Association Management

  • Most Topular Stories

  • Leading Engagement from the Outside-In

    Spark Consulting
    Elizabeth Weaver Engel, CAE
    26 May 2015 | 6:12 am
    I’m excited to share the launch of the sixth whitepaper in the ongoing Spark whitepaper series, Leading Engagement from the Outside-In: Become an Indispensable Partner in Your Members’ Success. Co-authored with Anna Caraveli (The Demand Networks), the whitepaper tackles the question: if engagement is so critical to associations (and we would argue that it is), why aren’t we doing a better job of it? Of course, associations have always been “about” engagement, and in the past several years, we’ve had a renewed focus on engaging our members and other audiences. The thing is,…
  • 3 E-learning Myths It’s Time to Put to Bed

    Event Garde Blog with Aaron Wolowiec
    Kristen Parker
    26 May 2015 | 8:24 am
    Jeff Cobb, co-founder of Tagoras Inc. This month’s guest blog post is by Jeff Cobb, co-founder of Tagoras and co-host of the annual Leading Learning Symposium, a high impact event for leaders in the business of lifelong learning, continuing education and professional development. It was originally published on the CommPartners blog. With the global e-learning market now valued at more than $100 billion, we are well past the point where e-learning is simply a trend. It has become a fact of life for learners of all ages, and particularly for those who are coming up through the K-12 and higher…
  • Ways to Create Unexpected First Impressions for Members

    Smooth The Path
    Amanda Kaiser
    28 May 2015 | 2:40 am
    Related: How do you welcome members? First impressions are critical for associations Are you leveraging your association’s value trigger point? The post Ways to Create Unexpected First Impressions for Members appeared first on Smooth The Path.
  • How to Promote and Measure Hashtag Campaigns

    SocialFish
    Maddie Grant
    21 May 2015 | 4:00 am
    Free resource alert! A single hashtag can connect your brand messaging across each of the major social networks. Learn how hashtags can be used to engage your social audience and how you can measure their performance in cross-channel campaigns. Download this guide from Simply Measured to learn things like: What hashtags are and why you should be using them How successful brands are using hashtags Which networks support hashtags How to use hashtags to promote contests …and much more. Get it here!
  • The World’s Aging Workforce and What Your Business Should Do About It

    XYZ University
    Sarah Sladek
    19 Mar 2015 | 5:09 am
      XYZ University publishes Scary Stats each Halloween, and this latest stat just might be the scariest of 2015: Despite projected growth in the global population from 6.9 billion to 7.6 billion in 2020, the working-age population is expected to decline. In fact, aging will likely add 360 million older people (Baby Boomers) to the world’s pool of those not participating in the labor force. There are few exceptions to this aging trend. India’s workforce is getting younger with one-third of the country’s population under the age of 15. Other developing market economies with young…
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    Spark Consulting

  • Leading Engagement from the Outside-In

    Elizabeth Weaver Engel, CAE
    26 May 2015 | 6:12 am
    I’m excited to share the launch of the sixth whitepaper in the ongoing Spark whitepaper series, Leading Engagement from the Outside-In: Become an Indispensable Partner in Your Members’ Success. Co-authored with Anna Caraveli (The Demand Networks), the whitepaper tackles the question: if engagement is so critical to associations (and we would argue that it is), why aren’t we doing a better job of it? Of course, associations have always been “about” engagement, and in the past several years, we’ve had a renewed focus on engaging our members and other audiences. The thing is,…
  • Are You Ready to Lead REAL Engagement?

    Elizabeth Weaver Engel, CAE
    14 May 2015 | 1:10 pm
    The Spark blog has been a little quiet lately because I’ve been working on an exciting project with Anna Caraveli (The Demand Networks). Yes, the next Spark whitepaper is about to launch! Associations have been talking a lot about engagement in the past several years, and that’s good, but we’re mostly still not doing a great job of actually nurturing real member engagement. Anna and I think that’s because we’ve been going about engagement all wrong, putting ourselves and the association’s needs at the center of what engagement means, rather than viewing the…
  • Supercharge Member Loyalty & Power Community Engagement

    Elizabeth Weaver Engel, CAE
    21 Apr 2015 | 12:26 pm
    “Those who can, do. Those who can do more, volunteer.” During our April 16 Higher Logic Learning Series webinar on volunteerism in honor of National Volunteer Week (#NVW2015), Peggy Hoffman and I were unable to get to all the questions in our allotted hour. So we’re hitting the rest now: How do you find out what rewards the volunteers like/want? EWE: Ask them! And it’s OK to be forward about it: “What would be a meaningful way for us to show our appreciation for your contributions?” But hopefully you – or someone else on your staff – are getting to know them at least a…
  • Turning Good Ideas Into Action

    Elizabeth Weaver Engel, CAE
    8 Apr 2015 | 12:01 pm
    Looking to increase your association’s revenue? Growth can come about either through acquiring new customers/members or increasing sales to existing customers/members. And you can sell either existing programs, products, and services or new programs, products, and services. In short, Ansoff’s matrix. The thing is, associations often struggle with this. Why? I would argue it’s because of a lack of clarity, a lack of commitment, and/or a lack of execution. Find out more about these barriers and how your association can overcome them on your way to growth in Association News.
  • Review: When Millennials Take Over

    Elizabeth Weaver Engel, CAE
    13 Mar 2015 | 10:06 am
    “Every 20 years or so, a new generation enters the workforce, and the rest of us, quite frankly, freak out about it.”  I recently had the opportunity to read a review copy of When Millennials Take Over, a new book by Jamie Notter and Maddie Grant of Culture That Works designed to help us get past the freak out and to a “ridiculously optimistic” view of the future of work. Their basic thesis is that the environment in which our organizations operate has changed – we have to move faster, with less hierarchy and more sharing of information, and learn how to be…
 
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    Effective Database Management » Blog

  • Annual Informz Email Benchmark Report Now Available

    Wes Trochlil
    21 May 2015 | 6:26 am
    My clients always ask me about how they’re doing on email as compared to other associations. Ask no longer! Informz has released their annual email benchmark report, which you can receive by clicking this link.
  • New Article Posted – You Have to Actively Manage Your Database

    Wes Trochlil
    20 May 2015 | 5:49 am
    I encounter people (often executive staff!) who perceive association management software (AMS) to be similar to other software products like MS Word. That is, they think of AMS software as the kind of software you buy, install, and use as you need it. Let’s face it, once you learn the key things you need to learn about Word (e.g., how to change fonts, how to set margins, and so on), you can use the product effectively forever. But there’s a significant difference between database software and other types of software; in order to get the most value from your AMS, you have to actively…
  • There’s still time to participate

    Wes Trochlil
    19 May 2015 | 7:39 am
    There’s still time to participate in my industry-first benchmarking study of association data management practices. You can participate here: https://www.surveymonkey.com/s/EDMBMSURVEY
  • New Article Posted – Using SMART Objectives to Manage Your Database

    Wes Trochlil
    6 May 2015 | 6:48 am
    According to Wikipedia, the SMART mnemonic was developed by George T. Doran in 1981. I was first exposed to it in a day-long seminar in project management back in the ‘90s. The SMART mnemonic is a way to clearly communicate what you are trying to accomplish, and to clearly measure if the goals you are setting for yourself or your team can be accomplished. For examples of how you can use SMART objectives to manage your database, click here to read the rest of the article. Of course, if you’re already on my announcements list, you would have received notice of this new article right in…
  • Be careful with phased implementations

    Wes Trochlil
    30 Apr 2015 | 6:25 am
    A phased implementation is one where, at go-live, only certain critical functionality is available to staff and customers. For example, a phased implementation might include membership and committee management, but not events management. Events management would come after go-live. Because phased implementations are more focused (i.e., fewer pieces of functionality required at go-live), they can be very effective for getting to go-live more quickly. But the downside of phased implementations is that, if not managed very tightly, they can go on forever. A good phased implementation will have…
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    Maggie McGary.com

  • No Web Designer? No Problem: 5 Free Web Design Resources

    Maggie McGary
    15 May 2015 | 12:00 pm
    One of the best things about working for a small staff association is that I get to do so many things--some of which I still have a lot to learn about. Web design is definitely one of those things. While I know plenty about some aspects of web development, design is one thing I have never had to do, and I'm not particularly good at it. Yet. : )One of the projects I've been working on is launching a digital publication, a task which involves designing a responsive html email template and a microsite. NBD...not. Creating a new website--that I've done, in Wordpress, but a microsite template in…
  • Five Cool Tools for Small Staff Associations

    Maggie McGary
    28 Apr 2015 | 8:47 am
    If millennials get a bad rap for job-hopping, apparently I was born ahead of my time given my track record over the past several years. In the past year and a half I’ve cycled through five jobs, finally landing at what I hope is my final destination for a long, long time (knock wood). I have to say I’ve learned a ton through this journey, and come away from each experience with a valuable skill or lesson-learned, the sum of which has set me up for success in what I hope will be my long-term position doing basically all things communications, marketing, PR and social media for a…
  • Reason One Billion Your Association Community Shouldn't Live on LinkedIn

    Maggie McGary
    20 Apr 2015 | 5:35 pm
    Despite all evidence to the contrary given my lack of posts over the past months, I’m still here. And yes, I’m still obsessed with the same issues, if maybe a tiny bit less since I just spent the last year working outside the association world. But it seems like no matter how hard I try to un-obsess about certain issues, I can’t help but persist. And sorry but LinkedIn as the home for an association’s online member community? That’s one of my obsessions. Just as I felt it was a bad idea for myriad reasons back in 2012, and more reasons in 2013, yet MORE reasons in 2014...and still…
  • Social Media Measurement Resources for Associations

    Maggie McGary
    26 Mar 2015 | 7:46 am
    A few months ago I did a presentation about social media analytics for associations. Then Peggy Hoffman asked if I'd come talk about it again at an ASAE Idea Swap in MD, so I spruced up the resources I'd shared a few months ago...and figure I may as well share them here as well. I am in no way a data or analytics guru--I couldn't even play one on TV-- but I do know where to turn to learn that stuff. I also know that social media platforms are constantly evolving, so measuring what's working on an ongoing basis is essential to making sure you're getting the most out of your efforts and…
  • Buh-Bye Google+

    Maggie McGary
    4 Mar 2015 | 6:03 am
    So my Oscar predictions didn't quite turn out to be on-point, but apparently my post prophesying Google+'s demise back in August has turned out to be on the money: Google+ is being relegated to the Google graveyard.  Not like you had to be psychic to see that one coming, though, so I can't pat myself on the back too much. I really wanted to like Google+ and I really, really wanted it to be a Facebook-killer. Alas, I *still* don't get the whole "Circle" concept, the UI was clunky and my eyes just never adjusted to the page layout. Also every single Hangout I've ever participated…
 
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    Velvet Chainsaw | Midcourse Corrections

  • Conference Experiential Design: Why Emotion Trumps Efficiency

    Donna Kastner
    28 May 2015 | 11:05 am
    This post, Delivering Experience, by Anthony Iannarino stuck in my mind as it sparked new ideas about conference experience design. Iannarino recounts a dining experience with his wife at a “funky, cool, eclectic” restaurant. Within moments of arriving, drink orders were swiftly taken and delivered. Entrees arrived moments later. Then the check, lickety-split. The Speed Drill Speed is usually appreciated by dining patrons. It also makes for faster table flips. Yet Iannario and his wife felt rushed. This was their weekly catch-up chat and they wanted to linger before advancing to…
  • Converting Three Hugely Popular Complaints About Changing Conference Education

    Jeff Hurt
    22 May 2015 | 9:56 am
    Some conferences have begun to make the transition from passive listening experiences to active participatory education sessions. Participatory conference education is moving from a buzzword to a normal practice. And ultimately, attendees benefit greatly from the change. Some conference organizers have discovered that this transition requires more work than the traditional model of sit-‘n-get lectures and panels. Conference leaders, organizers and presenters often face strong resistance from registrants. Even when the audience learns about the benefits of participation, some still complain.
  • Four Ways To Attract NextGen Conference Participants

    Dave Lutz
    21 May 2015 | 1:19 pm
    Attracting the next generation of participants is an urgent priority for most professional conference organizers. Too often we think that means injecting conference botox to give our event a more youthful, trendy hip vibe. Yet it is much more than giving our conference a face-lift. The Conference Demographic Bell Curve Recently, I was involved in analyzing attendance demographics for an organization. The x-axis of the graph displayed age ranges, each one spanning about a decade (under 25, 26–35, 36–45, etc.). The y-axis charted the number of participants in each age group. In this…
  • Conference WOW Moments Require Perpetual Reinvention

    Donna Kastner
    20 May 2015 | 9:40 am
    Your mighty event team managed to transform a “what if?” idea into a five-star, conference greatest hit. The attendee WOW factor was off the charts. This big moment gave your brand a major boost, with social shares rippling out to others who didn’t attend, but now wish they had. Everyone’s talking about this incredible experience, including your boss. Way to go! Now for the tough truth: WOW moments have a very short shelf life. Each time they’re repeated, the buzz diminishes substantially. Before long, your competitors are running with this idea. That’s why…
  • Want To Help Your Attendees? Stop Calling It Networking!

    Sarah Michel
    19 May 2015 | 9:05 am
    Attendees value the connections they make at your conference. It’s one of their most treasured intangible benefits of attendance. They come to your event looking for their people. They meet many of your attendees at receptions, meals, sessions and in the hallways. Unfortunately, many of those introductions are nothing more than empty interactions. They don’t really connect with others. Then loneliness creeps in. They feel isolated and alone in a sea of others. That loneliness makes navigating your conference even more difficult. Your Networking Opportunity This presents a huge opportunity…
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    Membership Marketing Blog

  • Cleaning and Enhancing Data for Better Membership Marketing

    19 May 2015 | 12:02 pm
    Perhaps one of the most talked about topics in membership marketing today is data.  Topics range from cleaning data to appending third party information to member and customers records.  The reason for this increased focus is that good data empowers more efficient marketing and leads to better targeting and results.Poor data is a major problem.  The USPS estimates that “almost 25% of all mail pieces have something wrong with the address -- for instance, a missing apartment number or a wrong ZIP Code.”  And 17 percent of Americans change their address annually.But there…
  • Adding Remarketing to Your Membership and Conference Marketing Mix

    15 Apr 2015 | 1:48 pm
    In most cases, all of your marketing efforts drive members and customers to your website to join, register, or purchase an item.  But the reality is that once a prospect comes to your website many do not complete their transaction on the first visit. For example, very often potential attendees visit an association’s website to find out the date, location, or cost for a conference.  However, these prospects rarely register right away.  They may need to check their calendar, the cost of flights, or get budget approval to attend.Similarly, one organization that we serve has…
  • On Target Membership Marketing

    4 Mar 2015 | 8:52 am
    Recently, I had the opportunity to present a session for ASAE on membership marketing. I shared the following three steps to building a strong and sustainable on target membership program.1. Get Ready – Establish a knowledge foundation by tracking your organization’s key membership statistics and looking at industry benchmarks.2. Take Aim – Build an economic model for membership that is based on sound principles and helps you set realistic and achievable goals.3. And Fire – Develop and implement a segmented, high frequency, multi-channel, track-able, and test driven…
  • The Membership Economy

    3 Mar 2015 | 11:21 am
    It is great to find a new book that has been waiting to be written for a long time.  The Membership Economy: Find Your Superusers, Master the Forever Transaction, and Build Recurring Revenue is that book.  It makes the case for the membership relationship across almost all organizational platforms. The author, Robbie Kellman Baxter, maintains that membership is the lever for success for organizations from online businesses like Pandora, to communities like LinkedIn; to loyalty programs like airline frequent flyer programs, to traditional programs like Weight Watchers; and yes,…
  • Last Chance to Participate in the 2015 Membership Marketing Benchmarking Report

    12 Feb 2015 | 9:54 am
    We will be closing the questionnaire for the 2015 Membership Marketing Benchmarking Report on February 15th and I want to give you this last opportunity to participate.The annual Benchmarking Report is the association industry’s most comprehensive study on membership marketing and gives you the opportunity compare your organization against almost 1,000 other associations.If you are a previous participant, please use the personalized link that you received in our email directed to you.  If you have not received an email invitation to participate, you may use this linkThe…
 
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    Mission to Learn - Lifelong Learning Blog

  • The Future and Learning – Connecting the Dots

    Jeff Cobb
    4 May 2015 | 6:08 am
    The learning landscape continues to evolve in very interesting ways. I’ve noticed lately, for example, that artificial intelligence (AI) seems to finally be getting significant traction. Enough so that numerous notable figures like Stephen Hawking, Bill Gates, and Elon Musk have expressed concern concerns about how it might run amok. On a more prosaic level, a recent report suggests that more than half of current jobs may be made redundant within 20 years, largely by the rise of AI. Jobs that can be categorized as “routine” have been disappearing for some time, and advances in AI…
  • How to Remember What You Hear – A Simple, Research-Based Tip

    Jeff Cobb
    26 Aug 2014 | 6:28 am
    Do you ever get frustrated because you listen to a story, presentation, or lecture, but later – sometimes as little as a few hours later – can recall little to nothing about it? Call it self awareness – or, perhaps more accurately, call it aging – but for whatever reason I have become increasingly conscious of the fact that I forget a tremendous amount of what I hear, even when I am listening with the intent of learning. As a result, I’ve been looking for solid, research-based tips on how to remember what you hear. One approach that seems both highly promising…
  • New Study: Those Expecting to Teach Learn Better

    Jeff Cobb
    20 Aug 2014 | 6:59 am
    It’s conventional wisdom that “the best way to learn something is to teach it,” but a new study suggests that the mere expectation of teaching may be enough to boost learning significantly. The study (full text here), which was recently published in the journal Memory & Cognition, is based on a set of experiments in which university students were asked to read and recall key ideas and details from two relatively length text passages. Participants in one group of students were told that they would be tested on the passages while participants in a second group were told…
  • Fish Really is Brain Food, New Study Confirms

    Jeff Cobb
    13 Aug 2014 | 7:12 am
    Wondering how to beef up your brain, not only to boost your learning power but also to protect against the risk of age-related brain diseases like Alzheimer’s? Read on for the latest news about the powerful impact regular fish consumption may have. I write often about the relationship between diet and learning on Mission to Learn. If you want to be an effective learner, both day-to-day and over the long haul, you need to consistently eat in a way that supports both your physical and mental health. Among other things, that means making sure there is some good brain food in your diet.
  • The Long Run

    Jeff Cobb
    7 Mar 2014 | 3:41 am
    I’ve been a little heavy on the research-driven posts lately, so I thought I’d throw in a personal story for this post with the hope that other lifelong learners might find some small consolation and – just possibly – inspiration in it. So, here it is: Recently, inspired by watching my son make steady progress in learning to play the piano – and in the the process, learning to read music – I decided to reinvigorate my own efforts at learning the guitar. Specifically, I decided I would really like to be able to read music for the guitar, rather than just…
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    SocialFish

  • How and Why Data Syncing Matters to Your Online Community Setup

    Ben Martin
    28 May 2015 | 4:00 am
    This post originally appeared on Online Community Results. We partner on many online community strategy and implementation projects – contact us if you need help with yours. ———– The connection between your back office CRM or AMS and your online community is the most critical part of any community implementation. This post covers the need-to-know details about the data sync, the most important part of the implementation process. First, let’s define some terms: Data syncing usually means pushing data from your association management system (AMS) or your…
  • Five Cool Tools for Small Staff Associations

    Maggie McGary
    27 May 2015 | 4:00 am
    This post was originally published on Mizz Information. ——— If millennials get a bad rap for job-hopping, apparently I was born ahead of my time given my track record over the past several years. In the past year and a half I’ve cycled through five jobs, finally landing at what I hope is my final destination for a long, long time (knock wood). I have to say I’ve learned a ton through this journey, and come away from each experience with a valuable skill or lesson-learned, the sum of which has set me up for success in what I hope will be my long-term position doing…
  • Calling All #Millennials! Help Us Change The Conversation

    Maddie Grant
    26 May 2015 | 4:00 am
    Will you join us for #MillennialChat on Thursday 5/28 at 11 am EST? Jamie Notter and I have been invited to join #MillennialChat, a Twitter chat which brings together young folks to discuss millennial issues.  We’re really looking forward to sharing our ongoing research with them and talking about the four key capacities we’ve defined in When Millennials Take Over.  The purpose of our book is to change the conversation around Millennials in the workplace, away from “kids these days” and “they’s so entitled” and “everyone gets a trophy”…
  • [Cool Infographic Friday] How to Speak Marketing Automation

    Maddie Grant
    22 May 2015 | 4:00 am
    LOL!  This one made me giggle.  Do you use Marketo, Eloqua, Pardot, Hubspot or Act-On for your marketing automation? Then you might need this visual thesaurus.
  • How to Promote and Measure Hashtag Campaigns

    Maddie Grant
    21 May 2015 | 4:00 am
    Free resource alert! A single hashtag can connect your brand messaging across each of the major social networks. Learn how hashtags can be used to engage your social audience and how you can measure their performance in cross-channel campaigns. Download this guide from Simply Measured to learn things like: What hashtags are and why you should be using them How successful brands are using hashtags Which networks support hashtags How to use hashtags to promote contests …and much more. Get it here!
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    Mariner Management

  • You Say Ad Hoc, I Say Micro

    2 May 2015 | 2:21 pm
    We in associations need our definitions don’t we? All humor aside, one important indicator that the association world is beginning to accept a new concept or way of doing things is when the conversation bubbles up around two elements: definition and policy.
  • The List: Micro & Ad hoc Volunteer Jobs in Associations

    2 May 2015 | 12:24 pm
    Looking for a list of jobs that can offer members micro and ad hoc volunteering? We're curating a list right here! If you have a job to add, add a comment or send it to info[at]marinermanagement.com.
  • Go ahead ... split that infinitive

    27 Apr 2015 | 11:17 am
    To split or not to split infinitives … it’s a serious controversy! Not really, but there are people that are adamant that you should never split an infinitive. Say thanks to the grammar gods that the creators of Star Trek ignored the rule – because To Go Boldly just doesn’t have the same zing!
  • #NVW2015 Keep the thanks coming

    18 Apr 2015 | 2:16 pm
    This week to mark #NVW2015, we have enjoyed pointing out the reasons we appreciate and thank our volunteers.  I also had the wonderful opportunity to present with Elizabeth Engel a webinar on volunteer appreciation for the Higher Logic Learning Series this week. You can check out the webinar here.
  • #NVW2015 - Humor is Priceless

    17 Apr 2015 | 2:33 pm
    Today we pause with a smile to thank our volunteers for their humor. Yes, humor.
 
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    Condo Association Management Blog

  • Pet problem - Condo building looking like Wild Kingdom!

    CondoAssociation.com
    28 May 2015 | 6:39 pm
    Our bylaws say no pets; yet several owners have gotten pets over the years. Now the renters are bringing in pets. Our board is well aware of the pet issue, and one of the board members even feeds one of the cats when the owner is out of town! If owners are told to get rid of their pets and they don't, what is the next option? What would be a reasonable, logical action and fine amount (per month?) for ongoing pets on the premises? If the board allows some people to have pets, shouldn't they tell everyone that they can have pets?
  • Florida Board Wants to Override State Regulation

    28 May 2015 | 8:39 am
    Can a condo board override a Florida State regulation, or change the wording, to fit their needs?
  • Can HOA board member independently initiate lawsuit?

    CondoAssociation.com
    28 May 2015 | 3:39 am
    An officer who is Chairman of the Board of Directors and President of the Home Owners Association contacted an attorney to sue an insurance company. This person did not communicate to members of the board nor hold an open meeting to discuss the suit nor get approval from the Board of Directors to sue.
  • Does condo board have last say at meetings?

    CondoAssociation.com
    27 May 2015 | 6:22 pm
    Does the Board have the last say? I am on the board of my condo association in Ohio. We have 12 families. At every meeting someone will bring up something they want done and ask for a vote, saying they have the right to vote. They are owners and pay dues and have a say in everything. If this is so, why am I there as an officer? Where in our bylaws does this address this problem?
  • Ice Dams On Condo in Connecticut - Advice Needed

    27 May 2015 | 3:02 pm
    I sit on the committee for a 92 unit condo complex, and like many other communities in the northeast, we experienced severe ice damming this winter. I am looking for a solutions that other condo communities have installed to address the problem.
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    HOAleader.com - Practical Advice on Homeowner Association Management

  • It May be Time to Shelve Robert's Rules at Your HOA

    29 May 2015 | 1:00 am
    In this week's tip, we go boldly where few have gone before. We ask whether you should table Robert's Rules of Order. Many experts aren't fans at all. "There's a certain level of decorum you want at your meetings, but it's hard to have a lay person follow them," says Joshua Krut, a partner at Weiss Serota Helfman Cole Bierman & Popok, a law firm with offices in Ft. Lauderdale and Coral Gables, Fla. "I've seen only one or two presidents who were able to follow them over all these years in my practice. They're very technical, not necessary, and it's confusing to owners or the audience also."
  • Keeping HOA Meetings in Order: To Use Robert's or Not?

    28 May 2015 | 1:00 am
    Do you follow Robert's Rules of Order during meetings? If so, why? Few states or governing documents require HOAs to use Robert's Rules, but some HOAs voluntarily adopt the long-established guidelines. Yet many experts aren't fans at all.
  • Your HOA's Mechanicals Are Noisy! Should You Care?

    22 May 2015 | 1:00 am
    Here's a problem our experts have seen time and time again: Complaints that the HOA's innards are too noisy for nearby unit owners. In this week's tip, we suggest that you investigate before dismissing them as the cries of people who should have known what they were getting into.
  • Can This Noise be Silenced? 4 Tips to Tell If It's the HOA's Responsibility

    21 May 2015 | 1:00 am
    An HOAleader.com reader asks, "I live in a building where a noise problem has developed that results from water pressure. When the water goes on and off, a very loud thud occurs. As a resident (also a seven-year board member), this is disruptive and also negatively impacts the value of my unit. The sound isn't coming from my unit, but from above and next door. What's the best way to determine responsibility for this (either surrounding units or HOA)? I'm presuming it's the HOA since it's more of a generalized plumbing problem. As a note, I'm having trouble getting the building manager to take…
  • It's Time to Start Working on Your HOA's 2015 Taxes. Seriously.

    15 May 2015 | 1:00 am
    In this week's tip, we give you a big jump on filing your HOA's tax returns next year. And if you take our advice now, we promise you'll probably be much less stressed later. We're offering this advice because unfortunately, an HOAleader.com reader just learned the HOA's accountant has done the returns wrong for seven years--and it was a CPA supposedly familiar with HOAs.
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    Blog

  • 8 Lessons Event Planners Can Learn from Home Alone

    28 May 2015 | 5:00 am
    We get it. Planning an event can seem like a daunting task. But if 8-year-old Kevin McCallister can plan a smashing success, so can you! Behold, the eight lessons event planners can learn from Home Alone:
  • Applying Customer Service Fundamentals to Association Membership

    27 May 2015 | 5:00 am
      Thinking about the businesses you frequent, why do you do so? Do they offer something you can’t get elsewhere? Do they make you feel good, welcomed, satisfied? In order to provide extraordinary value to your members and improve retention, you must offer something they can’t get elsewhere. Cornering the market on a service or an experience guarantees renewals, but if that’s not a possibility, improving your customer service can do wonders for member retention and recruitment.
  • The Secret to a Winning Membership Website

    26 May 2015 | 5:00 am
    Your website is the mothership of online member engagement. This is where members go for information, event registration, and even annual dues renewals. But it takes more than just having a website to encourage online member engagement. A little extra TLC is needed.
  • Your Association’s Newsletter: How to Make It Awesome

    21 May 2015 | 5:00 am
    It’s easy for newsletters to become stale and repetitive, but you can’t quit sending them because that would be marketing madness! To make your organization’s next newsletter awesome, try incorporating some of the following techniques:
  • Should You Crowd Source Your Website Content and Design?

    20 May 2015 | 5:00 am
    The power of the crowd can be mighty, particularly if you’ve been planning on doing something but just don’t have the time. Sometimes turning it over to your members for ideas can be the quickest brainstorming session you’ve (n)ever been a part of. Crowdsourcing, in this project, means turning over the idea generation to your members. Ask them for suggestions on your web design and usability or content ideas, but get them involved.
 
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    Jeffrey Cufaude, Idea Architects

  • Building Community Takes Time

    Jeffrey Cufaude
    28 May 2015 | 8:19 am
    Getting to know you, Getting to know all about you. Getting to like you, Getting to hope you like me.—Anna in The King and ICan we ever learn enough about our friends, work colleagues, or collaborators? Probably not. That's why so many organizations engage in retreats and other teambuilding sessions: to strengthen interpersonal relationships and effectiveness.When we think about how much time to spend on icebreakers and other teambuilding, the answer should be tied to the nature of the work and the participants doing it as I've written about previously: Given the work we must do, the…
  • Great Opening Sessions Light a Fire

    Jeffrey Cufaude
    20 May 2015 | 7:30 am
    It's the opening general session of a major conference.What does that session need to do for those in attendance? For the sponsoring organization?I've been thinking a lot about this after delivering the keynote at a fair number of opening sessions this year.  Too often general sessions feel like generic sessions, defaulting to a very tired template: Welcome. Announcements. Parade of insider talking heads. Sponsor thanks. Some awards. Keynote speaker. Dismissal.Great opening sessions require a far more strategic and intentional design, one that embraces their significant role in an…
  • Help Your Presenters Embrace Diversity and Inclusion

    Jeffrey Cufaude
    13 Apr 2015 | 7:42 am
    Note: I wrote the following article for ASAE-The Center for Association Leadership, and it was published on April 6 in their Associations Now Plus members-only resource. It is used here with permission and ASAE retains the copyright.   A full commitment to diversity and inclusion means that an association’s educational programming—and the speakers providing it—reflect the learning community. Here are some practical steps associations can take to help presenters prepare sessions that reject assumptions about the audience and meet diverse attendee needs.  Association…
  • Why "It's OK to Fail" Doesn't Work

    Jeffrey Cufaude
    4 Jan 2015 | 6:34 pm
    Failure has become a fetish you can't avoid. Media profiles focus on what entrepreneurs and other leaders have learned from their failures.  Conference panels regularly feature thought leaders discussing the importance of failure. Here in Indianapolis last year, we celebrated failure with an entire day devoted to the topic: Fail Fest.That all of this is happening is not surprising. As the desire to innovate has taken hold in institutions of all forms (education, government, nonprofit, and corporate), the admonishment that "It's OK to fail" has increased in both volume and…
  • The More Appealing Appeal

    Jeffrey Cufaude
    2 Jan 2015 | 7:38 am
    I am always thankful to get past December 31 of any year. It's not because I hate New Year's celebrations or all the talk about a clean slate, making resolutions, or starting a diet.January 1 means we have 360 days or so until charities and other nonprofits send out their well-intentioned, but often underwhelming last minute year-end solicitations.If you want to make a new year's resolution that may help with your friend-raising or fundraising, let me suggest a simple one: stop using mass messaging that treats all recipients the same.Say what?In a four-hour span on December 30, I received…
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    The Chamber Pros Community

  • Ways to Recruit Chamber Volunteers

    Christina Green
    28 May 2015 | 3:00 am
    If you’ve ever wished your chamber had more volunteers, you’re not alone. But how do you get them and how do you keep them? It’s not as difficult as you think if you follow the basics. Volunteer Recruitment 101   Publicizing the Need You’ll never get any volunteers if community members don’t realize you need […] The post Ways to Recruit Chamber Volunteers appeared first on The Chamber Pros Community.
  • How 3 Chambers Streamlined Their Processes

    Christina Green
    27 May 2015 | 3:00 am
    Innovation comes in all shapes and sizes. Sometimes it’s the small things that make a big difference in reducing costs or making tasks more efficient. A member of the Chamber of Commerce Professionals Group on Facebook asked: What are new techniques/technologies you and/or your organization are using to improve operational efficiency? Automate the Process Investing […] The post How 3 Chambers Streamlined Their Processes appeared first on The Chamber Pros Community.
  • Don’t Make It Hard for Members to Give You Money

    Christina Green
    26 May 2015 | 3:00 am
    The following really happened, only the names were changed, and to be fair, it didn’t happen at a chamber but with another membership organization. Still the lesson rings true for chambers as well. It went something like this… Mr. Business’ membership lapsed by about 6 months. There wasn’t a reason he didn’t renew, just one of […] The post Don’t Make It Hard for Members to Give You Money appeared first on The Chamber Pros Community.
  • Networking Task for Chamber Ambassadors

    Christina Green
    22 May 2015 | 3:00 am
    Some of us are natural networkers. Hopefully your chamber ambassadors are, but if they aren’t, do you give them networking tasks or instructions to help them make the most of your chamber events? While your ambassadors are volunteers and members, giving them goals or instructions (for those who need them) to maximize their networking time […] The post Networking Task for Chamber Ambassadors appeared first on The Chamber Pros Community.
  • 20 Summer Fun Chamber Social Media Post Ideas

    Christina Green
    21 May 2015 | 3:00 am
    We all struggle with content. It’s not so much the posting — that can be automated. It’s thinking of original things to post that drains our time. Here are 20 ideas for your chamber that should work across most of your social streams with the exception of LinkedIn. First create a hashtag just for this […] The post 20 Summer Fun Chamber Social Media Post Ideas appeared first on The Chamber Pros Community.
 
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    XYZ University

  • Gen Z and Your Business: BFFs or SnapChat?

    Sarah Sladek
    14 May 2015 | 7:15 am
    Just as companies are coming to terms with the wave of Gen Ys, another generation is creeping up behind them. Generation Z — the oldest who are turning 19 — are moving en masse into entry-level jobs, colleges, and internships. Born in the late 1990s and early 2000s they make up a quarter of the population and have little in common with their Gen Y predecessors. Here’s what you need to know about Z. Texting Fifty percent of Generation Zs send at least 50 texts each day. Seriously. Fifty texts a day. Another amazing stat: a whopping 93 percent of Zs use YouTube to view,…
  • Knowing Y in Holland

    Sarah Sladek
    6 Apr 2015 | 11:30 am
    Generation Y. Millennials. Echo Boomers. Trophy Generation. Regardless of how you refer to them, organizations worldwide are really perplexed by the generation of young adults now moving into the majority of the workforce and consumer spending. On March 25 and 26, I traveled to Holland to present at the VM Spring Conference on the topic of my latest book, Knowing Y: Engage the Next Generation Now. During my visit, I was present for the announcement of De Nederlandse Associatie—a new association for association executives, which is launching this fall. I also had the opportunity to meet with…
  • The World’s Aging Workforce and What Your Business Should Do About It

    Sarah Sladek
    19 Mar 2015 | 5:09 am
      XYZ University publishes Scary Stats each Halloween, and this latest stat just might be the scariest of 2015: Despite projected growth in the global population from 6.9 billion to 7.6 billion in 2020, the working-age population is expected to decline. In fact, aging will likely add 360 million older people (Baby Boomers) to the world’s pool of those not participating in the labor force. There are few exceptions to this aging trend. India’s workforce is getting younger with one-third of the country’s population under the age of 15. Other developing market economies with young…
  • Rookie Talent: Avoiding a Kodak Moment

    Sarah Sladek
    7 Jan 2015 | 2:07 am
    During most of the 20th century Kodak held a dominant position in photographic film, and in 1976, had an 89% market share of photographic film sales in the United States. Kodak began to struggle financially in the late 1990s as a result of the decline in sales of photographic film and its slowness in transitioning to digital photography. In 2012, the company filed for Chapter 11 bankruptcy protection. The Kodak name became synonymous with a resistance to change, but it’s not just innovation the company lacked. In 2011, Kodak made the list of Top 10 Fortune 500 Employers With Older Workers,…
  • What would Scrooge do?: Planning for workforce future

    Sarah Sladek
    18 Dec 2014 | 12:35 pm
    Tis the season for the celebration of one year’s end and another year’s beginning. Amidst all the champagne and time spent with family and friends, I encourage you to ponder the future–but perhaps a little differently than usual. Most of us are familiar with the famous story by Charles Dickens, A Christmas Carol. In the story, a miser named Ebenezer Scrooge is visited by three ghosts: Christmas Past, Christmas Present, and Christmas Future. Scrooge finds the third ghost the most fearsome, and the ghost’s warnings about his future transform him from…
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    Event Garde Blog with Aaron Wolowiec

  • Bonus Content – Event Garde e-news – June edition

    Kristen Parker
    28 May 2015 | 9:59 am
    Amanda Toy, associate director of sales, Greater Lansing Convention and Visitors Bureau Q & A with Amanda Toy, associate director of sales, Greater Lansing Convention & Visitors Bureau Q: It’s a beautiful summer day in Michigan. What would we most likely find you doing?  A: I hear it is supposed to be nice, mild weather this summer: my favorite! You will either find me taking adventurous walks with the kiddos at one of Greater Lansing’s awesome parks or enjoying a cool summer drink on the back deck with my hubby. Q: Would you rather swim in a pool, lake or ocean…and why? …
  • 3 E-learning Myths It’s Time to Put to Bed

    Kristen Parker
    26 May 2015 | 8:24 am
    Jeff Cobb, co-founder of Tagoras Inc. This month’s guest blog post is by Jeff Cobb, co-founder of Tagoras and co-host of the annual Leading Learning Symposium, a high impact event for leaders in the business of lifelong learning, continuing education and professional development. It was originally published on the CommPartners blog. With the global e-learning market now valued at more than $100 billion, we are well past the point where e-learning is simply a trend. It has become a fact of life for learners of all ages, and particularly for those who are coming up through the K-12 and higher…
  • If companies build (capability), greatness will come

    Kristen Parker
    19 May 2015 | 6:10 am
    We all know professional development is important. To thrive, companies need to have highly skilled and knowledgeable employees. So the WHY is covered. But the HOW….that’s a different story. Although companies’ PD needs have increased, most seem to be pursuing the same traditional methods – and many are getting less bang for their bucks. According to a recent survey by McKinsey and Co., a global management consulting firm, companies are struggling with the best way to build capabilities. (Institutional capabilities are all skills, processes, tools and systems that an organization uses…
  • Left brain vs. right brain: Which wins the event planning game?

    Kristen Parker
    12 May 2015 | 5:35 am
    So apparently I’m right brained. At least according to this test. I guess that’s not surprising considering I’m a writer. But I’m also extremely detail-oriented and analyze everything, so I think I’m a good mix. Yeah. I’ll go with that. While most people think with mostly their left side or mostly their right side, it’s crucial to have a bit of both. And so, I encourage you to take the aforementioned into account after reading this sentence: New research by London and Partners, the official convention bureau of London, and MICEBOOK.com indicates that event planners aren’t as…
  • 20 reasons to book within the official group block

    Aaron Wolowiec
    5 May 2015 | 12:27 pm
    With unprecedented access to vacation rentals through websites like airbnb and VRBO, as well as the availability of discount hotel stays through websites like Priceline and Orbitz, it’s no wonder organizations are having difficulty filling their group room blocks during in-person meetings, conventions and exhibitions. A quick survey of industry professionals via ASAE’s Collaborate turned up the following 20 reasons (in no particular order) for booking within the official group block. Consider customizing this list and sharing it with your members and attendees via marketing materials…
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    Association Adviser

  • 6 Ways Your Association Can Promote Videos to Members

    Brianna Lawson
    26 May 2015 | 6:30 am
    Last month, we explored the power of adding video to your current communication strategies and how MHEDA, WRLA and other associations are using video to increase member engagement and retention and... For more about this topic, click on the headline.
  • The Power of Personalization in Event Marketing

    Tess Bryant
    25 May 2015 | 7:35 am
    Market smarter, not harder, simply by using fewer generic pronouns and more real names in your association’s communications. Here’s our successful experience with email personalization. Traditional,... For more about this topic, click on the headline.
  • Is It Time for an Event Sponsorships Makeover?

    Tara Ericson
    22 May 2015 | 6:42 am
    Have you offered the same event sponsorships year after year? Are your event sponsorship revenues stagnant or declining? It may be time for a facelift. The post Is It Time for an Event Sponsorships... For more about this topic, click on the headline.
  • Getting the Most Out of Your Live Events

    Hank Berkowitz
    19 May 2015 | 4:44 am
    Experts share tips and best practices from the trenches. The post Getting the Most Out of Your Live Events appeared first on Association Adviser - Delivering Best Practices, News, and Leadership... For more about this topic, click on the headline.
  • Taking the Pulse of an Industry from Ground Level to 35,000 Feet

    Association Adviser staff
    18 May 2015 | 6:59 am
    This month’s Corner Office profile shines on Kevin Burke, president & CEO of Airports Council International (ACI-NA) which represents approximately 200 governing bodies in the U.S. and Canada... For more about this topic, click on the headline.
 
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    Smooth The Path

  • Ways to Create Unexpected First Impressions for Members

    Amanda Kaiser
    28 May 2015 | 2:40 am
    Related: How do you welcome members? First impressions are critical for associations Are you leveraging your association’s value trigger point? The post Ways to Create Unexpected First Impressions for Members appeared first on Smooth The Path.
  • The Big Benefit Associations are not Providing Enough Of

    Amanda Kaiser
    26 May 2015 | 2:31 am
    Most of our associations serve members who are at the highest levels of their careers. Managers, directors, VP’s, CEO’s and owners are who we tend to seek to serve. In my own career while charging up the corporate ladder, I noticed that the higher I got the more lonely my work life became. No longer […] The post The Big Benefit Associations are not Providing Enough Of appeared first on Smooth The Path.
  • The Relationship Between the Association and Members

    Amanda Kaiser
    21 May 2015 | 2:36 am
      Related: Who are our members? Someone or everyone? The association closest to their members wins Why we need to focus on just our best members The post The Relationship Between the Association and Members appeared first on Smooth The Path.
  • Are Associations Earning Our Member’s Trust?

    Amanda Kaiser
    20 May 2015 | 2:20 am
    There is a gaping void of trust in the professional world today. We see this everywhere. Some new hires may not do the work they signed on to do. Some co-workers don’t deliver what they said they would deliver. Some team members miss deadlines. Some consultants deliver underwhelming results. Some giant corporations lay all the […] The post Are Associations Earning Our Member’s Trust? appeared first on Smooth The Path.
  • Fortune Tellers for Our Association: The Special 1%

    Amanda Kaiser
    19 May 2015 | 2:07 am
    Every beloved organization has the 1%. These folks are super engaged, super passionate or super ahead of the curve. They are the hundred skiers skiing the last days of the season on a mountain usually ambushed by 14,000 skiers a day. They are the ridiculously avid gamers who are financially supporting a video game developer years […] The post Fortune Tellers for Our Association: The Special 1% appeared first on Smooth The Path.
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    A Blog by Partners in Association Management

  • Conference Room Rehab

    partnersinassociationmanagement
    26 May 2015 | 2:14 pm
    By: Amy Bean Napier Conference rooms are not the most exciting space in the office.  Staff usually perceives them as a place they are required to go, sit for an hour or so, and listen to others talk about something they may or may not be interested in.  Eyes glazing over and imitations of being … Continue reading Conference Room Rehab →
  • Three Tech Tools to Increase Productivity

    partnersinassociationmanagement
    21 May 2015 | 12:51 pm
    By: Rachel Luoma, CAE, MS Before you read any further…you’re welcome! As many of you know, technology can be your best friend and your worst enemy.  When things are working well, it is fabulous and I love all the neat things I can do with technology.  However, when they aren’t working, I want to beat … Continue reading Three Tech Tools to Increase Productivity →
  • Why You Should Attend Events for your Organization

    partnersinassociationmanagement
    19 May 2015 | 8:10 am
    By: Lindsey Allbritton My alarm goes off at 5:30am on Friday, May 8th and I jump out of bed – both nervously and with excitement – and get ready to head south toward Orlando to attend my very first Southern States Symposium & Expo. This is the largest dental laboratory industry meeting in the country … Continue reading Why You Should Attend Events for your Organization →
  • How would you define CUSTOMER SERVICE?

    partnersinassociationmanagement
    14 May 2015 | 12:50 pm
    By: Beth Evarts Customer Service is the art of human contact on many levels. It is about recognizing another human being, providing a positive exchange between two people and embracing the impact you have on that other person.  Human interaction with others can be life altering at home and at work if you just take … Continue reading How would you define CUSTOMER SERVICE? →
  • What’s In Your Accounting Department

    partnersinassociationmanagement
    12 May 2015 | 12:18 pm
    By: Ricki Sexton While I do have many years of association experience, I have more years of accounting experience, which is why coming to work at Partners as a Member Services Manager was a new direction for me.  Numbers, following procedures, checks and balances, and proper and timely recording is something I feel extremely passionate … Continue reading What’s In Your Accounting Department →
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