Association Management

  • Most Topular Stories

  • 10 Favorite Facilitation Quotes

    Jeffrey Cufaude, Idea Architects
    Jeffrey Cufaude
    17 Oct 2014 | 11:00 am
    "A facilitative leader brings discipline into maintaining and deepening their capacity—whatever that may be —to be engaged. Engagement is easy when there are no distractions, nothing else demanding your attention, and none of the internal anchors prevent us from committing. Of course, it is precisely in those moments of distraction and difficulty that the discipline is required."—The Nine Disciplines of a Facilitator by Jon C. Jenkins and Maureen R. Jenkins."The main aim of the facilitative leader is to leverage the resources of group members."—Facilitating to Lead! by Ingrid Bens"The…
  • Lifecycle Marketing: The Foundation for Membership Marketing

    Membership Marketing Blog
    15 Oct 2014 | 1:47 pm
    At this time of year, many of my clients are working on their 2015 membership marketing plans.  If that is the case for you, be sure to step back as you plan and keep in mind the big picture.  Membership is all about relationship.  There is a marketing lifecycle that you need to keep in mind.   In membership, the marketing lifecycle segments the membership experience into five consecutive steps:1.      Awareness is when prospects first discover you.Awareness is typically developed through a proactive online presence using the multiple…
  • Tired of Shutterstock Photos? 5 New Sources to Try

    Maggie McGary.com
    Maggie McGary
    4 Aug 2014 | 9:09 am
    Is it just me, or are you, too, seeing the same old stock graphics at every turn online these days? Now that I’m writing and reading more in the technology and cybersecurity spaces, I’m noticing that there is a huge dearth of images to illustrate the explosion of content. All too often, posts about big data are illustrated with the same stock images of the same data center; posts about cybersecurity feature some variation on a lock with some kind of representation of “cyber” in the background...and so on. Especially as more and more tech companies invest in content marketing, I hope…
  • The Truth about Bad WOM

    Spark Consulting
    Elizabeth Weaver Engel, CAE
    14 Oct 2014 | 7:32 am
    There’s a dark side to Word of Mouth, too. Negative reviews are inevitable. So what should you do in response? Develop serenity to accept the things you can’t change: You WILL get negative reviews. Expect them. You can make some of the people happy some of the time, but there’s always that one guy who just wants to complain. Realize what’s actually going on: People who are taking the time to complain share another trait – they actually CARE enough to share their feedback. That doesn’t mean that you have to slavishly follow every single suggestion that comes in (which…
  • LinkedIn Drops Ability to Connect Via Groups

    Maggie McGary.com
    Maggie McGary
    6 Oct 2014 | 6:48 am
    A few months ago I wrote that it would not surprise me at all if LinkedIn dropped the groups feature. Now it appears that they've dropped one of the big attractions of groups for many people: the ability to connect with people via groups you're in together.As this post describes, a big plus of LinkedIn groups has been the ability to connect with people via a group you're both in. Now, however, and true to LinkedIn quietly dropping features with no explanation or notice, that feature has been removed. You'll notice that if you go to send a connect request to someone in a group, where there…
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    Spark Consulting

  • The Truth about Bad WOM

    Elizabeth Weaver Engel, CAE
    14 Oct 2014 | 7:32 am
    There’s a dark side to Word of Mouth, too. Negative reviews are inevitable. So what should you do in response? Develop serenity to accept the things you can’t change: You WILL get negative reviews. Expect them. You can make some of the people happy some of the time, but there’s always that one guy who just wants to complain. Realize what’s actually going on: People who are taking the time to complain share another trait – they actually CARE enough to share their feedback. That doesn’t mean that you have to slavishly follow every single suggestion that comes in (which…
  • Getting Good WOM

    Elizabeth Weaver Engel, CAE
    8 Oct 2014 | 7:23 am
    Want to increase your sales, market impact, and online search? According to MarketShare/Keller Fay, word of mouth has a significant, measurable impact on your marketing. A 10% lift in WOM leads directly to a 1.5% increase in sales and up to a 54% increase in marketing impact. That’s big. But what makes a great Word of Mouth topic? It’s emotional – it connects with people It’s portable – they can share it easily It’s repeatable – the message is not too complicated Want to find out more about WOM? Check out Andy Sernovitz’s blog or sign up for his GasPedal e-newsletter (at…
  • Seven Keys to Marketing Success

    Elizabeth Weaver Engel, CAE
    1 Oct 2014 | 11:45 am
    Recently, on ASAE’s Collaborate Community, someone asked for examples of other associations’ marketing plans. The things is, marketing plans are less about taking some other organization’s plan and swapping your acronym for theirs and more about answering some key questions: What do you know about your audiences? Who are they, who are the key decision makers, what and how and when do they buy, etc.? (Capture EVERYTHING you know and always look to be adding.) What are you trying to market to them? Make sure you’re clear about your program, product, or service and can describe…
  • The Whats, Whys, and Hows of Brand Identity Guides

    Elizabeth Weaver Engel, CAE
    22 Sep 2014 | 7:12 am
    A number of clients have been working on various branding related issues lately, so I’m so pleased to be able to share this guest post from my colleague Sharon Bending at Rx Creative Lab on the keys to putting together effective brand identity guidelines: A set of brand identity guidelines (also referred to as brand standards) is a part of every rebrand. It documents the whats and whys of a brand’s look and feel, including color and font specs, overall guidance on tone and message, and layout rules. These guidelines are important to maintain consistency, making a stronger impact with…
  • Matching Your Channel to Your Audience

    Elizabeth Weaver Engel, CAE
    16 Sep 2014 | 7:23 am
    One of the most important principles in creating successful multi-channel communications is to match your channel to your audience and your purpose. Are you sharing information about something that’s open to the public? Use public channels like Facebook, Twitter, and unprotected areas of your website. Are you sharing information about something that’s for your members only? Use member-only channels like your member enewsletter and member-only areas of your website. Are you sharing information about something that’s available only to a sub-set of people? Use email or direct mail to…
 
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    Maggie McGary.com

  • LinkedIn Drops Ability to Connect Via Groups

    Maggie McGary
    6 Oct 2014 | 6:48 am
    A few months ago I wrote that it would not surprise me at all if LinkedIn dropped the groups feature. Now it appears that they've dropped one of the big attractions of groups for many people: the ability to connect with people via groups you're in together.As this post describes, a big plus of LinkedIn groups has been the ability to connect with people via a group you're both in. Now, however, and true to LinkedIn quietly dropping features with no explanation or notice, that feature has been removed. You'll notice that if you go to send a connect request to someone in a group, where there…
  • 5 Trends Impacting Association Social Media in 2014

    Maggie McGary
    29 Sep 2014 | 6:49 am
    Even though I'm not working in the association space right now, I still have strong emotional ties to the association world and am happy when I have a chance to step back into that world. Last Friday I had one of those chances, moderating a panel about association social media at an Association Trends Live breakfast. I gave a quick presentation about the top 5 trends impacting association social media in 2014. IMO, those trends are: ImagesA huge trend this past year has been the rise of visual content. As social media platforms and the internet as a whole have become more and more…
  • Is SSL Essential for SEO?

    Maggie McGary
    23 Sep 2014 | 1:34 pm
    With so much recent press about huge-scale data breaches (Target, Home Depot, Healthcare.gov, etc), cybersecurity is--or should be--a priority for any online business. But what about people like me who host websites or blogs that don't sell anything or capture any data? On the surface, it would seem like we don't need to worry about stuff like securing websites...but it looks like Google is about to make you need to worry if SEO matters to you.Google recently announced that they're going to start using site security as a search engine ranking factor. Rather than me trying to explain the whole…
  • Are The Signs Pointing to Google+'s Demise?

    Maggie McGary
    6 Aug 2014 | 1:34 pm
    As much as I liked the concept of Google+ (or is it Google Plus? There still seems to be no consensus), I can’t say I’ve used it a ton. When it launched three years ago, I was among the many who had high hopes for the platform, wishing it would replace Facebook. When that didn’t prove to be the case and its usefulness as a social networking platform never really seemed to take hold, there still were compelling reasons to use Google+, especially for businesses--the Hangouts feature, SEO and enhanced search listings for pages/people with Google+ profiles being the main ones. And for…
  • Tired of Shutterstock Photos? 5 New Sources to Try

    Maggie McGary
    4 Aug 2014 | 9:09 am
    Is it just me, or are you, too, seeing the same old stock graphics at every turn online these days? Now that I’m writing and reading more in the technology and cybersecurity spaces, I’m noticing that there is a huge dearth of images to illustrate the explosion of content. All too often, posts about big data are illustrated with the same stock images of the same data center; posts about cybersecurity feature some variation on a lock with some kind of representation of “cyber” in the background...and so on. Especially as more and more tech companies invest in content marketing, I hope…
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    Velvet Chainsaw | Midcourse Corrections

  • 2015 Customers, Social Media And The Hospitality Industry [Infographic]

    Jeff Hurt
    17 Oct 2014 | 10:45 am
    Does customer service belong on social media or not? As the debate continues, take a look at how social media customer service may evolve over the next year within the hospitality industry. Image compliments of Best Hospitality Degrees The post 2015 Customers, Social Media And The Hospitality Industry [Infographic] appeared first on Velvet Chainsaw's Midcourse Corrections.        Related Stories3 Social Media Take-Aways From #pcmapowerRevamping Your Conference Social Media Strategy 
  • The Tragic All Too Common Brain Busting Conference Lecture

    Jeff Hurt
    16 Oct 2014 | 1:27 pm
    Have you seen the Gary Larson cartoon of the student asking if he can be excused because his brain is full? As author Roy Pollock points out, it’s funny as a cartoon. However overwhelming a listener’s brain is a tragic and wasteful problem that happens in many education sessions. Especially conference keynotes and breakouts. Jam The Content In Most conference speakers try to cover too much content in their allotted time. The result is cognitive overload say education researchers. When people receive too much information too quickly, they are unable to process it. They don’t have enough…
  • 3 Social Media Take-Aways From #pcmapower

    Wendy Holliday
    15 Oct 2014 | 1:24 pm
    The PCMA Power chapter hosted industry veterans and Hospitality majors from Kent State University last week in social media roundtable discussions. The mix of ages and experiences brought interesting insight to the role social media can play in attendee acquisition and engagement. Here are three big ideas of what they had to say. 1. Connect with people not programs. Put people first, not your conference. Stop creating bland and sterile communications. Give us someone specific to communicate with and make me feel like you are communicating directly with me. Use a specific person’s name not…
  • Conference Education Sessions Must Override Attendees’ Need For Predictability

    Jeff Hurt
    14 Oct 2014 | 1:52 pm
    We are hard-wired to be like the Fraggles. But we are better off being like the the Doozers. Be A Doozer Not A Fraggle If you’ve ever watched the 80s tv show Fraggle Rock, you know the Fraggles and Doozers. The colorful, fur tuft tipped tail Fraggles only have a 30-minute work week. They dedicated their time to carefree enjoyment and play. They don’t like to think or work. The small green ant like Doozers spend all their time building things. They are dedicated to work and their profession as builders. Here is the challenge: the lazy Fraggles love to eat the Doozers’ buildings. Why work…
  • Do Millennials Prefer Virtual Meetings? No! Face To Face Matters! [Infographic]

    Jeff Hurt
    10 Oct 2014 | 11:42 am
    Conventional wisdom says that millennials prefer virtual and digital meetings over face to face ones. According to this infographic, compiled by CT Business Travel and NeoMam Studios, a digital design studio 78% of Gen Xers & 80% of millennials say they actually prefer in-person communication with their colleagues. 87% of all professionals believe that face-to-face meetings are essential for clinching business deals. What’s your strategy for digital and face to face events for 2015? What type of digital/virtual or hybrid events do you enjoy attending and why? The post Do Millennials…
 
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    Membership Marketing Blog

  • Lifecycle Marketing: The Foundation for Membership Marketing

    15 Oct 2014 | 1:47 pm
    At this time of year, many of my clients are working on their 2015 membership marketing plans.  If that is the case for you, be sure to step back as you plan and keep in mind the big picture.  Membership is all about relationship.  There is a marketing lifecycle that you need to keep in mind.   In membership, the marketing lifecycle segments the membership experience into five consecutive steps:1.      Awareness is when prospects first discover you.Awareness is typically developed through a proactive online presence using the multiple…
  • Presentation Materials for the 2014 Membership Marketing Benchmarking Report

    9 Sep 2014 | 1:59 pm
    Often I hear that readers of this blog use statistics from the Benchmarking Report for board and volunteer presentations.  To make presenting this information easier, I have uploaded a presentation ready copy of the report.  Feel free to use it.   My only request is that you provide attribution with any data from the report that you present.   The Membership Marketing Blog is written by Tony Rossell, Senior Vice President of Marketing General, Inc. For more information, contact Tony at Tony@MarketingGeneral.com.
  • ASAE Session: Emerging Hybrid Membership Models

    19 Aug 2014 | 8:22 am
    Last week I had the opportunity to present at the ASAE Annual Meeting with Greg Melia and Krista Barnes on the opportunities and challenges associations are seeing with hybrid membership models.I also wanted to share the information and slides here. Hybrid membership models take a long term marketing concept called product line extension and apply it to an association’s membership product.  Many associations are moving away from a traditional “one size fits all” membership and instead offering a portfolio of membership options that allow a prospect to select a package that…
  • Four Sources for Inbound Membership Marketing

    31 Jul 2014 | 12:07 pm
    At some point you reach the limit of how often and how many direct marketing efforts that you can send out to your established lists of membership prospects.  But most groups still say, “I want more!”This is when inbound membership marketing can become an important new contributor to your media mix. Inbound membership marketing helps you reach new prospects that you may not have interacted with before and allows them to raise their hand and come to you in search of the very information and products that you produce.Here are four proven sources to feed you inbound marketing…
  • Get Your Copy of the 2014 Membership Marketing Benchmarking Report

    25 Jun 2014 | 7:40 am
    It is my pleasure to announce the release of the 2014 Membership Marketing Benchmarking Report. With site registration, a free download of the report is available using this link. Please download your copy of the report now and let me know what you think. A final and full printed report has also just been mailed to all of those organizations who participated in this year’s research. This marks the sixth year that Marketing General Incorporated (MGI) has surveyed associations to better understand what is going on in the membership market and what is working best to recruit members,…
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    SocialFish

  • [Cool Infographic Friday] Google Helpouts

    Maddie Grant
    17 Oct 2014 | 7:00 am
    Tip o’ the hat to Eddie Driscoll, of DPFOC UK, for sending this along for you guys. Google being the main internet search provider worldwide always emphasises its aim to make its search engine a great user experience. We see this regularly as part of their widely-feared algorithm updates like Penguin and Panda which are used by them to promote better web content. Perhaps through their experience of seeing people’s search behaviours and queries, they spotted an area that could be exploited commercially. A 2012 study found that Google earns $100million a day from AdWords so it is fair…
  • It’s that time again: The Third Annual Association Content Marketing Readiness Survey

    Editorial
    16 Oct 2014 | 7:00 am
    By Monica Bussolati ——————– The Harvard Business Review had an article this summer that stated when it comes to marketing, “most organizations are stuck in the last century.” The author went on to say that excluding IT, he can’t think of another discipline that is evolving as quickly as marketing. And for associations, the marketing that gets the lion share of their resources is content marketing. Associations have always been on the leading edge of relying on content to play an important role in reaching business goals, but the approach to it…
  • The Problem Isn’t Millennials

    Jamie Notter
    15 Oct 2014 | 7:00 am
    It baffles me that we haven’t figured this out yet. Think about history. EVERY SINGLE younger generation is blamed as the problem as they enter adulthood. Xers (cynical slackers) were blamed. Boomers (long-haired, disrespectful hippies) were blamed. There are “kids these days” quotes dating back thousands of years. So if this happens EVERY SINGLE generation, then why hasn’t it occurred to us that it simply can’t be true? I mean, if every generation was going to drag us down to the depths, wouldn’t we have drowned as a civilization by now? Think about how…
  • The Pillars of Online Marketing Success in 2014 & Beyond

    Maddie Grant
    14 Oct 2014 | 7:00 am
    As online marketing budgets continue to rise this year and with prospects to increase for the future, there’s good sign that more businesses are taking the potential and necessity of the web seriously. It also means a few others things; your number of competitors are increasing daily; tactics that once produced high conversion rates are now diluted and less effective and you will need to invest more in making your mark and selling online. An increase in competition or the threat of saturation should never scare you, however, since throughout the history of commerce, there has always been a…
  • Associations should be incubators for startups

    Maddie Grant
    13 Oct 2014 | 7:00 am
    I read this with fascination in Associations Now the other day: Working with the Nashville Entrepreneur Center (EC), the Country Music Association (CMA) announced this week a plan to launch a startup accelerator focused on the music industry. The 14-week program will accept six to eight startup businesses working on issues related to the music industry, particularly Nashville’s country-heavy scene. In exchange for equity in the businesses, the startups will receive $20,000 in investment funds. [...] As for CMA, the group sees it as a chance to help build a stronger foothold in both the…
 
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    Mariner Management

  • Ban the "V" Word

    30 Sep 2014 | 9:11 am
    It’s really human nature to get involved and when we don’t get involved, we don’t have that loyalty or that commitment and so in a membership organization, involvement is going to be the trigger. I have on more than occasion suggested we ban the "V" word as in Volunteer because it causes us (who manage volunteers) and members (who could be volunteers) to be trapped in an old paradigm.
  • Deciphering the Emerging Volunteer Model

    30 Sep 2014 | 6:01 am
    The conversation on volunteerism in association is shifting – in an exciting way. The questions about how to engage non-traditional volunteers and those on how rethink the model from the top down are finally taking center stage. I had an opportunity to keep the conversation going through a webinar with YourMembership.com.
  • Leading Across the Miles

    27 Sep 2014 | 10:58 am
    Increasingly our volunteer teams are spread across town, across the state, across the country and even over country borders. It's tough enough to lead a group of volunteers, but when you're leading via phone and web, its downright messy.
  • The DoubleBot: Your Next Conference/Meeting Attendee or Virtual Volunteer or...?

    1 Sep 2014 | 8:21 am
    World number 1 tennis doubles partners and real life twins, Bob and Mike Bryan teamed up to do a cool commercial for Esurance featuring a mobile robot which allowed them to explore NYC without leaving the locker room. The robot, currently available from Double Robotics for an easy $2,499…not including the essential tablet (iPad or similar), lets you cruise about on a virtual Segway, carrying on conversations, snapping photos, consuming hot dogs…oh well, maybe not the hot dogs…=O
  • Should chapters get liability insurance? An expert weighs in...

    1 Aug 2014 | 9:11 am
    Question: We are a XXX organization for XXX and have more than 100 components (we call them chapters) in cities across the country.  They are all 501c6 organizations with their own articles, bylaws and D&O insurance.  Question of the day: do they also need liability insurance?  Most of the larger components have had it; however, the rates tripled this year so they are asking if it is a requirement.  Recommendations?
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    Condo Association Management Blog

  • Own condo, but can't make assessment payments. What can the HOA do?

    19 Oct 2014 | 5:00 am
    What if I own my condo free and clear, but can't pay my condo assessment fees. If I fall behind, say 8-12 months, how can the HOA collect the assessments? I live in Illinois.
  • Condo insurance claim and confusion over proof of loss.

    18 Oct 2014 | 5:00 am
    My question is in regard to proof of loss when one files a condo insurance claim. I live in a duplex; my neighbor and I are side-by-side and we each have our own driveway. The units are considered condos but it's just the two of us so we don't have an official condo association because it would only be three members. An accident occurred on my driveway this past July, totaling my cars and damaging my driveway. I've filed the claim with our condo insurance master policy. It's been quite a process, between the adjuster and insurance company. Trying to figure out who is supposed to sign what has…
  • Florida condo association BOD eligibility with past conviction?

    17 Oct 2014 | 5:00 am
    Is a person eligible to become a member of a Florida condo association board of directors if they have a past criminal conviction in Florida that is 20 or 30 years old?
  • Change in condo assessment fees raises back assessment questions

    16 Oct 2014 | 5:00 am
    My condo association has an owner who has been overpaying his condo assessment fees for 16 years. There was an unofficial change to the covenants, conditions, and restrictions (CC&R) stating that everyone would pay the same fee regardless of ownership since the difference was/is negligible for all units except the only one bedroom. Does my condo association owe the one bedroom unit for all back assessments? Is the unofficial amendment (not filed with the clerk), voted on by the board long ago valid? Is there a statute of limitations for back assessment? He hasn't paid in 9 months and this…
  • Can a condo association force an owner to sell their condo unit?

    15 Oct 2014 | 5:00 am
    Can a condo association force an owner of a condo unit to sell if the condo association has decided to sell the building where the unit is located?
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    HOAleader.com - Practical Advice on Homeowner Association Management

  • HOA Board Members and Fiduciary Duties: What You Must Know to Fulfill Your Duty to Your Association

    18 Oct 2014 | 1:00 am
    When you volunteered to serve your community association as a board member, did you realize you were agreeing to set aside your own interests and act as a fiduciary on behalf of the entire association? Are you confident you know every scenario where you might trip up and expose yourself to personal liability by failing to live up to this important duty? Set aside an hour of your time to learn what you need to know and ensure you're not risking your own financial security by making common--but easily avoidable--mistakes while volunteering as an HOA board member. Join us for in an in-depth…
  • Are You Following These 5 HOA Email Best Practices?

    17 Oct 2014 | 1:00 am
    You've read Three Reasons Not to Use a Personal Email Account for HOA Business. But there's more you should know about handling email for HOA business. In this week's tip, we offer the first of five more tips from our experts.
  • Five More Email Tips for HOA Board Members

    17 Oct 2014 | 1:00 am
    We just gave you Three Reasons Not to Use a Personal Email Account for HOA Business. Now our experts offer up five more tips for working wisely on and protecting email to ensure no emails get lost and confidential information stays confidential.
  • "Do Your Chores or Pay Up!" Can You Say This to Owners in Your HOA?

    10 Oct 2014 | 1:00 am
    In this week's tip, we discuss a question that an HOAleader.com member posted on our discussion forum on an issue that's all too common, especially at small, self-managed HOAs: When we "assign" work to owners, if they don't do it, can we charge them to have it done?
  • When HOA Owners Don't Do "Assigned" Work

    10 Oct 2014 | 1:00 am
    An HOAleader.com reader writes, "We have an eight-owner unit, and the landscape maintenance is volunteer; however half of the owners do all of the work, and the others do absolutely zero work. My question is this: Can the board assess owners for their equal portion of what the maintenance would cost?"
 
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    Blog

  • When a Member Just Isn’t Professional

    16 Oct 2014 | 5:00 am
    If you read People Magazine, you know that often the most famous people have the worst behavior. Could you apply that truth to one of your members? And what do you do when it happens to you?
  • Engaging Your Association's Introverts

    15 Oct 2014 | 5:00 am
    They’re not anti-social and they’re not quiet. They just need time to recharge between social functions. By now you’ve heard of the power of the introvert but is your association engaging them in a meaningful way and helping them connect to the community? Here are a few tips on how you can help:
  • Setting Goals for Your Association

    14 Oct 2014 | 5:00 am
    It’s officially 4th quarter. You have a ton of stuff to get busy doing, especially that budgeting. While you’re working on forming next year’s budget and reviewing last year’s, why not give some thought to other association goals?   
  • When to Blow the Whistle on Leader Mismanagement

    9 Oct 2014 | 5:00 am
    It’s always awkward when you disagree with a boss. It’s even worse when you see a leader driving your association in the wrong direction.  A staffer or association member has a lot to lose by speaking up against a leader. Besides making waves in the association and possibly alienating friends. Not to mention, association leaders are often pretty high up is the industries, or at least connected and in the know. Blowing a whistle on an association leader can be tricky. 
  • 7 Engaging Ideas for Your Association’s Social Media Posts

    8 Oct 2014 | 5:00 am
    You know you must engage your members in social media. Facebook bases its stream activity on it. But how do you do it when most conversations seem like one-sided posts? Here are a few quick ideas:
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    Jeffrey Cufaude, Idea Architects

  • 10 Favorite Facilitation Quotes

    Jeffrey Cufaude
    17 Oct 2014 | 11:00 am
    "A facilitative leader brings discipline into maintaining and deepening their capacity—whatever that may be —to be engaged. Engagement is easy when there are no distractions, nothing else demanding your attention, and none of the internal anchors prevent us from committing. Of course, it is precisely in those moments of distraction and difficulty that the discipline is required."—The Nine Disciplines of a Facilitator by Jon C. Jenkins and Maureen R. Jenkins."The main aim of the facilitative leader is to leverage the resources of group members."—Facilitating to Lead! by Ingrid Bens"The…
  • Investing in Better Discussions to Produce Better Results

    Jeffrey Cufaude
    9 Oct 2014 | 5:25 am
    Take a moment and think about your days at work so far this month.How many formal meetings do you think you've attended?How many conference calls have been on you schedule?How many informal discussions have you encountered?If you calculated the total number of minutes you've spent in either informal or formal meetings, calls, and discussions, what would be your best guess?No doubt it is hundreds and hundreds of minutes totaling many, many hours and reflecting a sizeable percentage of the work hours you clocked.Now, the really important question: how much time do you and your colleagues spend…
  • Behind the Scenes: Calibrating Content for Different Session Lengths

    Jeffrey Cufaude
    12 Aug 2014 | 8:32 am
    Same topic; different session lengths: 10 minutes, 60 minutes, 20 (then 25) minutes.That's the situation I have experienced for my keynote presentation on lifelong learning, Life's A Great Teacher: Are You A Great Student?First outing: a 10-minute late morning presentation at TEDxIndianapolis in 2012Second outing: a 60-minute opening keynote/general session at the 2013 Association of Fraternity Advisors (AFA) Annual MeetingThird outing: a 20-minute HEd (higher ed) Talk at the 2014 ACPA ConventionHow do you calibrate content and format to fill containers of such different sizes? I thought you…
  • Management Misdemeanors: 10 Crimes Against Increased Volunteer Engagement

    Jeffrey Cufaude
    8 Aug 2014 | 8:33 am
    Unfortunately, you don't have to look too far to find organizations regularly committing management misdemeanors that get in the way of them engaging the volunteers they say are so important to them. Keep yourself out of jail by making sure your group isn't caught doing any of these common 10 crimes.1.  Not asking at the onsetHard to believe, but not being asked is still one of most common reasons people say they don't volunteer. I've long believed that membership applications for any organization should also ask "Check all of the following ways in which you would be interested in…
  • 7 Simple Upgrades to Improve Conference R.O.I.

    Jeffrey Cufaude
    24 Jul 2014 | 7:53 am
    You know the old adage, "don't let perfect be the enemy of good."It's tempting to hold off on making improvements until you've got just the right enhancements ready to really rock the return on investment (ROI) a participant gets from attending your workshop or conference.But while you toil away to build the perfect, your participants often find an immediate good and register for another event.Don't let that happen.  Here are seven simple upgrades you can make to improve your conference ROI right now.1. Connect people at hosted tables.Meals are often one of the more intimidating moments…
 
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    Wired 4 Leadership

  • New CEO? Five Ideas To Help You Thrive.

    Kerry Stackpole
    22 Sep 2014 | 10:31 am
    Congratulations! You’re the new CEO. Ruh-roh! Now what? Every leader faces the inherent challenge of making their mark. None more so than a newly appointed CEO. When you are the new CEO, you face an emotional landscape that differs markedly from the otherwise already challenging task of just being a fresh face. As you take […] You are reading New CEO? Five Ideas To Help You Thrive. from the Wired 4 Leadership blog.
  • Creating Change Adept Organizations

    Kerry Stackpole
    10 Jul 2014 | 5:44 am
    Not-for-profit organizations, social sector groups and associations are not inherently designed to be nimble. The principles of democracy that underlie the structure of most non-profit organizations are by design slow and deliberative. The environment in which our members, customers, donors, clients and stakeholders live and work is sodden by overwhelming complexity, rapid innovations, urgency and […] You are reading Creating Change Adept Organizations from the Wired 4 Leadership blog.
  • Bringing the Best to Non-Profit Boardrooms

    Kerry Stackpole
    17 Jun 2014 | 8:23 am
    At the top, non-profit Boards increasingly need a diversity of interests, strategic insight, and closer contact with the member’s universe to deliver meaningful value. Who sits at your non-profit Board table? The movers and shakers of your profession or industry? Successful, recognized, long-time members or donors? These are the people you need, right? Perhaps, but […] You are reading Bringing the Best to Non-Profit Boardrooms from the Wired 4 Leadership blog.
  • Leaders: Get Your Head In The Game!

    Kerry Stackpole
    6 May 2014 | 6:23 am
    “Get your head in the game” is the clarion cry of coaches demanding athletes regain focus and bring their talents to bear on the success of the team.  While no one can ignore the extraordinary physical talents and capacities of athletes, in some ways the far more demanding effort is what goes on in their […] You are reading Leaders: Get Your Head In The Game! from the Wired 4 Leadership blog.
  • 3D Leadership In A Changing World

    Kerry Stackpole
    18 Feb 2014 | 7:56 am
    There’s a new normal afoot that I’ve taken to calling 3D leadership. You don’t need those cheap plastic glasses to see or experience it. You will however want to think hard about your worldview with an entirely new lens.  If you are to be a successful and effective leader you do not have the luxury […] You are reading 3D Leadership In A Changing World from the Wired 4 Leadership blog.
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    Find Your Passion. Land at the Top.

  • How to Manage Your Supervisor to Enhance Your Career Prospects

    Career Coach / Resume Writer for Association Executives
    7 Oct 2014 | 5:00 am
    If your manager, supervisor, or boss likes the way you perform, he or she has the power to recommend you for promotions and to reward you with bonuses or pay increases. On the other hand, they can pass you by, giving opportunities to others, and even plan your exit from the company if they feel you aren’t a fit. Managing your boss is an important skill in the modern workplace for these reasons. The following tips will help you to maintain a positive working relationship with your supervisor and enhance your prospects for future career advancement. Understand what they want. Do you…
  • You Have a 1.2% Chance of Getting a Job Through an Online Application – How to Increase Your Odds

    Career Coach / Resume Writer for Association Executives
    3 Oct 2014 | 3:56 pm
    I recently attended The National Resume Writers’ Association’s annual conference, where I learned of this startling statistic. While I always knew that having an internal company contact was MUCH more effective than applying to open jobs, even I was surprised by this low number. This information was first shared at the Career Thought Leaders conference, where it was provided by Gerry Crispin of Career Xroads (an author of the annual Source of Hire report). So, does this mean job seekers shouldn’t use job boards anymore? Not in my opinion. They exist for a reason, and I have had many…
  • Avoid Social Media Pitfalls in the Job Search

    Career Coach / Resume Writer for Association Executives
    16 Sep 2014 | 5:00 am
    More than 73% of U.S. adults use social networks, and by 2016 the number could reach 4.3 billion, according to Radicati Group Inc., a market research firm. Employers have taken a liking to the popularity of social media, including platforms such as Facebook, LinkedIn and Twitter. Why? Social media introduces a new dimension to the recruitment world — it allows them to see a more personal side of candidates. Social media is also a valuable tool for job-seekers, but it can also present pitfalls. Being too public – Job hunters often fail to consider just how public they’re being…
  • 8 Ways to Optimize Your LinkedIn Profile

    Career Coach / Resume Writer for Association Executives
    5 Aug 2014 | 5:00 am
    Whether you’re on LinkedIn to look for a job, to network, or to engage in business or career development, one of the most important assets you can have is a well-crafted profile. Many people neglect to optimize their profile page, and this could mean lost opportunities down the road. The truth is that with just a bit of time and effort, you can transform your profile and make it more attractive to potential employers, clients, prospects, and colleagues. Below are some of the best tried-and-true tips for revamping your LinkedIn profile. Choose a Great Photo: First things first: you…
  • Use This Headshot Tip to Make Your Intended First Impression

    Career Coach / Resume Writer for Association Executives
    1 Jul 2014 | 5:00 am
    Everyone knows the basic rules of resume and social media photos. They should be head shots, you should dress appropriately, and it’s better to have one all-purpose photo than it is to present yourself as strictly business on one site and the chief of party central on another. Now there’s a new wrinkle in the rules. What can undo all your careful planning? The Experiment According a study reported in PLOS ONE, California Institute of Technology researchers decided to see if head shots of the same subject taken at different distances made a positive or a negative first impression…
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    Latest Buzz - The Membee Blog

  • Membee Keeps Non-Members Out of Your WordPress Site

    Michelle Hui
    15 Oct 2014 | 4:45 pm
    Did you know that Membee can integrate with WordPress? Membee’s login management plugin is available for WordPress to help make it super easy for you to manage your members' access to your website. What is the Membee Login Plugin & What Does It Do? When you are using Membee and managing your site in WordPress, you gain the following advantages: Control access to all member features, tools, and content on your site in one place; within Membee. Check a checkbox to designate what content pages are “members only”. Member single sign on – if the member is logged into on the site,…
  • This Membee Users Group Rocks!

    Dale Bennett
    2 Jun 2014 | 6:08 pm
    Last Thursday and Friday, the Ontario Membee Users Group held their Spring 2014 meeting in Guelph, Ontario. Users gathered from as far away as Longview, Texas for a jammed-packed two day meeting filled with sharing Membee tips & tricks that lead to organizational best practices. They were also kind enough to let the gang from Membee tag along! Some session highlights included: New Features Begin Here: User Focus Group Everyone was put to work right away as the first session was a facilitated user feedback session where the Membee users split up into smaller groups to identify new features…
  • Survey Says Membees Customer Service Ranks High

    Dale Bennett
    17 Feb 2014 | 2:27 pm
    Thank you!  This week, Membee’s customer service reached an astonishing 99% satisfaction rating by our global user base. Last week, the supplier of Membee’s much loved Help Desk, a key element of Membee’s customer service strategy, released the results of its benchmark customer satisfaction survey for Q4 2013. Even bees are curious, so we took a peek to see how we were comparing to Zendesk’s other clients.  We were really happy to see that we rank significantly higher than the average for customer satisfaction. 18% better than the average in fact! Interestingly, Zendesk also noted…
  • Fund Projects, Initiatives and Causes With Donations

    Dale Bennett
    3 Feb 2014 | 2:30 pm
    Rather than diverting precious membership revenues to fund specific projects, initiatives, and causes, many organizations are gathering donations instead. Did you know that you can use Membee Events to make it easy for your members and non-members to donate to a favorite cause?  Collect donations for all types of funds such as: Scholarships or Bursaries Building Funds Political Action Committees Charities your organization wishes to support Direct donations to fund your operation Minimize administrative workload by utilizing any of Membee’s supported payment gateways to process the…
  • Effective Upselling to Members When They Renew

    Dale Bennett
    23 Jan 2014 | 10:22 pm
    If you’re using Membee’s popular eBilling widget to handle membership renewal, you already know that in a couple clicks, the member has renewed, you’ve got their payment, and the whole thing is wrapped in an easy experience for the member. There are very few places in the membership lifecycle where you truly have the member’s attention, well, at least most of their attention. One of those places is when the member is renewing their membership. So, we thought about how you can get more out of this rare, really rare opportunity. What great opportunity to upsell to the member! A powerful…
 
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    Chamber Professionals Community

  • Chamber’s Aren’t Charities

    Frank J. Kenny
    17 Oct 2014 | 11:03 am
    Chamber Pros Insider Tip #136 TGIF. What are you and yours up to this weekend? We are going to a martini place tonight for date night. Then, before too long, we are heading to this area for a month. Should be plenty to see and do there. Have you been to central Florida? On to today’s Chamber […] The post Chamber’s Aren’t Charities appeared first on Chamber Professionals Community.
  • Jazzing up Chamber Ribbon Cuttings

    Christina Green
    17 Oct 2014 | 6:00 am
    While ribbon cuttings are always exciting for the business owners and the chamber, they can be less than exciting for members of the community. They’re frequently held during the week and people rarely leave work to attend, but it certainly helps when you have a sexy business entering the business community. Take a look at […] The post Jazzing up Chamber Ribbon Cuttings appeared first on Chamber Professionals Community.
  • Chambers, Capture Moments

    Frank J. Kenny
    16 Oct 2014 | 11:58 am
    Chamber Pros Insider Tip #135 Happy Thursday. Looking forward to the weekend? We are looking forward to checking out the middle part of Florida. Looks like we will spend November there. Know of any good places for us to see there? Last night we took our bikes around St. Augustine. What a pleasant sunset we enjoyed. On […] The post Chambers, Capture Moments appeared first on Chamber Professionals Community.
  • The Biggest Mistake a Chamber Can Make in Social Media

    Christina Green
    16 Oct 2014 | 6:00 am
    The biggest mistake you make on social media is not about what you post or when. Those are minor best practices arguments. This issue is much larger than the look-at-me posts people do without thinking. It’s always easiest to talk about yourself. The Biggest Mistake You Could Make on Social Media   The biggest mistake — […] The post The Biggest Mistake a Chamber Can Make in Social Media appeared first on Chamber Professionals Community.
  • Chambers, Do Your Members and Prospects “See” What You Are Doing For Them?

    Frank J. Kenny
    15 Oct 2014 | 11:18 am
    Chamber Pros Insider Tip #134 How is your Wednesday going? Ours is good. Yesterday, we had some heavy weather blow over us. That usually isn’t a big deal in a house, but when you travel and work full-time from the road, its an adventure : ) On to today’s Chamber tip I would venture to say that […] The post Chambers, Do Your Members and Prospects “See” What You Are Doing For Them? appeared first on Chamber Professionals Community.
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    Affinity Insights

  • Member Engagement: Engaging Different Types of Members

    affinitycenter
    9 Oct 2014 | 12:13 pm
    By Natasha Ettienne-Modeste, marketing program manager of Affinity Center International It is one of the most trending topics in discussion in the association world. How do you engage your members? Your association is comprised of different members; you may have new members that just joined your group, mid career and seasoned members who have an extensive professional background, lifetime members who have been with your association from the very beginning, and student members who are enrolled or recently finished college, who are all-important in helping shape and flourish your association.
  • The Personal Touch

    carolyn valliere
    1 Oct 2014 | 12:11 pm
    By Carolyn Valliere, marketing director of Affinity Center International Recently, I was reading a news article online and a little box came up with another story titled “Recommended for You.” This has probably happened to you before especially when shopping at Amazon, for instance. Most of the time when I’m shopping; I have to admit I click on the item recommended and many more times than I care to admit; I end up purchasing that item. I appreciate getting this information sent to me. It’s fun, convenient, relevant, and saves me time, which always makes me happy. Your membership…
  • Why Experiential Design?

    affinitycenter
    6 Aug 2014 | 8:03 am
    Greg Bogue, Experience Architect of Maritz Travel will be speaking with ACI’s Giulietta Versiglia at ASAE Annual Meeting. He recently posted a blog on Social Table’s blog. We’ve reposted it here to share with you some of his ideas before the presentation. To learn more about how they can be applied in associations to help attain membership goals, attend our session, “Thanks for the Memories: Turning Member Experiences into Loyalty” on August 12th at 10:30 am.   The event industry has always been about creating experiences. So why is experiential design suddenly on the top of…
  • Combating Low Member Engagement

    carolyn valliere
    22 Jul 2014 | 11:18 am
    By Carolyn Valliere, marketing director of Affinity Center International A recent MGI Membership Marketing report found 50 percent of associations reported an increase in their membership in 2014. The report cited the increase in membership was mainly due to an association’s membership acquisition program. In addition, while new membership acquisitions were shown to be strong, member renewals were shown to have dropped as much as 35 percent from the previous year. When asked, executives cited the top three reasons for the downturn in membership renewals were lack of engagement, budget cuts…
  • Creating a Positive Experience for Loyal Members

    affinitycenter
    7 Jul 2014 | 11:01 am
    By Natasha Ettienne-Modeste, marketing program manager of Affinity Center International Providing members with remarkable experiences and showing appreciation are a trending topic in today’s association world. So how, exactly can you make a lasting impression and an unforgettable experience? It all starts with engaging the member from the very start of the process to the very end of the process and leaving them with takeaways that will add value to their lives. The saying “first impressions are important,” is a very true statement. Here are 5 ways your association can create a positive…
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    SSU Blog

  • Why an Inbox Is No Way to Manage Your Association

    1 Oct 2014 | 12:00 am
    Just about the time we lose the need to communicate by fax, our replacement – email – begins to reveal its inherent weaknesses as a management tool for our association.  Back in the days when we handled everything with paper and pen, important things were placed in an organized environment where we could find them again, as long as we know how to look. Electronic communication was supposed to make it easier for us to find things when we didn't know where they were stored. But we increasingly find this is not the case. I rarely delete email. My inbox is my largest, least organized filing…
  • Enhance Your Event Without Exceeding the Budget

    18 Sep 2014 | 7:00 am
    Event spending can get out of hand, especially when you have many volunteers involved with lots of ideas to contribute. It is best to zone in on one or two areas where you want to spend money. You can also add some excitement and nice touches by spending near to nothing. Here are 5 ways how: 1. Everyone likes a chance to win $$ and prizes 50/50 draws, silent auctions and door prizes are all great ways to engage your guests and ensure that people leave happy. A 50/50 draw also allows your association to collect money to support your charity of choice or education fund.  Prizes for silent…
  • Utilize Events to Engage Your Members

    13 Sep 2013 | 1:00 pm
    Events are one of the main opportunities for associations to showcase the benefits of membership. They are also a great avenue to connect with colleagues face to face and for your dedicated volunteers to receive appreciation for their hard work throughout the year. In order to be successful, it is essential that your events take into account member needs, whether through professional development credits or networking opportunities. Here are five suggestions for ensuring you meet the diverse needs of your membership.  1. Ask them what they want It’s really as simple as that. Distribute…
  • My Top Activities and Destinations in British Columbia, by SSU's International Intern

    23 Aug 2013 | 12:00 am
    SSU’s intern Julia Maier, a visitor to Canada from Germany, blogs about her top experiences in beautiful BC so far. White river rafting After getting scared half to death by the safety instructions, white water rafting turned out to be a lot of fun. When I got home I was exhausted, tired and covered with bruises. I had a twisted knee and a cold – but it was so worth it! Stanley Park Without a doubt my favorite park here in Vancouver. I love walking from Canada Place to the totem poles while enjoying the amazing view and the smell of salt water. Plus, there is so much to do: the park is…
  • With Video - Seconds Matter to Your Audience - Here’s Proof

    14 Nov 2012 | 2:00 pm
    I’ve been asked often why I am such a strong supporter of streamed video for your websites. I’ve done a pretty good job of feeling comfortable with my recommendations based on ease of implementation and security of the video. I’ve almost always had trouble with the part about “because your users expect good performance” bit. I know from my own preferences that video loading and beginning to play can cause me to abandon sites when it doesn’t happen fast enough – but it was always subjective. I came across this  article on CNN Tech  about a new study from the  University of…
 
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    Event Garde Blog with Aaron Wolowiec

  • Wi-Fi woes for Marriott

    Kristen Parker
    14 Oct 2014 | 5:24 am
    Last year, I attended a conference at a venue that shall remain nameless. During the two-day event, similar to most professional events, live tweeting was encouraged. So imagine my frustration when I couldn’t connect to Wi-Fi. Worse yet, imagine the frustration when no one in the room could connect. No one, that is, except for the person at the back of the room using his mobile hotspot. After several minutes, a panicked IT crew finally resolved the issue and we were filling the Twittersphere with hashtags, comments and replies. Crisis averted, but what if that hotel had blocked our access?
  • Don’t let your speakers get schooled by a 4 year old

    Aaron Wolowiec
    7 Oct 2014 | 2:20 pm
    My oldest niece began preschool this fall in North Carolina. As you might expect of any proud uncle, I check-in with my sister frequently for updates on the latest developments in class. What have they discussed? Where have they gone? Is she making friends? Is she a confirmed genius yet? What’s her teacher like? Any funny stories I should know about (secretly hoping that there are)? Apparently, she’s the golden child. The only trouble she’s committed since the start of the school year is actually attributable to her mother. You see, my sister’s a bit of a diva. She sends my niece to…
  • Bonus content: Event Garde e-news – October edition

    Kristen Parker
    30 Sep 2014 | 5:57 pm
    Jeannette Stawski, CAE, executive director, AORE Q & A with Jeannette Stawski, CAE, executive director of Association of Outdoor Recreation and Education Q: What’s one thing most people don’t know about you? A: Je parle Francais. Well, I used to know how! I really enjoyed studying and speaking French, and I would love to live in a French-speaking country in the future with my family. Q: When you’re not working, what are you most likely doing? A: I would be spending time with my kids, Gretel, 9, and Thor, 6, and my husband, Justin. Right now, life is full of elementary school events…
  • Tips for improving trade show participation in 2015

    Kristen Parker
    30 Sep 2014 | 5:30 am
    Mariama Holman, content marketing specialist for MultiView. This month’s guest blog post is by Mariama Holman, content marketing specialist for MultiView, a digital marketing company for associations. It’s never too early (or too late) to start fine-tuning your organization’s participation in a trade show. The time is now; the fourth quarter of 2014 is filled with a myriad of seasonal events. Additionally, there are plenty of major events on the horizon for early next year, such as the Springtime Expo hosted by ASAE. This event hails as the most significant one-day show for…
  • The benefits of educating about benefits

    Kristen Parker
    23 Sep 2014 | 5:41 am
    As a follow up to my Aug. 19 post about associations offering voluntary benefits to their members, I thought it would be wise think about benefits for association employees. I’ll mention it again: With extensive media coverage of the Affordable Care Act, benefits are on everyone’s mind. In fact, just the other day while I was grocery shopping, two women were discussing their benefits while they compared the price of cheese. It’s true that larger organizations can generally provide better – and more comprehensive – health care benefits. But according to a rather surprising Unum…
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    MultiView Blogs | True Stories from a Life in Digital Media

  • Striking similarities: millennials and baby boomers

    Mari Holman
    7 Oct 2014 | 2:16 pm
    This article is in response to the Huffington Post’s Who Will Win Out Between the Millennials and Boomers What if marketers sought strategies that leveraged what millennials and baby boomers had in common rather than pitting one against the other? Social media, news sites, TV and many other media outlets are rife with conversation about marketing to millennials: how they differ from the generations before them, what and why they buy, and how they buy differently. The New York Times highlights that the millennial population is now slightly larger than the baby boomer population –…
  • 6 tips for handling difficult clients

    Mari Holman
    30 Sep 2014 | 7:33 am
    By Mariama Holman and Kate Buhr At one point or another, everyone runs into a challenging client. They are rude, demanding, curt, and maybe even curse over the phone. Here are a few quick tips for turning those sour lemons into lemonade. Don’t take it personally. Oftentimes, when a client is upset, it’s not you at all. It’s actually them. Their life might have taken an unfortunate turn for the worst. Perhaps they’ve had one of “those days” – their car broke down on the way to work. They spilled coffee all over their dress. They were late dropping off the kids at school.
  • Join Your Alumni Association!

    kcountryman2014
    26 Sep 2014 | 10:10 am
    I never believed my dad when he said college would be the fastest four years of my life. I wish I would have listened better, because in a blink of an eye, it was all over. Just like every senior in their last semester of school, I was begging to be done claiming life after college was going to be nothing but amazing. News flash, being a “real” adult, meaning you’re 100% independent from your parents, is really, REALLY hard. Like most recent grads, I moved away from my college town to embark on real world experiences. It didn’t take long before I was wishing to be back in the college…
  • Level-up conferences with a nod to the entertainment industry

    Mari Holman
    18 Sep 2014 | 1:36 pm
    What makes a great conference – the keynote speakers? Event planners shouldn’t seek to woo attendants with flashy keynotes, but an experience with a wow  factor they can’t find elsewhere. People have the ability to listen to experts from the comforts of home via their iPods. It’s a good idea to make a conference worth their while. What can be done to up the ante on an association’s conference? For starters, one can boost the level of engagement and interactivity the conference offers, as if creating a concert. Concerts become unforgettable when fans have an opportunity to…
  • 6 annoying mistakes to avoid when video or phone conferencing

    Mari Holman
    17 Sep 2014 | 12:10 pm
    “That conference call was a zoo – every time our manager talked we heard his Chihuahua going crazy. Someone had loud music playing in the background… and of course, there was that person who always has internet issues.” In this day and age, video or phone conferencing of some sort is unavoidable. However, an inefficient and irritating experience can be completely avoided. One can make the most of their remote meeting by avoiding these six mistakes at all costs:    MultiView – Irving, TX Office Tardiness One’s inability to manage their schedule is not a good excuse for…
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    Association Adviser

  • To Find a Job on the Web, Stand Out on Twitter

    Peter Weddle
    15 Oct 2014 | 9:00 am
    The key to landing a job is to make sure your credentials stand out. There are different ways to accomplish that goal, but Twitter is an especially important place to start. The post To Find a Job... For more about this topic, click on the headline.
  • Five Lessons I’ve Learned the Hard Way

    Joel Turner
    13 Oct 2014 | 7:13 am
    Most successful people encounter failure during their careers. The key is to learn from mistakes and move on! The post Five Lessons I’ve Learned the Hard Way appeared first on Association... For more about this topic, click on the headline.
  • Know Your Members Through Better Surveys: A How-To Guide

    Kent Agramonte
    7 Oct 2014 | 8:45 am
    When we discuss knowing who our members are, we sometimes speak in nebulous terms, such as “We need to find out what’s best for our members” or “How can we better serve our... For more about this topic, click on the headline.
  • Associations Still Trying to Get By With One-Size-Fits-All Messaging

    Association Adviser staff
    6 Oct 2014 | 8:18 am
    Job growth and other economic indicators are improving every quarter, but have association membership levels followed suit? According to our recent unscientific poll of Association Adviser readers,... For more about this topic, click on the headline.
  • How Will Your Association Earn Non-Dues Revenue?

    Association Adviser staff
    6 Oct 2014 | 8:16 am
    We’re curious if sources of income, such as events and professional training, are still the top revenue generators, or if other sources have taken on more importance for association income. What is... For more about this topic, click on the headline.
 
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    Smooth The Path

  • To Serve Members Well…

    Amanda Kaiser
    17 Oct 2014 | 2:08 am
    … we have to learn to spend more time in their shoes. Related articles: Does your board have enough empathy? Why do members really join? Move membership from a transaction to an experience   The post To Serve Members Well… appeared first on Smooth The Path.
  • Do You Ask the Right Questions?

    Amanda Kaiser
    16 Oct 2014 | 2:18 am
    We place so much value on having the right answer. We learn this in school; the teacher, the test, the system is looking for one right answer. Now in the digital age knowing the right answer is less important. Why memorize when you can quickly look it up? The value, now, is knowing how to […] The post Do You Ask the Right Questions? appeared first on Smooth The Path.
  • 4 Steps for Association Storytelling

    Amanda Kaiser
    15 Oct 2014 | 2:12 am
    Most association marketing doesn’t link our member’s problem with the association’s solution. We market our advocacy, conference, research and journals while our members are trying to solve their problems. They are new-to-the-profession or new-to-the-industry or a new manager or newly jobless or a new director or starting a business or hiring or starting a new […] The post 4 Steps for Association Storytelling appeared first on Smooth The Path.
  • Your Members Don’t Believe You

    Amanda Kaiser
    14 Oct 2014 | 2:58 am
    Advertisements are full of lies. Corporations can’t be trusted. Bureaucracy has no soul. Buyer beware. All of these are massive generalities of course…. except there is the ring of truth. Yes, some organization staff teams have a conscious. Some processes breed excellence. Some seek to over deliver. But many times, most times we still are […] The post Your Members Don’t Believe You appeared first on Smooth The Path.
  • #EventProfs Cartoon: Strange Things That Can Happen To Your Speakers

    Amanda Kaiser
    10 Oct 2014 | 2:45 am
    True story, in fact, this happened to me. I never told the audience. I just continued on. While seeing fuzzy out of one eye remained annoying, it became less and less of a concern the more I focused on the audience. Past weekly cartoons: Association storytelling gone wrong How do you welcome members? Why members […] The post #EventProfs Cartoon: Strange Things That Can Happen To Your Speakers appeared first on Smooth The Path.
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    NSC Strategies » Blog

  • Enthusiastically Driving Long Term Success

    Robert Nelson
    14 Oct 2014 | 6:00 am
    Someone recently asked me what the key was to my long term success at the association where I spent nearly two decades as the chief executive officer. After all, the average tenure of an association executive is 9.7 years, according to the American Society of Association Executives. That got me thinking about the most important factors that allowed us to sustain organizational growth and me to maintain enthusiasm over the long haul. Believing in the good we were doing and seeing the fruits of our many successes played a big role, but on reflection, it was more than this. These fundamentals of…
  • 10 Tips for a Strategic Thinking Board

    Robert Nelson
    7 Oct 2014 | 5:45 am
    Most will agree that high performing boards are those that are strategic thinking entities. In fact, in Gazley and Bower’s book, What Makes High Performing Boards, they point out that “the greater the strategic orientation, the better for board performance.” Yet, only 13% of boards spend more than 50% of their meeting time engaged in strategic thinking and discussion (Gazley, Bowers). In a non-profit setting, it is the CEO’s responsibility to take a leadership role in transforming a board into a strategic thinking entity. Here are 10 easy tips you can engage to start the process:…
  • Strategic Thinking Defined

    Robert Nelson
    30 Sep 2014 | 5:45 am
    Strategic thinking is often identified as one of the most valuable executive / management skills. Governance literature often cites the importance of having a strategic thinking board. But, what does “strategic thinking” mean? In Thinking Strategically, Professor Collis of Harvard Business School writes that “strategic thinking is about analyzing opportunities and problems from a Broad perspective and understanding the potential impact your actions might have on others.” Professor Collis’s definition is one of the most succinct definitions I have seen. However, Greg Githen’s…
  • Four Step Performance Improvement Plan

    Robert Nelson
    23 Sep 2014 | 5:44 am
    As managers and leaders, as Ken Blanchard stated, if we want to “help people reach their full potential, catch them doing something right." In fact, wouldn’t be great if we started each day with the conscious goal of catching our employees doing something right and giving them immediate positive feedback? Unfortunately, even if our default position is to catch people doing things right, there will be times that an employee’s performance doesn’t meet our expectations. When this occurs, immediate feedback is also necessary. Of course, unlike positive feedback that is great to give in…
  • Succession Planning is Not What You Think

    Robert Nelson
    16 Sep 2014 | 5:42 am
    Too often, I have heard board members define succession planning as having someone on staff that is ready to step in should the CEO, in a planned or unplanned manner, leave the organization. At best, this is transition planning, but not succession planning. And, I would argue that if an organization’s “transition planning” is limited to this, the organization as a failed transition plan. While a transition plan is part of a succession plan, it is not the most important part of the plan. Succession planning is not an event; it is an ongoing process. In fact, good succession planning…
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    A Blog by Partners in Association Management

  • Who Needs Luck?

    partnersinassociationmanagement
    14 Oct 2014 | 1:59 pm
    By Jillian Heddaeus, CMP I’m not much of one for “luck”. Good luck or bad luck, it just doesn’t hold much weight for me. Luck as defined by Webster’s dictionary is “things that happen to a person because of chance, the accidental way things happen without being planned.” To me, luck is better defined by […]
  • Networking 101: What You Thought You Knew… But Probably Don’t

    partnersinassociationmanagement
    13 Oct 2014 | 7:54 am
    by: Kim Barclay Remember back in the late ‘80s, NBC had a public service campaign called “The More You Know”? The messages focused on education, social awareness, storm survival and basic information regarding day-to-day life skills.  I think that’s what we need for our daily business and work related interactions…specifically networking.  Networking is a skill […]
  • Stay Fit, Stay Happy – NO Excuses

    partnersinassociationmanagement
    7 Oct 2014 | 12:53 pm
    By: Malarie Barineau For many people fitness is not at the top of their list; however, I have found that working out helps me stay productive during the work week. When working out on a regular basis, I sleep better, am less stressed and more focused when completing my normal day to day activities. By […]
  • One shot

    partnersinassociationmanagement
    2 Oct 2014 | 1:37 pm
    By: John Galligan Sometimes you only get one shot in the business world. An entire business relationship  can come down to just one phone call. When someone calls a place of business it is usually because they need help with a request or need information. They have an issue and need it fixed. We have […]
  • 51 Shades of Gray (Hair)

    partnersinassociationmanagement
    30 Sep 2014 | 6:50 am
    By: Amy Bean Napier One of the associations that we work with celebrated their 51st anniversary in 2014 at their Annual Conference and Trade Show.  After the big 50th Anniversary Extravaganza blowout in 2013, staff had to work hard to ensure that the 51st Anniversary was just as exhilarating, so that we harnessed the positive […]
 
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