sixth year that Marketing General Incorporated (MGI) has surveyed associations to better understand what is going on in the membership market and what is working best to recruit members,…
  • The Evolution of Association Membership Models

    28 May 2014 | 10:14 am
    In the coming months, I am presenting two sessions on the transitions and opportunities that are taking place in the packaging of association memberships, otherwise known as membership models.What an increasing number of organizations are doing is re-packaging their traditional membership offering to appeal to new market segments and to adjust to new business realities. They are encouraging the market to drive their membership product instead of their bylaws.There is one change in particular to highlight.  An increasing number of individually based associations appear to be offering both…
  • Membership Growth Helps Increase All Association Products and Services

    20 May 2014 | 8:07 am
    The famous quote from John F. Kennedy, “a rising tide lifts all boats,” certainly applies to membership.In our soon to be released Membership Marketing Benchmarking Report, we cross-tabulated organizations that reported an increase in membership numbers to the outcomes that they were experiencing in other areas of the association. When we compare associations who saw a decrease or no change in membership over the past year to associations reporting growth in membership, we see associations with increasing membership reporting better performance in many…
  • The Marketing, Membership & Communications Conference (MMCC)

    23 Apr 2014 | 1:31 pm
    There are some excellent sessions on the schedule for the upcoming ASAE Marketing, Membership & Communications Conference on June 17 and 18 in Washington DC.  I will be a co-presenting one session that I think many membership professionals will find of help.  It is titled, “Membership Model Makeover.”   I will be presenting along with four other knowledgeable professionals: Bryan Kelly, Director, Marketing, Aptify  Ford Bell, Executive Director, American Alliance of MuseumsJeff De Cagna, Chief Strategist and Founder, Principled Innovation…
 
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    Reid All About It

  • Meet You in Nashville: Where to Eat during #ASAE14, part 2

    deirdrereid
    18 Jul 2014 | 3:31 pm
    I’ve already written one post about dining in Nashville that focused on downtown restaurants – the ones closest to the Music City Center. But there’s more! Rolf & Daughters (Twitter, Instagram) 700 Taylor St., 2 miles/8 minute drive from the Music City Center (MCC) Just a short cab (or Uber) ride away is the Germantown neighborhood. During the digitalNow conference a bunch of friends and I went there to have dinner at Rolf & Daughters. Let me just say: if the bucatini fra diavolo with octopus, lardo, calabrian chili and breadcrumbs is on the menu… Oh. My. God. I’m a pasta…
  • Meet You in Nashville: Sipping at #ASAE14

    deirdrereid
    9 Jul 2014 | 7:57 am
    I’m usually a beer and wine drinker, but back in May, my first stop in Nashville with my friends Ben Martin of Online Community Results and Teri Carden of ReviewMyAMS.com was at Rumours Wine Bar in the Gulch neighborhood. It was happy hour so a selection of cocktails were $5 or $6. Ben recommended the Old Fashioned — a very fine choice. We were heading elsewhere for dinner, but we split two small plates of snacks, including the Shishito peppers. In August, try this link (it’s not live yet) on the Nashville Lifestyles website for their Rumour of the Month food and drink pairing…
  • Meet You in Nashville: Be a Tourist at #ASAE14

    deirdrereid
    3 Jul 2014 | 4:20 pm
    I’m interrupting my series of posts about eating in Nashville to tell you about some good spots to visit while you’re in town. Nashville’s a great city for visitors because so many destinations are within walking distance of each other. You’ll have an even more carefree tourist experience if you register for one of the ASAE tours on Saturday afternoon, August 9, or Tuesday afternoon, August 12. I’m signed up for the “Behind the Music City: Be a Star for a Day” tour on Tuesday. Here’s where we’re going if you want to plan a copycat itinerary. Some of the biggest names in…
  • Meet You in Nashville: Where to Eat During #ASAE14 (part 1)

    deirdrereid
    29 Jun 2014 | 12:32 pm
    I like to eat. I like to cook too so I appreciate chefs that use locally sourced ingredients to create fabulous dining experiences. Let me tell you, if you choose right, you’re going to have some fabulous dining (and drinking) experiences in Nashville. When I was there in May for the digitalNow conference, I enjoyed some great meals. I also spent time with my friends Teri Carden of ReviewMyAMS.com and Ben Martin of Online Community Results who moved to Nashville last year. They’ll be chiming in here with some dining and drinking tips of their own. Since we’re spending lots of time…
  • Meet You in Nashville: What You Need to Know for #ASAE14

    deirdrereid
    16 Jun 2014 | 2:59 pm
    If you’re on the fence about attending the ASAE Annual Meeting in Nashville, let me tell you: Nashville will pleasantly surprise you. No, that’s not quite right. You are going to have a blast in Nashville! What a cool city! That’s more like it. In May when I attended the digitalNow conference in Nashville, I wasn’t expecting to fall for the city like I did. What I also didn’t expect: writing eleven posts, at last count, to share my excitement about Nashville. Here’s #1. I spent a good deal of my time in Nashville with two friends who moved there last year — Teri Carden of…
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    SocialFish - Social Media for Associations and Nonprofits

  • 9 Problems Keeping Your Online Community from Being Great

    Ryan Crowe
    31 Jul 2014 | 5:00 am
    I’m not one for lengthy introductions, the title of the post brought you here, so let’s dive in. Below are the aforementioned 5 problems, and I’ve attempted to provide a solution to help you remedy the problems. Would love to hear more from you in the comments or on Twitter. 1. You don’t have passionate core members The problem: The initial inclination when building an online community is volume. Getting those Follower counts high across your social channels seems to be paramount. And then after you reach an acceptable, beefy threshold – that’s when you…
  • It’s official – marketing will destroy everything good about social media.

    Maddie Grant
    30 Jul 2014 | 5:00 am
    Jay Baer posted a provocative post titled Why It Might Be Time to Completely Change Your Social Media Strategy.  In it, he says: “As long as brands are willing to pay for reliable reach (and Facebook’s recent announcement of a 61% increase in ads year-over-year suggests that we are very much willing), organic reliable reach will continue to diminish.”  Therefore, he advocates quitting the rifle approach, and adopting the shotgun approach instead. “The shotgun approach is a new way of conducting your social media affairs, based on the mathematical realities of an era…
  • Holy Awesome – NTEN’s Impact Evaluation

    Maddie Grant
    29 Jul 2014 | 5:00 am
    NTEN has just made public their IMPACT EVALUATION.  I asked their CEO Amy Sample Ward for some insight into what it is and why making this insider information public is a good idea. NTEN aspires to a world where all nonprofit organizations skillfully and confidently use technology to fulfill their missions. To put NTEN’s mission and values into a position to guide our work, support program direction, and identify community focused strategies, we created our Theory of Change.  Evaluating NTEN’s Impact We recognize that we have a broad mission, trying to reach all types of…
  • Is your organizational culture ready for the Millennial Era?

    Maddie Grant
    28 Jul 2014 | 5:00 am
    Got a spare hour? You might want to bookmark this. Jamie and I were invited to be the first interview for their new #SitrionTalks series. Sitrion, by the way, is an awesome collaboration software company we love – their philosohy is “make work better”. AMEN brother!! Here’s the description of the interview, below.  We had a really fatastic conversation about what will happen when Millennials take over… Enjoy. We are in a transition from one era in management to the next, and the new normal requires very different organizations than the ones that have dominated…
  • [Cool Infographic Friday] Do’s and Don’ts When Meeting with a VC

    Maddie Grant
    25 Jul 2014 | 5:00 am
    Two reasons I like this one. First, these are good tips no matter what idea you are pitching and to whom. Second, I have a juicy side business with my friend Sterling Raphael (whom you may know as the genius behind NFI Studios (Memberfuse), which was bought in 2011 by Avectra), in which we help innovative ideas come to fruition. Our incubator is called Next Step Labs and we basically connect the dots between ideas, go-to-market strategies, technology vendors, consultants and strategists, and funders. The reason I mention this here is that helping startups get pitch prepped is part of what we…
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    Mariner Management

  • Surest way to lose a volunteer...

    17 Jul 2014 | 7:04 am
    I came across Ashima Goyal-Siraj’s piece in Volunteer weekly, The “Oh! by the way” trap. It’s in response to an article by Thomas McKee on the same subject, and one that I—and just about any volunteer—can relate to.
  • How much is too much?

    11 Jul 2014 | 12:25 pm
    Most can agree that we receive way too many emails in the course of a day. What’s more maddening, besides the increasing amount of spam (that’s another post), is the constant barrage of emails from a single source, i.e., the vendor that sends daily updates on products and services, or the e-letter that comes in 2-3 times a day with the “latest news.”
  • The Phoenix Rising

    2 Jul 2014 | 2:41 pm
    Two chapters I met recently are struggling. In both cases, the leaderships have kept their collective eyes and heads down over the past couple of years, muscling through the program year while the world around them changed.
  • A quick shoutout to some awesome volunteers!

    26 Jun 2014 | 12:05 pm
    Here’s a quick shout out to two of our association clients, Maryland Chapter of Public Relations Society of America and Maryland Recycling Network, both of whom just held their annual conferences. And what a success both had!
  • Guerilla Volunteering - Hunt or embrace?

    25 Jun 2014 | 3:03 pm
    It’s a given that today's members have the ability to go "guerrilla" – thanks in part to social technologies – to make significant contributions in unconventional ways. And we in associations can react one of two ways: channel our inner Jane Goodall or act like poachers. Lindy Dreyer and I called on our best Jane “impersonations” to encourage association pros in our #MMCCon session to think of guerrilla volunteers as extensions of our communities.
 
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    Condo Association Management Blog

  • How do condo associations handle emergency access to units?

    28 Jul 2014 | 4:48 am
    We are small (<40 units) self managed beach front 5 story condo building that is used almost exclusively as a vacation property or second home. As the building ages we are finding a need for access to more units to inspect for water leaks in order to take identify and/or corrective action to minimize damage. We have the standard practice in place to turn off main water valve when units are not occupied but that is not sufficient because some leaks are not known or detected until damage is detected in a unit below. We are wondering what type of polices or practices have other condo's…
  • How does a condo association or HOA elect board members?

    24 Jul 2014 | 5:50 am
    Our Condo Association was formed four years ago with 36 units and another 36 units to be added. Our bylaws call for 5 directors until the other units were built. The other 36 units were just built and the bylaws say there shall be 7 directors now. Does the board appoint the two vacancies until the next association meeting in May when a nominating committee nominates the board members to be elected at the annual meeting, or do we just stick with the board members that the board appoints until their term is up? I can't seem to find anything on this in Robert's Rules.
  • Owner can not get condo board to make capital improvements

    21 Jul 2014 | 5:18 am
    I am a non-driver and have asked the board to install a pedestrian gate where it would be a 10 minutes walk to Metro-rail. As it is, we only have a front gate and that makes it a 30 minutes walk in a circle. This has been an unreasonable limit on my entire lifestyle for over 3 years, since I have owned my unit here. It was my mistake not to check if there was a gate, but that simply did not occur to me because it is only logical a gate would be there. It would also be 8 minutes walk to several restaurants and a convenient store, so everyone would benefit yet the board has done nothing but…
  • Is a dividing wall between units in a condo building common property?

    18 Jul 2014 | 5:26 am
    I live in a New Jersey condo.  As a unit owner, I own my garage and its on my deed. I still have to pay over $100 a month in maintenance fees to HOA. All garages have a wooden dividing wall between each garage. My question is who is responsible for the maintenance of the wall? The HOA, me or do I share the expense with the owner next to me?
  • Property manager is overcharging homeowners on monthly late fees

    17 Jul 2014 | 5:40 am
    My HOA hired a company that is overcharging homeowners late fees each month, even when the payments are on time. The board nor this company, associations advisers, respond to the homeowners regarding this concern. What avenues or types of lawyers would you suggest I seek to aid in resolving this very horrible matter? I have documented everything, pay on time and have remained professional in my inquiries. Thank you in advance, Andrea
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    HOAleader.com - Practical Advice on Homeowner Association Management

  • Tensions in Mixed-Use Communities: Careful How You Fight Back

    25 Jul 2014 | 1:00 am
    In this week's tip, we offer tips to help your residential owners live happily ever after with your commercial owners. Frustrated with noise, traffic, or odors coming from another occupant in your association's mixed-use facility? Think twice about waging war before checking whether you actually have the right to do so.
  • Four Must-Knows When Collecting HOA Fees from Military Servicemembers

    23 Jul 2014 | 1:00 am
    The federal Servicemembers' Civil Relief Act offers active-duty servicemembers some protections in debt collection and foreclosure actions. Here's what you should know before pursuing debt collection or foreclosure activities against an owner who's also serving in the military.
  • Update: Has Florida Law Changed for When Nobody Runs for Office?

    22 Jul 2014 | 1:00 am
    In a September 2012 HOAleader.com article, we discussed state laws and offered tips for proceeding when nobody runs for the board. One of our Florida experts noted that under Florida laws governing HOAs, the problem solves itself because board members serve until their replacement is selected.
  • Four Tips for Peacefully Co-Existing with Your HOA's Mixed-Use Neighbors

    20 Jul 2014 | 1:00 am
    The growth of mixed-use condo facilities that include condos, retail, and entertainment venues has triggered nasty disputes, and condo owners and associations have been accused of making false complaints and harassment in their attempts to get businesses shut down. Here our experts reveal whether they've seen an increase in disputes in mixed-use communities and offer four tips for ensuring that residents can peacefully co-exist with businesses.
  • HOA Developer: My Free Speech Rights Trump Your Construction Defect Lawsuit!

    20 Jul 2014 | 1:00 am
    A California court has held that HOA developers sued for breach of fiduciary duty, fraud, and negligence after the HOA's riding and hiking trails washed out can't use the state's anti-SLAPP laws--which protect expressions of free speech--as a defense to wipe out the claims. Here we explain the case and what other boards need to know about anti-SLAPP laws.
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    Cynthia D'Amour on Leadership & Life

  • A New Journey Begins

    Cynthia D'Amour
    20 Jul 2014 | 11:37 pm
    When my Dad went into hospice almost two years ago, a big piece of me unraveled. My commitment to fitness became a lessor priority. I found comfort in food. I left the gym. Fast forward two years to this July… I carried a lot of grief weight. My back rebelled and locked up for over six months. Food was making me sick – literally. (My food allergies were running wild.) I decided to use the Whole30 plan to help me to detox and get on a healthier horse. The plan eliminates common food allergens. No dairy, soy, grain, legumes, sugar and alcohol for 30 days. Focus on veggies, meat,…
  • My Hero Saved the Day!

    Cynthia D'Amour
    4 Jun 2014 | 12:09 pm
    I did the subway in NYC for the first time ever this trip. I had avoided it for years. A new friend offered to serve as my personal guide. Got me to the subway station. Then I hit my snag… The lanes to the turnstiles were really skinny. I was going to have to turn sideways to navigate. And pull my suitcase behind me. This approach was a great idea in theory – and not so brilliant in execution. I got through the turnstile no problem. However, my roller bag got caught on one of the turnstile spikes. And locked in place. I went into shock. How the heck was I going to get that roller…
  • Just Call Me Irresistible

    Cynthia D'Amour
    29 May 2014 | 9:42 am
    Just the thought of my appearance makes them drool in anticipation. When I show up the party starts. They can never get enough of me. Year after year. Do I sound like I’m bragging? It’s totally true. Some of us got what they want. I’m one of the lucky few. Do you wish you were me with fans clamoring around? Seriously? You may want to think twice. It’s not all it’s cut out to be. They are blood suckers. Never getting enough. Attacking me night and day. As soon as I walk out of my house. Do I sound ungrateful? Try a night in my skin. These lovers bite hard.
  • What’s Your Leadership Bow Wow Score?

    Cynthia D'Amour
    27 May 2014 | 5:49 am
    Wonder how much leadership energy you project? Ask a dog. We learned this Saturday at our second dog training class with dog whisperer Julia Levitt. (Should be called “Humans Understanding Dogs” class.) Dogs respond to the energy you project. They want you to be a leader. If you are not, they will fill the void. But not be as happy. How do dogs tell you that you need to be a stronger leader? They pull when you walk them. Bark and jump way too much. Don’t come when you call. The fun thing is dogs respond almost immediately to your change in energy. Julia had me think about…
  • Click Here for Your Gift

    Cynthia D'Amour
    21 May 2014 | 7:43 am
    My birthday is in about two weeks. Today I got a birthday email from one of my favorite restaurants. I got excited. Especially when the nice note said “Click here for your gift.” I LOVE gifts! We didn’t do a lot of gifts growing up. They are extra fun for me now. I wondered what it might be – hopefully something yummy! On the gift webpage I had to identify which location I wanted to go to. And then… it was just a coupon! The same one they run in a variety of local promotions. 15% off $50. Call me underwhelmed…. I had to open an email. Click a link. Enter a…
 
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    Blog

  • The Importance of AMS Reviews

    31 Jul 2014 | 5:00 am
    Shopping for an AMS is much like shopping for any other product or technology in some ways, but in some other ways it’s incredibly different.   Let’s look at the differences first: There is a significant research, demo, and shopping process. We’re talking months or years in some cases. People decide to look, start house hunting, and close on their homes in less time.  The approval of other people is absolutely required. So many other people. This often plays to the shopping time-frame game, as the finer points must be discussed and debated, weighed and…
  • Staff vs. Members: The Potential Battle

    30 Jul 2014 | 5:00 am
    Recently, a recording of Comast’s Xfinity customer service went viral. A Comcast Xfinity customer was trying to cancel service over the phone and it didn’t go so well. The recording has caused online users to flood the company with similar complaints. The backlash was so controversial that Comcast said it would be re-evaluating its customer service policies. Time to Think Take a moment and think about your association. Does your association get complaints about staff members? Does your association staff have experience with customer service? Have you ever lost members because of…
  • The DOs and DON'Ts of Social Media

    29 Jul 2014 | 5:00 am
    With social media becoming a more prevalent part of our daily lives, it’s almost a normal occurrence to catch bad behavior and blunders from people around the world. And, every now and then, we see social media blunders that are so bad that they go viral in a matter of hours.  To help you avoid the ever-growing list of viral social media slip-ups, we’ve put together a short and simple list of best practices to get you started.  DON’T delete negative posts Deleting negative posts is a no-no. Accounts that delete negativity areoften in denial that a problem or issue…
  • Save your Sanity with a Content Library

    28 Jul 2014 | 5:00 am
    If content is king, building the kingdom can be exhausting, especially if you’re a small staff association. However, creating for your audience doesn’t have to be that way. Using your content in multiple ways will extend its life and make you a more efficient producer. The key to maximizing your content is creating a content library. How to Create a Content Library Using your content effectively takes organization. Find a method to record what you have, where it is, and the topics it addresses. The Excel sheet example below is one I use. Tracking Your Content The primary use for a…
  • Avoiding the False Positive

    25 Jul 2014 | 5:00 am
    As Lewis Carroll pointed out, “If you don’t know where you’re going, any road will get you there.” One of the biggest problems we encounter in decision-making is the problem of asking the right question. The most common false positive we hear in the association world arises from the question, "How do we get more members?" A better question might be, "How do we get the right members?" The right answer to the former may have little to do with the right answer to the latter. It’s tempting to focus on membership count to the exclusion of what’s really…
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    GrowGlobally.org

  • Six Factors Supporting Global Expansion

    Peter Turner
    31 Jul 2014 | 1:24 pm
    What drives strategic global growth for associations? That’s what the ASAE Foundation and MCI sought to find out in the first phase of a multi-year research initiative to study associations’ global operations and strategy.  The research identified six key factors for proactive global growth. Nikki Walker of MCI will be joined by Kevin Mayeux of Institute of Internal Auditors, Janice LaChance of Special Libraries Association, and Sharon Moss of ASAE Foundation. They share will share: Key results from from study How associations are delivering on the six principal success factors What…
  • Successfully Selling Education in Europe

    Peter Turner
    28 Jul 2014 | 12:50 pm
    Join Ms. Jackie Oppenheim of the American Society of Mechanical Engineers and Mr. Murat Dogru of ASME Europe (MCI Brussels) as they present how ASME has grown its successful education and training business in the mature, competitive European market. When ASME decided to offer its successful training courses in Europe, multiple challenges had to be overcome. Hear about the sales and marketing strategy used, and how they tailored its courses to be more locally relevant to regional customers and members. Understand the connections, roles, and the impact the regional community had on the…
  • Partnering in China – Podcast Interview with Maria Tong

    Peter Turner
    30 Jun 2014 | 11:16 am
    Earlier this year, our GrowGlobally readers responded to a survey on the topics of most importance to them.  Our first response to GrowGlobally reader  survey preferences will be on partnering in China. As the results from the recent ASAE Foundation Study sponsored by MCI has shown, it isn’t that associations are not partnering.   The vast majority are.   Unfortunately, not all partnership deals are good ones for various reasons from over expectation to poor partner selection due diligence to a lack of appreciation of the different types of partnerships. One such example is the…
  • New ASAE Study Shows Commitment to Global Returns 10x the Value

    Peter Turner
    27 Jun 2014 | 8:19 am
                      In June, the ASAE Foundation and MCI released the results of the first year of a five year study to examine how associations are operating internationally at the ASAE Global Symposium in Washington, D.C. As the initial data were analyzed, it was determined that certain strategies led to greater success in implementation of global operations. The associations that demonstrate growth in this report are stimulating and meeting demand for service from international customers and members in significantly different ways than those who…
  • @CESSE Optimizing Sales Results for Certification, Certificate & Training Businesses

    Peter Turner
    25 Jun 2014 | 2:40 pm
    Whether you are selling certification in the United States or around the world, learn proven lessons on capturing potential candidates, how to motivate candidate behavior, and mixing education “prep products” to motivate and drive sales. We shall share a “two-pronged” approach to sales, build employer and employee demand and learn how to leverage strategic alliances. Two case studies of two successful programs (one small and one large) will be included. A “reaction panel” will provide reactions and insights from their own experience selling domestically and globally. Join us in…
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    Jeffrey Cufaude, Idea Architects

  • 7 Simple Upgrades to Improve Conference R.O.I.

    Jeffrey Cufaude
    24 Jul 2014 | 7:53 am
    You know the old adage, "don't let perfect be the enemy of good."It's tempting to hold off on making improvements until you've got just the right enhancements ready to really rock the return on investment (ROI) a participant gets from attending your workshop or conference.But while you toil away to build the perfect, your participants often find an immediate good and register for another event.Don't let that happen.  Here are seven simple upgrades you can make to improve your conference ROI right now.1. Connect people at hosted tables.Meals are often one of the more intimidating moments…
  • What do you think?

    Jeffrey Cufaude
    10 Jul 2014 | 5:47 am
    Four seemingly innocent words that so often unleash such mayhem when expressed: what do you think?I witnessed this phenomenon in a retreat I recently facilitated. A staff member, eager to get feedback from board members, posed that simple question: "What do you think?"We've probably all learned the shortcomings of close-ended questions, but I'm not sure as much attention is paid to the possible pitfalls of open-ended questions.Asking, "what did you think?" is an invitation for completely unfiltered, unstructured, and unfocused input or feedback.  Anything goes ... and just about anything…
  • You Have to Invest to Get a Return

    Jeffrey Cufaude
    26 Jun 2014 | 8:35 am
    We don't have enough time.I don't think we have the resources.These are the increasingly common cries I hear from individuals and groups make about changes they want to make in their organization's culture or on a specific project, or when talking about new initiatives to explore.And my increasingly frequent response (after offering some empathy for their plight) is one simple question: Do you envision that changing anytime soon? The answer is generally no.So people have great aspirations.  But since they don't have the resources to do everything they envision, they opt to do nothing,…
  • When the Charge No Longer Holds

    Jeffrey Cufaude
    21 Jun 2014 | 2:59 pm
    My laptop battery drains much more quickly than it once did.  And while I haven't actually timed it, I think it also takes significantly longer to recharge to 100%.  At some point, I fully expect it to give out and need replacement.As human beings, we're not that unlike a laptop battery: over time our inspirations or aspirations may lose their power to get us charged and we may tire and perspire more quickly as we do our work.The brilliant designer Stefan Sagmeister gave a popular TED Talk in 2009 on the power of time off. Every seven years he closes his design studio for one entire…
  • The One Skill Everyone Needs

    Jeffrey Cufaude
    20 Jun 2014 | 6:10 am
    At its most basic, facilitation makes it easier to get things done.Effective use of facilitation skills helps build better relationships and discussions which then yield better decisions, greater commitment, and hopefully, improved results.But we still think of facilitation as a specialist role, usually an individual brought in from the outside to help a group.  And that makes sense for specific types of discussions or sessions where a true neutral third-party as a facilitator will be a catalyst for better outcomes.But when that person leaves, the need to help gets things done remains…
 
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    Wired 4 Leadership

  • Creating Change Adept Organizations

    Kerry Stackpole
    10 Jul 2014 | 5:44 am
    Not-for-profit organizations, social sector groups and associations are not inherently designed to be nimble. The principles of democracy that underlie the structure of most non-profit organizations are by design slow and deliberative. The environment in which our members, customers, donors, clients and stakeholders live and work is sodden by overwhelming complexity, rapid innovations, urgency and […] You are reading Creating Change Adept Organizations from the Wired 4 Leadership blog.
  • Bringing the Best to Non-Profit Boardrooms

    Kerry Stackpole
    17 Jun 2014 | 8:23 am
    At the top, non-profit Boards increasingly need a diversity of interests, strategic insight, and closer contact with the member’s universe to deliver meaningful value. Who sits at your non-profit Board table? The movers and shakers of your profession or industry? Successful, recognized, long-time members or donors? These are the people you need, right? Perhaps, but […] You are reading Bringing the Best to Non-Profit Boardrooms from the Wired 4 Leadership blog.
  • Leaders: Get Your Head In The Game!

    Kerry Stackpole
    6 May 2014 | 6:23 am
    “Get your head in the game” is the clarion cry of coaches demanding athletes regain focus and bring their talents to bear on the success of the team.  While no one can ignore the extraordinary physical talents and capacities of athletes, in some ways the far more demanding effort is what goes on in their […] You are reading Leaders: Get Your Head In The Game! from the Wired 4 Leadership blog.
  • 3D Leadership In A Changing World

    Kerry Stackpole
    18 Feb 2014 | 7:56 am
    There’s a new normal afoot that I’ve taken to calling 3D leadership. You don’t need those cheap plastic glasses to see or experience it. You will however want to think hard about your worldview with an entirely new lens.  If you are to be a successful and effective leader you do not have the luxury […] You are reading 3D Leadership In A Changing World from the Wired 4 Leadership blog.
  • Five Ideas for Leaders in 2014

    Kerry Stackpole
    31 Dec 2013 | 5:18 am
    As the visions of sugar plums and the joys of Christmas 2013 dissipate and celebrations of the New Year come into focus there’s a swell of stories about the “best of” 2013–blogs, wines, photos, events, books, most delicious stuffed olives–okay I made that one up–but you get my drift.  Looking back is a tradition writ […] You are reading Five Ideas for Leaders in 2014 from the Wired 4 Leadership blog.
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    Chamber Professionals Community

  • Chambers, Likes Are Great. But If They Don’t Lead to Engagement, They Are Virtually Worthless

    Frank J. Kenny
    31 Jul 2014 | 1:36 pm
    Chamber Pros Insider Tip #80 How’s your Thursday going?  We are in Illinois now, sitting in the parking lot of a truck stop. I tried to use their wifi but it isn’t working.  O well, there is Verizon 4G here so all is good. On to today’s tip. I was having a discussion today with a chamber pro […] The post Chambers, Likes Are Great. But If They Don’t Lead to Engagement, They Are Virtually Worthless appeared first on Chamber Professionals Community.
  • Why You Should Consolidate Chamber Facebook Pages

    Christina Green
    31 Jul 2014 | 6:00 am
    A member of the Chamber of Commerce Professionals Group on Facebook asked: I’m looking to simplify. We currently manage 5 facebook pages for our chamber and community events. The audience segmentation is good but it’s a lot of administrative work and I’m sure it dilutes the chamber’s association as host of the events. Has anyone […] The post Why You Should Consolidate Chamber Facebook Pages appeared first on Chamber Professionals Community.
  • Chambers, Track Your Social Media Numbers with Dashboards

    Frank J. Kenny
    30 Jul 2014 | 12:38 pm
    Chamber Pros Insider Tip #80 Happy Wednesday. How is your week going? Tonight we are going to have a campfire and enjoy our last night in Missouri.  We are leaving Hannibal, MO tomorrow and heading east. We will stop in Pinckneyville, Illinois to say hello to Craig Williams, founder/CEO of CommunityLink and then make our way to Cincinnati for the […] The post Chambers, Track Your Social Media Numbers with Dashboards appeared first on Chamber Professionals Community.
  • Deciding on Professional versus In-house Chamber Videos

    Christina Green
    30 Jul 2014 | 6:00 am
    There was a question recently in a LinkedIn group I belong to – maybe you saw it - What type of videos are more effective to communicate the Chamber’s message? Those done by a professional company or in-house? It’s one of those questions that has an obvious answer, high production video yields a high price […] The post Deciding on Professional versus In-house Chamber Videos appeared first on Chamber Professionals Community.
  • Get More Facebook Reach in a Targeted Way

    Frank J. Kenny
    29 Jul 2014 | 12:04 pm
    Chamber Pros Insider Tip #79 Happy Tuesday (is it Tuesday already? Good grief, where does the time go?) Check out this little frog that Norma captured on her walk. Such an amazing variety of life here on the Muddy Mississippi. The Ol’ Miss. Ol’ Man River… On to today’s tip. I received this notice from Facebook […] The post Get More Facebook Reach in a Targeted Way appeared first on Chamber Professionals Community.
 
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    XYZ University

  • Why you don’t understand those young’uns

    Amanda Kaiser
    22 Jul 2014 | 2:57 pm
    Copyright: andresr / 123RF Stock Photo “When I was your age I used to walk to school five miles through three feet of snow uphill both ways.” How many of you have a statement similar to this from someone of an older generation? We like to laugh about this statement but there’s a bit of truth to it. Every generation feels the next generation is softer and more pampered. We also misremember the past, framing the events in our minds as either much better than or much worse than they really were. For these reasons, drawing on your young member or young professional experiences won’t help…
  • What’s trending in talent development?

    Shannon Neeser
    16 Jul 2014 | 5:45 am
    We need talent to survive. We all know that. What you might not know is how to attract, develop and retain the top talent. That’s where XYZ University comes in. There’s a talent war currently happening and even if you can get the talent you need, keeping it looks different than it did even a few years ago. One of the best ways to ensure your company has the right talent and a solid foundation for retention, is to develop talent from within. You know what you need and many times you know which employees are best equipped to provide those needs to you. At the same time, your employees…
  • What members want: The new meaning of value

    Shannon Neeser
    10 Jul 2014 | 1:47 pm
      Copyright: iqoncept / 123RF Stock Photo The problem with your young association members is that they’re always changing. Each generation is a little bit different; they value experiences differently. How you attracted young members a decade ago probably isn’t working for you today; Gen X is not Gen Y is not Gen Z. And even if your association gets these generations in the door, keeping them there is just as challenging. If your association is going to be around to worry about the next generation of membership, you need to know what the next generation of member values now. Real…
  • Finding your niche

    Shannon Neeser
    3 Jul 2014 | 7:23 am
    Your association isn’t for everyone. You serve a specific industry and a specific type of professional within your industry. The better you understand your audience and your own purpose, the better you will be able to serve your members. Recognizing your own niche will also help you properly market your association. You’re unique; you are not actually competing with all the other associations in your industry out there. You’re best at being what you are, and that’s exactly what you need to focus on. Stand out Generation Y doesn’t want to blend in with the crowd, they want to…
  • Avoid pitfalls with Gen Y in the workplace

    Shannon Neeser
    25 Jun 2014 | 6:30 am
    Chances are, you’re working with some Millennials (born 1982-1995). Maybe it’s not always easy, but what is? Understanding who they are and what they expect will help you communicate better and be more productive on the job. You won’t be doing yourself, or your company, any favors if you’re making some common mistakes when it comes to your Gen Y co-workers. Gen Y is not your tech support Yes, Generation Y has grown up with technology and they’re generally tech-savvy. That doesn’t mean they want to be your tech support. Asking a Millennial co-worker to help you deal with your…
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    Affinity Insights

  • Combating Low Member Engagement

    carolyn valliere
    22 Jul 2014 | 11:18 am
    By Carolyn Valliere, marketing director of Affinity Center International A recent MGI Membership Marketing report found 50 percent of associations reported an increase in their membership in 2014. The report cited the increase in membership was mainly due to an association’s membership acquisition program. In addition, while new membership acquisitions were shown to be strong, member renewals were shown to have dropped as much as 35 percent from the previous year. When asked, executives cited the top three reasons for the downturn in membership renewals were lack of engagement, budget cuts…
  • Creating a Positive Experience for Loyal Members

    affinitycenter
    7 Jul 2014 | 11:01 am
    By Natasha Ettienne-Modeste, marketing program manager of Affinity Center International Providing members with remarkable experiences and showing appreciation are a trending topic in today’s association world. So how, exactly can you make a lasting impression and an unforgettable experience? It all starts with engaging the member from the very start of the process to the very end of the process and leaving them with takeaways that will add value to their lives. The saying “first impressions are important,” is a very true statement. Here are 5 ways your association can create a positive…
  • Marketing AchieveLinks to Your Members Just Got Easier

    carolyn valliere
    25 Jun 2014 | 11:54 am
    By Carolyn Valliere, marketing director of Affinity Center International The more members you have participating in the AchieveLinks program the more your association will benefit and here are some great tips to get more out of your AchieveLinks membership. *Check out the Resource Center: We made communicating the value of the program easier for you by providing you with free marketing materials located in your resource center. *Did you know you can Buy Links Points Packs? Buy Links in bulk and distribute them to your volunteers, employees, board members etc., to reward them for a job well…
  • Introducing OnePoint!

    affinitycenter
    16 Jun 2014 | 11:53 am
    We are so excited to finally be able to share a new program we have been working on for a while. The program, OnePoint Business Purchasing, offers association members a selection of vendors, including well-known companies like Office Depot and VistaPrint, substantial discounts on business-related products and services as well as rewards points. Associations can even use it for themselves! Businesses will be able to save up to 60 percent on purchases as well as earn reward points for every dollar they spend, which can be redeemed for a variety of merchandise, travel or gift card rewards. Read…
  • Best Practices for Engaging, Retaining, and Increasing Members

    natashaettienneaci
    3 Jun 2014 | 6:13 am
    By Natasha Ettienne-Modeste, marketing program manager of Affinity Center International Maintaining your membership is very important for sustaining the growth of an association. One of the most common concerns amongst associations is, ‘how do I keep my members involved and engaged in our association? The questions you should be asking yourself are this, 1. What is the best way to keep my members and 2. What factors are driving them to be a part of your association? Here are Best Practices for engaging and retaining members: 1. Highlight Members of the Month Recognize members who have…
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    Event Garde Blog with Aaron Wolowiec

  • Happy employees, big dollars

    Kristen Parker
    29 Jul 2014 | 5:07 am
    I remember the first time a boss took me out to lunch for a job well done. It was my first job out of college, and the editorial staff had just launched our newly designed magazine. As editor, I wrote and scrutinized thousands of words. I’m pretty sure the designer and I spent weeks staring at a computer screen and proofs. I’m fairly certain the lunch wasn’t that amazing. But the conversation was. As a new college graduate, the praise tasted far better than the food. It wasn’t much, but at the end of the day, we felt appreciated and engaged in the success of the association. The…
  • Association membership is on the rise

    Kristen Parker
    22 Jul 2014 | 5:07 am
    I love my Barnes and Noble membership. Last Christmas, I saved nearly $100 because I was a member. I also love my World Market membership because, well, I enjoy the wine discounts. And then, there’s my Public Relations Society of America membership, which provides professional development, networking opportunities and member-only must-haves for public relations junkies like me. Simply put: Membership has its perks. So that must be why associations are experiencing a steady increase in memberships. Marketing General Inc. recently released the results of its annual Membership Marketing…
  • Is your association a global guru in the making?

    Kristen Parker
    15 Jul 2014 | 6:03 am
    From membership to events to publications, associations provide critical services to nearly all industries and professions – not just at home, but around the world. As industries boost their globalization efforts, associations seem to be following suit, according to a new report, “Achieving Global Growth,” by American Society of Association Executives. But what differentiates a successful global association from a not-so-successful one? Commitment. Strategy. Good business acumen. Cultural appreciation. Just to name a few things. The ASAE Foundation and MCI Group, a global network of…
  • Six Ways to Intersect Publications and Education Events

    Kristen Parker
    8 Jul 2014 | 6:33 am
    This month’s blog post is by Kim Howard, CAE, an award-winning publisher and president of Write Communications, LLC. Write Communications works with association leaders to create mission-aligned content for every channel for measurable results. She is the immediate past president of Association Media & Publishing. Howard can contacted at kim@writecommunicationsllc.com. Kim Howard, president of Write Communications, LLC Delivering content to your members is a cornerstone of not only your publication program, but also your education events. In a perfect world, all our members would attend…
  • If Events Could Talk: 10 Strategies for Fueling a Powerful Voice

    Aaron Wolowiec
    1 Jul 2014 | 7:44 am
    Has your association conducted a communication audit within the last three years? More specifically, are your meetings and publications teams working together to ensure your association’s events are effectively marketed? If your events suffer from stagnant or declining attendance, sponsors or exhibitors – or if you have difficulty securing quality speakers – the answer lies not in a silo, but rather in your team. Following are 10 strategies your association can immediately implement to boost the reputation of its signature events and, in turn, its bottom line. Branding – A uniform…
 
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    GrowGlobally.org

  • Six Factors Supporting Global Expansion

    Peter Turner
    31 Jul 2014 | 1:24 pm
    What drives strategic global growth for associations? That’s what the ASAE Foundation and MCI sought to find out in the first phase of a multi-year research initiative to study associations’ global operations and strategy.  The research identified six key factors for proactive global growth. Nikki Walker of MCI will be joined by Kevin Mayeux of Institute of Internal Auditors, Janice LaChance of Special Libraries Association, and Sharon Moss of ASAE Foundation. They share will share: Key results from from study How associations are delivering on the six principal success factors What…
  • Successfully Selling Education in Europe

    Peter Turner
    28 Jul 2014 | 12:50 pm
    Join Ms. Jackie Oppenheim of the American Society of Mechanical Engineers and Mr. Murat Dogru of ASME Europe (MCI Brussels) as they present how ASME has grown its successful education and training business in the mature, competitive European market. When ASME decided to offer its successful training courses in Europe, multiple challenges had to be overcome. Hear about the sales and marketing strategy used, and how they tailored its courses to be more locally relevant to regional customers and members. Understand the connections, roles, and the impact the regional community had on the…
  • Partnering in China – Podcast Interview with Maria Tong

    Peter Turner
    30 Jun 2014 | 11:16 am
    Earlier this year, our GrowGlobally readers responded to a survey on the topics of most importance to them.  Our first response to GrowGlobally reader  survey preferences will be on partnering in China. As the results from the recent ASAE Foundation Study sponsored by MCI has shown, it isn’t that associations are not partnering.   The vast majority are.   Unfortunately, not all partnership deals are good ones for various reasons from over expectation to poor partner selection due diligence to a lack of appreciation of the different types of partnerships. One such example is the…
  • New ASAE Study Shows Commitment to Global Returns 10x the Value

    Peter Turner
    27 Jun 2014 | 8:19 am
                      In June, the ASAE Foundation and MCI released the results of the first year of a five year study to examine how associations are operating internationally at the ASAE Global Symposium in Washington, D.C. As the initial data were analyzed, it was determined that certain strategies led to greater success in implementation of global operations. The associations that demonstrate growth in this report are stimulating and meeting demand for service from international customers and members in significantly different ways than those who…
  • @CESSE Optimizing Sales Results for Certification, Certificate & Training Businesses

    Peter Turner
    25 Jun 2014 | 2:40 pm
    Whether you are selling certification in the United States or around the world, learn proven lessons on capturing potential candidates, how to motivate candidate behavior, and mixing education “prep products” to motivate and drive sales. We shall share a “two-pronged” approach to sales, build employer and employee demand and learn how to leverage strategic alliances. Two case studies of two successful programs (one small and one large) will be included. A “reaction panel” will provide reactions and insights from their own experience selling domestically and globally. Join us in…
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    MultiView Blogs | True Stories from a Life in Digital Media

  • Five Easy Ways to Stay Fit at Work

    kcountryman2014
    31 Jul 2014 | 11:22 am
    Everyone knows that when you enter the corporate world your time diminishes and your energy drops which can cause your waistline to expand. Most of us are in denial that our desk job and poor eating habits are to be blamed for the extra 10 pounds that seem to have appeared overnight. Listed below are five, slightly different from the norm ways to change your corporate habits and stay fit while at work. Find an accountability buddy. You don’t have to do this alone. You’re more likely to actually change your ways with someone chirping in your ear. Pick someone who you know you won’t lose…
  • Guest Blogger, Claire Bedford: HR Internship Takeaways

    savannahfussell
    30 Jul 2014 | 11:44 am
    What a humbling experience it’s been working here at MultiView. I’m so thankful that I was given an opportunity to intern in the Human Resources department of the company. As far as the day-to-day tasks these past three weeks, I have mostly helped enter potential candidates into the applicant tracking system and filed various documents into active and past employees’ files. I even got to make calls to different businesses in hopes that they let us park our ice cream truck outside their establishments in order to give out free treats as a recruiting strategy. However, my favorite part of…
  • 3 Keys to maximizing your 2014 ASAE Annual Meeting and Expo experience

    ccady2012
    29 Jul 2014 | 8:27 am
    The 2014 ASAE Annual Meeting and Expo in Nashville is quickly approaching. Between the exhibit hall and the list of dynamic speakers- not to mention all of the the social networking events and seminars- mapping out your schedule in order to maximize your conference potential may seem daunting. With that being said, here are some things to consider before you leave for this year’s conference in order to make the most of your ASAE Annual experience: Before attending ASAE 2014 (or any conference, for that matter), define your goals and reasons for attending. This is the most…
  • Guest Post: Discovering company culture through the beat of a happy tune

    Nathan Allen
    29 Jul 2014 | 7:30 am
    By Bianca Gibson As defined by About.com, company culture is the personality of a company and defines what the organization is like to work for from the employee’s perspective. Loud music, food trucks for lunch, over-the-top holiday parties, telework opportunities and a relaxed dress code, are all examples that produce company culture. And although the true definition has yet to be uncovered, company culture has proven vital to employee satisfaction and should not be underestimated. Companies can ensure employee satisfaction by implementing these three things to their culture: Define the…
  • Asking for the sale

    lweiss2012
    28 Jul 2014 | 12:27 pm
    Every salesperson knows that in order to complete a sale, one must ask the customer to buy. However, asking for the sale is sometimes the hardest part of the sales process, most likely because the sales person’s fear of being declined is greater than their desire for a sale. At MultiView, the sales representatives have the opportunity to ask for the sale on every call. However, every month representatives wonder why their numbers are not improving. The reason is often traced back to how many “asks” a sales representative has in one day. Many teams document the number of decision makers…
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  • Customer Service Roles and International Goals at the UMA Motorcoach EXPO

    Kelly Donovan
    28 Jul 2014 | 9:00 am
    The road to a successful show and increased non-dues revenue can be bumpy, as the United Motorcoach Association (UMA) and its event partner, NaylorCMG recently experienced. But a few speed bumps... For more about this topic, click on the headline.
  • Have a Passion For Your Cause

    Association Adviser staff
    23 Jul 2014 | 9:00 am
    This month’s leadership spotlight shines on Robert L. Johnson, founder of the RLJ Companies and one of America’s most successful media, business and entertainment moguls. What you may not know about... For more about this topic, click on the headline.
  • Exploring Advocacy: How to join and persevere for a cause

    Kelly Donovan
    21 Jul 2014 | 8:27 am
    Why should you (and how can you) become an advocate for your association? We talked with three professionals who agree that advocating for a cause is a rewarding way to improve your community. The... For more about this topic, click on the headline.
  • Best of the Web – July 2014

    Association Adviser staff
    21 Jul 2014 | 7:31 am
    5 Boring Companies with a Fascinating Social Strategy Uri Bar-Joseph Search Engine Watch Content Marketing Traits that are Crucial to Success Michael Gerald Content Marketing Forum Communicating with... For more about this topic, click on the headline.
  • Advocacy Do’s and Don’ts

    Hank Berkowitz
    15 Jul 2014 | 10:48 am
    Association leaders share secrets for advancing their causes (and not stepping on toes). Plus, lessons learned from soccer's World Cup. The post Advocacy Do’s and Don’ts appeared first... For more about this topic, click on the headline.
 
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